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Ciragan Palace Kempinski Istanbul
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Reviews (1,938)
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Reviewed 19 July 2013

A wonderful hotel in istanbul - with fabelous view over the Bosperous straits. Lies in the more modern part of the city, but a short taxi ride from the old town. Close walking distances to ferries and restaurants.

  • Stayed: August 2012, travelled on business
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Thank Adele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 24 July 2013

Dear Ciragan Guest,
Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to making your business trip to Istanbul a great experience.
We do look forwarding you welcoming you back soon on many occasions.
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2013

My mum and I stayed here for one night pre-cruise at the beginning of July. We booked using the Fine Hotels and Resorts through Amex. We also used the hotels car service from the Airport to the hotel. We were met and taken to our car that was waiting for us.

On arrival, our room was not ready, and we were asked to wait till 2:30pm before we could get to our room. We told the front desk that we would be outside near the pool, and they assured us that someone would come and find us when the room was ready. This was not to be the case, and we had to go back to the check in desk to ask at 3:15pm what had happened. This was the only service failure that we encountered.

We had a Bosphurus view room, and the view was stunning. We were able to see the large bridge that straddled Europe and Asia. We had afternoon tea that was part of our package overlooking the stunning view. Later that evening we had some shisha at the outside smoking lounge. This was a truly stunning evening. There was a wedding going on at the hotel, and it was like being a guest (without the catering!) We watched the bride and groom come down the stairs and the service unfold in front of us. The evening was warm and light. Truly perfect.

We dined in the main palace at 10pm, and were very happy with the service and the food that we received. Mum also got given a table for her handbag as we were dining outside on the terrace. We felt that the prices were fine, considering the location and the hotel. Tugra was the name of the restaurant I think. It was a truly memorable meal.

We were granted a 1pm check out, although we actually checked out earlier than requested at 12 noon. We used the hotels own taxis (they have the name of the hotel on the side of them, and the drivers were easier to understand than others we used getting back from the Grand Bizzare.) Although our one night cost nearly 1000 Euro's with transport from the airport, the room and the dinner and the smoking (hubbly bubbly). We found this to actually be value for money and would return in a heartbeat.

Our room wasn't huge, nor was it "Vegas style" but the view was great, the beds were comfy and the bathroom was adequate. It was however something that words cannot describe. There was just something about it that made it special.

We will return next time we are in Istanbul.

  • Stayed: July 2013, travelled with family
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1  Thank jakin4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 19 July 2013

Dear Ciragan Guest,
Thank you for posting your comment on TripAdvisor.
I truly appreciate you taking the time to write such a detailed review with great comments.
We have shared your comments with the rest of the team as well and you really made our day!
We’ve also taken note of your constructive comment concerning the check-in process and please rest assured that your comments have been immediately shared with the appropriate departments.
I hope we will have the pleasure of welcoming you back soon.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2013

This is a wonderful hotel that was originally a Palace - we had dinner in the Laledan restaurant and it was very nice. There was even a wedding in the background and the dinner set for guests with balloons flown above - all very magical

Thank tina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013 via mobile

We just loved the feel of this hotels for many reasons. It was such a treat to come home to such an oasis in the midst of such a vibrant city.
The pool is clean and rarely crowded. The terrace for a drink or a meal is decadent.
All good!!!!
If your budget can take it THIS is the place to stay.

  • Stayed: July 2013
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Thank Cruisin4brusin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 19 July 2013

Dear Ciragan Guest,
Thank you for taking the time to post your thoughtful comments on TripAdvisor following your recent stay with us earlier this month.
We are glad to hear that you enjoyed our resort ambiance in the heart of the city and hope we will have the opportunity to welcome you home in the not too distant future.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2013

We stayed here for 3 nights during our wedding. The Bosphorus views from our room were breath taking. The service was great, and the pool was beautiful and relaxing. I would highly recommend staying here.

  • Stayed: July 2013, travelled as a couple
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Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 19 July 2013

Dear Ciragan Guest,
Thank you for posting your feedback on TripAdvisor.
First and foremost we do thank you for giving us the pleasure of hosting you for your very special occasion.
We are glad to hear that you enjoyed our services and we could contribute to making your trip to Istanbul a memorable experience.
We thank you for your thoughtful comments, and look forward to welcoming you back on many occasions.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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