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Ciragan Palace Kempinski Istanbul
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Reviews (1,938)
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All reviewstugra restaurantinfinity poolpark viewbosphorus viewottoman empirebeautiful hotelbreakfast buffet isturkeyasian sideturkish delightold cityluxuryconciergeortakoybosphorosdoormanships
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581 - 586 of 1,938 reviews
Reviewed 9 August 2014

This is one of the most memorable stays of my life. A wonderful hotel. If you can try to book early and grab a partial Bosphorus room with a discount. It is expensive as you would expect but a lovely experience

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Aussie_Andrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Part of the attraction of this incredible city of Istanbul is the Bosphorus which separates the European and Asian sides of the city. On our last vist in 2013 as we cruised the Bosphorus we were impressed with the excellent location of the Ciragan (pronounced Shiran) Palace Kempinski hotel, which sits right alongside the Bosphorus.
This year we actually stayed at the Kempinski and experienced a WOW factor as entered our room. We looked straight down at the water as well as the Bosphorus Grill Restaurant and Pool Bar as well as the beautiful swimming pool which all sit right alongside the Bosphorus. Our king bedded room was very spacious and modern with Turkish influence in the wall etchings.
What a delight and what an indulgence but worth every penny ... Simply superb!!!

Room Tip: Whilst many room have an angled water view, we chose the full Bosphorus view king bedded room ... Stunning!
  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank Mel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

The hotel part of the complex is located adjacent to the Ottoman era palace, along the shores of the Bosphorus. Our room was quite nice if a bit on the small side for 3 people, but had a balcony with a beautiful view over the Bosphorus to the Asian side. It was fascinating to watch the water traffic of all sorts go by. I contacted the concierge in advance for suggestions on getting to and from the airport, things to do, guides, restaurant reservations, spa reservations and the like. They were extremely helpful. One thing that they suggested was a private cruise on the Bosphorus on a small vessel. It was a fine way to spend two hours on our first day. It was expensive but the concierge told the price in advance so no complaints on that front. The guide they arranged for us was great. The service throughout the hotel was quite nice, if sometimes a bit slow in the restaurants. One thing not to be missed is a dinner at their top restaurant, Tugra, which is located in the old palace. Ask the concierge to reserve a table on the balcony overlooking the Bosphorus-- just magical.

Room Tip: While I think most of the rooms have a Bosphorus view, make sure that your room will.
  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
3  Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Wonderful view, spectacular service, concierge remarkable support (Sinan) owww and the food don't get me started with the food.

If you want to make your trip fun and easy going. The coverage will fix you up with all the attractions on the spot. Look for Sinan he made our trip very convenient.

I am coming back in the winter :)

Stayed: August 2014
3  Thank Saeed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Without doubt the Çiragan Palace Kempinski in Istanbul is a hotel with a lot of luxury and elegance but it is a big hotel and does have its faults. It is ideally situated on the banks of Bosphorus and provides a wonderful spot for watching the ships and commuter boats as well as the yachts that stop to set down or pick up passengers at the hotel.

We arrive at the Çiragan Palace after a few days travelling in Eastern Turkey. The entrance was opulent but busy with a constant flow of people checking out and in. I would have felt more reassured by the bag scanner on entry had there been any attempt to check people as well rather than just waving them through a beeping metal detector archway.

We were early for check-in but only by about twenty minutes. However over an hour and a half later we were still waiting and getting increasingly agitated. Several visit to the Customer Relationship staff resulted in an upgrade to a suite that was available.

The suite was magnificent with a large entrance hall before the bedroom. Though to call it just a bedroom does not do it justice. There was a large comfortable double bed, a sofa and two easy chairs around a coffee table, a desk and chair and a small dining table with four chairs. As well as the entrance hall there was a walk in wardrobe and the bathroom was large and well appointed. To complete the experience there was a small balcony with two chairs and a table facing the Bosphorus. I spent an hour or so sitting there in the sunshine, watching the boats.

However even in this space we needed to put one of the suitcases on the floor to be able to open them both due to a lack of suitcase stands.

So the room was good and the hotel has a fantastic location but the wait to get checked in was an indication of service. It was cheerfully delivered by very pleasant staff who were trying to be helpful but it was relaxed, verging on the slow. We went for pre-dinner drinks to the bar and only just got our drinks delivered in the 15 minutes we had allowed. There seemed to be quite a lot of staff but they were stretched to provide high quality service quickly given the number of guests. The chosen approach seemed to be to go for quality of service rather than speed.

The infinity pool looked very attractive but quite busy (not crowded but busy) and the sun loungers were rather closely packed to accommodate the numbers around the pool. Having said that the pool staff were, I understand from the others there, attentive.

From the outside it seemed that the original palace had been retained and a large hotel had been built next to it. The building containing the bedrooms looked newer in both style and construction. It was almost E shaped to ensure the maximum number of rooms had Bosphorus views from their balcony.

The main dining was in the old palace with an interesting history of the building in the connecting corridor. This led to a flight of stairs and the central open space of the old palace. However once inside the palace building the signage to the dining could have been better and I had to give direction to one couple who were looking slightly bemused over where to go.

We had two lunches, breakfast and dinner in our stay. The lunches were substantive and well presented even if they were more standard international food than distinctively Turkish. The tables in the outside café areas are close enough to easily overhear the conversation of the other guests but they do have a smoking and a non-smoking section outside. Something that it would be good to see more of. Breakfast was a very large selection of fruit, pastry, cereal and almost anything and else you could think of as breakfast. There was a chef making excellent omelettes with a choice of fillings. There was a wait for service in each case. Dinner in the actual palace provided more of a Turkish flavor with very tasty soup. The main course of Sea Bass cooked in a salt crust was well cooked though could have done with a more imaginative accompaniment.

In conclusion, this is a large luxury hotel. It provides sumptuous rooms, or at least the suites. It appears the service suffers from the numbers being catered for. My personal preference is for smaller, boutique style hotels but the Çiragan Palace has a distinct position in the Istanbul hotel pecking order, certainly near the top, with a wonderful view of the main water highway for a great city.

Room Tip: Bophorus view is a must. High number rooms on each floor have view of old palace as well.
  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
3  Thank GrahamP81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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