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“Amazing hotel”

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Ciragan Palace Kempinski Istanbul
Ranked #51 of 1,159 Hotels in Istanbul
Certificate of Excellence
Reviewed 18 June 2014

I was at this hotel for 3 days and found it was beautiful inside and out and a great location. What amazed me the most was the incredible service, especially from Sinan Aydin, I was at the hotel on a work trip and he went out of his way to ensure everything went smoothly and that myself and our groups every need was catered for. I would strongly recommend staying here for business or pleasure!

  • Stayed: June 2014, travelled on business
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1  Thank Katy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 June 2014

Pros:
- excellent location;
- superb breakfast;
- excellent restaurants for a dinner for example Tugra restaurant;
- room service was great, including daily fresh juices and fruits

Cons:
- on the first day there is an issue with shower in one of 2 rooms we stayed in. This is unacceptable for a hotel like this not to check the operation order of the bathrooms before the guests check-in.
- overall décor is good but not great - a bit outdated
- TV remote was responding slowly
- choice of TV channels is unacceptable for such a hotel. It was a Champions League final one night and it was not on TV. We had to go to the bar to watch, which was not good either - too small screen in the bar.

Overall if you want to have an amazing time in Istanbul - this is the hotel to go for.

regards

Room Tip: this hotel is not very staying in unless you stay in a room with good views of the Bosphorus
  • Stayed: May 2014, travelled with family
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1  Thank Elnur S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 19 June 2014

Dear Ciragan Guest,
Thank you for posting your comment on TripAdvisor.
Thank you for recommending us as the place to stay in Istanbul. We have taken note of your comment concerning the shower and related department has been informed for immediate corrective action. We also appreciate receiving and have taken note of your other constructive feedback as this is the only way we can truly assess your needs, and continuously improve the luxury service we aim to provide.
We do look forward welcoming you back here in Ciragan Palace Kempinski Istanbul.
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

i been to turkey more than 10 times. I have visited all the 5 stars hotel in my second visit. I never changed my hotel, I always stay in cigars palace kempinski. The experience there was amazing the view is outstanding and the food was very delicious. Id rated this hotel 10/10. I will never changed the hotel ever it she reason why I come to turkey.

Room Tip: Bosphorus room view.
  • Stayed: May 2014, travelled with friends
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1  Thank Hanan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Our first visit to this beautiful hotel And what an amazing location right on the Bosphorous watching all the ships and pleasure craft navigate these waters between two continents. It is fascinating lying in bed and watching huge cargo ships slip quietly by and at the same time listening to the early morning 'call to prayer' (for those who can't sleep!!!). The grounds are beautifully maintained and we found the service to be very good. We especially enjoyed the service, company and local knowledge shared to us by our lovely breakfast waiter, Ahmet Kenan. Thank you Ahmet you made a difference to our stay. We did feel however that the breakfast charge was rather ' over the top' and the lack of wifi in our room was less than satisfactory. I did not expect to have to go to the lobby for connection!!!! The room could do with a recover on the floor to get rid of the bumps in the carpet.
We loved the fascinating buzz of life in Istanbul.
Jan & Dennis, Perth Western Australia

Room Tip: Ask for a Bosphorous view
  • Stayed: June 2014, travelled as a couple
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1  Thank dennisfranks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

What can I say that hasn't been said before? Incredible rooms, views, and a wonderful stay. I was particularly impressed by the service of the pool staff - compromised mostly of interns- our family is large and had one member who is old and has trouble walking. One intern especially who was fluent in French and Flemish was extremely accommodating and helped made out days at the pool a pleasant experience , making sure every member of our family was satisfied. I've been to many palaces and rarely have received such service from such young employees. I highly recommend this hotel and at least spending one day lounging by the Bosporus.

  • Stayed: June 2014
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1  Thank Souki A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

I stayed at the palace (more appropriate than hotel!) almost 10 times over the past 8 years and I am still impressed by its position, service, pool, views, architecture and many others. The only negatives I note is: F&B, especially breakfast is a bit expensive for Istanbul and they seem to have cut down on the number of bellmen which can make the outside lobby look too busy. Rooms would benefit from a refurbishment to be on par with 4 Seasons its more direct competitor or with Shangrila but the later does not have a good position.

  • Stayed: June 2014, travelled on business
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Thank Reviewer269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

This location is an integral part of the Ottoman and Turkish history. Sultans, invading forces' commanders, modern Turkish state founders all have been here one way or another. Spending our most memorable time on that ground was awesome! Transportation to this hotel from the airport; aside from hotel's own private limo service, includes private yacht and helicopter service. We preferred our low profile compact European rental car instead! :-)
This is the place to be, when in Istanbul!

Room Tip: While the corner rooms overlooking Bosphorus Strait have different and more dramatic views, the high...
  • Stayed: July 2013, travelled as a couple
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Thank OttomanCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ciragan Palace Kempinski Istanbul

Address: Ciragan Caddesi 32 | Besiktas, Istanbul 34349, Turkey
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Istanbul
#19 Spa Hotel in Istanbul
#28 Romantic Hotel in Istanbul
#36 Luxury Hotel in Istanbul
#42 Family Hotel in Istanbul
Price Range: £205 - £546 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ciragan Palace Kempinski Istanbul 5*
Number of rooms: 313
Official Description (provided by the hotel):
The Cıragan Palace Kempinski Istanbul offers the ultimate in luxury and glamour of a genuine Ottoman Palace with its 313 rooms including 22 suites in the hotel and 11 suites in the historical Palace. This 5-star luxury Imperial Palace hotel is located on the shores of the magnificent Bosphorus overlooking the ancient city of Istanbul, provides a one-of-a-kind experience with its historical ambiance and excellent Kempinski service. ... more   less 
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Also Known As:
Ciragan Palace Kempinski Istanbul Hotel Istanbul
Ciragan Palace Kempinski Hotel Istanbul
Istanbul Ciragan Palace Kempinski
Kempinski Istanbul

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