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“Beautiful Hotel, Slow Service”

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Ciragan Palace Kempinski Istanbul
Ranked #48 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed 8 October 2009

This hotel was absolutely beautiful. My room was wonderful, the lobbies are great, the pool area was lovely, and the view of the Bosphorous was outstanding. However, nearly all interactions I had with staff members were extremely slow by American standards. Check-in took half an hour. A request for an item from the front desk took 45 minutes to arrive in my room. Coffee and juice requests at the breakfast buffet took much longer than in even low quality US restaurants. If you want a lovely location and don't mind slow (but friendly) service, I recommend the Ciragan.

  • Stayed: September 2009, travelled as a couple
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2  Thank crims0ngirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,146 - 1,152 of 1,873 reviews

Reviewed 3 October 2009

This is one of the top 3 hotels in Istanbul. It is quite expensive but luckily my employer has an arrangement with this hotel so whenever we visit Istanbul, we stay at Ciragan.
Apart from the magnificient bosphorus setting, its location is excellent for discovering the city. It is a 5 min walk to Ortakoy which is wonderful with its cafes and restaurants. In summer time, when clubs in Kurucesme open, you are very well positioned if you stay in Ciragan and believe me with Istanbul's hectic traffic this is very important. Ah! It is pricey but you should try the open buffet breakfast. If you can afford it, definately stay at Ciragan.

  • Stayed: September 2009, travelled on business
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1  Thank atreides75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2009

Gorgeous pool with Bosphorus and Palace view that is unbeatable! Hard to tear ourselves away to go sightseeing. House wine and cocktails at pool bar cost as much as entrees -- 32 Lira for a glass of house wine so visit duty free if this concerns you. Cab from airport is 20 Euros or so -- cab to Sultanahmet (sightseeing) is around 20Lira. Traffic can be horrendous and it took us an hour to get back to the hotel at midnight on Saturday. Yikes! Gazebo -- restaurant overlooking Bosphorus and pool is fabulous and not horrendously expensive for what it is (25-32 Lira for entrees) with excellent service. Its the drinks that get you! (23-35 Lira each). Booked Superior Bosphorus view at Five Star Alliance for 330 Euro several months in advance (did not include breakfast). Room was lovely with pretty view of Bosphorus over the palms and pool. Very quiet, nice bathroom, super comfy bed, nice balcony. Every night they leave little treats and fruit for you. It was my Bday and they sent a large and very delicious choc cream cake with a candle -- gratis. Make sure you walk to Ortakoy (5 mins walk going left as you leave hotel). Sundays there is an open air market (beads and scarves and trinkets) and the square is reminiscent of the South of France but for the small, beautiful Mosque. Conde Naste traveler's recent article on Turkey has a two page photo of Ortakoy on opening page that shows just how delightful the little town is. Tons of little local places to eat at or try and fall in love with the uber trendy and reasonably priced House Cafe and their fabulous passion fruit martinis. Its a bit hard to find, tucked above the ferry terminal on the far side of the square. Great service and fantastic food. Those worried about location might want to spend a day or two at a hotel in Sultanahmet and then a day or two here to relax by gorgeous pool, see Ortakoy and take Bosphurus cruise, etc. Service good, but a bit slow at times as they are very methodical about making a big fuss over everything. If you ask for ice in the room it comes with a flower in a vase. Details take time. Loved it! Will go back. View simply unbeatable.

  • Stayed: September 2009, travelled as a couple
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3  Thank tabarber99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2009

Already the first impression upon arrival made my day. The guest relations team welcomed us with the name right after the car door was open. Check in on the room which was fabulous. The Ciragan Palace Istanbul is truly a Palace where you can feel like a majesty. Very traditional but in a contemporary style it is the "place to be" in Istanbul directly at the Bosporus. The variety of Restaurants is amazing and every delight gets served. The absolute highlight is the breakfast buffet and the BBQ place on the terrace directly at the water. The quality and the variety of the food is outstanding as well as the service.
Staying there as as business guest I have to admit that i have never been pampered more than in this hotel. Banquet facilities, service are simply outstanding. Highlight here again, the 12 hours ongoing coffee break and private lunch buffet.
I highly recommend this hotel to everyone going to Istanbul and I guarantee you the value for money.

  • Stayed: July 2009, travelled on business
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1  Thank SSchwetje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2009

Everything is very well taken care of, at the utmost professionalism. Due to its "stiffness" maybe not the best choice for young couples but definitely a visit worth ! The breakfast buffet is an unforgettable experience !! One of the best Hotels in Europe.

  • Stayed: April 2009, travelled as a couple
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Thank ansofitsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2009

The CIragan Palace is a beautiful hotel, but with definite pros and cons.

- Good location for spending time with friends in Bebek, Besiktas, and Ortakoy, not a great spot for sightseeing as it is not close to Sultanahmet.
- Free wireless internet. However, the internet only worked in my room about 20% of the time.
- The infinity pool is BEAUTIFUL and the best part of the hotel.
- At 50 euro, the breakfast buffet is insanely overpriced.
- I had to switch rooms three times before I found one that didn't reek of smoke...and it still smelled pretty bad!
- The garden view rooms are small and not particularly nice.

Overall, it's a very nice hotel, but very expensive and I expected more for the money.

  • Stayed: August 2009, travelled with friends
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2  Thank Traveller94115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2009

Romantic and amazing, highly recommend the hotel and the city. Don't miss Brunch!

  • Stayed: July 2009, travelled on business
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Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ciragan Palace Kempinski Istanbul

Address: Ciragan Caddesi 32 | Besiktas, Istanbul 34349, Turkey
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Istanbul
#18 Spa Hotel in Istanbul
#28 Romantic Hotel in Istanbul
#34 Luxury Hotel in Istanbul
#42 Family Hotel in Istanbul
Price Range: £194 - £353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ciragan Palace Kempinski Istanbul 5*
Number of rooms: 313
Official Description (provided by the hotel):
The Cıragan Palace Kempinski Istanbul offers the ultimate in luxury and glamour of a genuine Ottoman Palace with its 313 rooms including 22 suites in the hotel and 11 suites in the historical Palace. This 5-star luxury Imperial Palace hotel is located on the shores of the magnificent Bosphorus overlooking the ancient city of Istanbul, provides a one-of-a-kind experience with its historical ambiance and excellent Kempinski service. ... more   less 
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Also Known As:
Ciragan Palace Kempinski Istanbul Hotel Istanbul
Ciragan Palace Kempinski Hotel Istanbul
Istanbul Ciragan Palace Kempinski
Kempinski Istanbul

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