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Conrad Istanbul Bosphorus
Ranked #65 of 1,175 Hotels in Istanbul
Certificate of Excellence
Reviewed 11 December 2013

We stayed in the beautiful Conrad Hotel on our recent trip to Istanbul. The service was great, we had a beautiful room with views of the Bosphorus, and it was in a quiet and peaceful location - perfect to relax around the pool after sightseeing. We stayed on the concierge floor and greatly enjoyed access to the lovely roof terrace with cocktails and snacks in the evening and a breakfast buffet in the morning.

Room Tip: Get a full Bosphorus view on a higher floor
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  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank moroschakoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded 14 December 2013

Dear Guest,

I would like to thank you very much for taking the time to give your feedback.

We are looking forward to welcome you back at Conrad in the nearest future.

Kind Regards,
Inigo Arruti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,040 - 1,046 of 2,375 reviews

Reviewed 9 December 2013

Synopsıs

The hotel stay was not wıthout dıffıcultıes. The renovatıon and upgrade of the hotel ıs causıng the management team sıtuatıons not accustomed with normal operatıon and although servıce areas were lackıng at tımes, the management team were, once aware, quıck to respond. The management team exceeded and changed my perspectıve of the hotel. Well done management team.


Revıew

Booked a 5 night stay at Conrad Istanbul.

We originally booked at the Hilton thinking the proximity to the attractions was better. Then due to the flash sale we booked the Conrad.

Hilton Honours Diamond Member. Booked the Bosphurus View Exec Room.

Used the Conrad Concierge App to book different pillows, dental kit and an airport transfer.

Airport transfer. Upon arriving at the airport there was no one waiting to transfer us to the Hotel. I made a call to the Hotel. The response; "you have made no booking, you are not on the system". No car was offered, we were directed to take a taxi which we did. Taxi cost 46TRY

Arrival at the hotel. We were informed we had been upgraded to the exec bosphurus view. I corrected him as this was the room we paid for. He agreed. He would not discuss the lack of airport transfer but acknowledged the other requests made. We asked if an upgrade was available. No upgrade given. We were allocated Room 1216.

The room. A poor view of the Bosphurus. The D100 bridge could be seen, the view was diminished due to the curvature of the building. Tired we retired to bed.

Later the next day we enter the lounge: there is a phone call for us...! The manager states he found the airport transfer and blames a system error. He sends Backlava to our room. A kind gesture. I was impressed as he did not have to admit he found the confirmed email.

The next day whilst sitting in the room. There is approxomately 45 minutes of workman noise, irritated i ring the front desk who are to their credit, immediately apologetic and offer to move room. We were offered room 725 which is a normal room with a connecting room. The room was dated but definately quieter. [Photos to be attached]. Room 725 had a much better view. Maınly due to the three wındows lookıng dırectly at the Bosphurus. The vısta was superb. I was appreciative to the guest manager for the change of rooms.

We ate in the Summit Bar, which had a local football match on. As this is the only place to eat in the hotel, we had no choice but to accept 'half hearted' service as the staff were watching the football and to eat our food to football noise and local supporters cheering.

The next day we ordered room servıce. We were able to use the large table ın the room whıch worked very well, we dıned whıle watchıng the boats move ın and out of the Bosphurus - the vısta provıded wıth the room move. Servıce was quıck and effıcent. Two starters, three maıns, puddıng and a bottle of Turkısh wıne 307TRY.


Lounge

The lounge food selection is one hot meat and one hot vegatarian. The appertifs are a small peice of rolled meat on a cut piece of bread. The other appertif offered was a triangle of vegatable. Only two appertifs were offered. There are nuts at all times.

Drinks selection is approx six spirits and a white and red bottles of wine. There are Efes beer in the fridge.

This lounge is not as per usual Conrad Lounges.


Pool and Fıtness

The servıce was excellent. The gym and equıpment are prıstıne. The pool ıs shallow (1.4M at the deepest) but ıs adequate for swımmıng.


Locatıon

The Conrad ıs approxımately 2Km from Kabatas. Kabatas ıs the transport hub to get to the old town and Taksım Square. The hotel ıs up a hıll.

There are plenty of local shops and cafes near the hotel but the maın attractıons are not close.


Complaint

I made one of the managers aware of the service we had experienced. The email was very similar to above, stating facts only. The management team were extroadinary in their response. They made alot of effort to ensure the rest of the stay was as comfortable as possible.

We appreciate that there were issues but the response could not have been better - I debated if in my review i should rate the property lower due to the issues, yet i decided that everyone makes mistakes and sometimes service will fall down and the reaction is what is important - here in the Conrad the management team could not have done more. We left not only happy but overwhelmed at how the hotel had made us feel - we even looked for presents at Heathrow T5 to send on to the management team - That is how impressed we were.


Conclusıon

I would stay at the Conrad Istanbul agaın.

The locatıon requıres taxıs or walkıng but we enjoyed the walk even ın November. I would be keen to see the hotel after the renovatıon. The parts whıch are renovated look very good. I would hope once the hotel ıs renovated a restaurant would open agaın on the premıses.

I would for future bookıng contact the management team and request a renovated room. The vısta ıs defınately worth payıng for. I have ıncluded a pıcture of the hotel layout so you can check the room allocatıon usıng the Conrad app and decıde ıf thıs room suıts your needs.

If you have ıssues speak to a manager, the response to ıssues ıs a credıt to the management team and the hotel.

My top tip - If you are dissatisfied - speak to the management team - they really did everything they could to make us feel comfortable and happy.


Of note:

The Meze Restaurant, this has closed down.

The Monet Restaurant, this only opens for breakfast and does not open as a restaurant in the evening.

This leaves the Summit Bar. I would like to think a hotel which advertises itself as a 5 Star Luxury Hotel could offer more than a Bar offering Food.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Matt_StarAlliance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded 14 December 2013

Dear Guest,

We are thankful for your comments and the time taken to post them. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.

I look forward to welcome you back in not a too distant future to the Conrad Istanbul

Regards,

Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2013

This was my first trip to Istanbul and staying at the Conrad made my stay that much better.

Given my Hilton Diamond status I was upgraded to a room on the top (15th) floor.

The Pro's: Amazing views, especially from the concierge lounge and balcony. The room was very nice. Very clean and luxurious. I had a great city view. The concierge and concierge lounge both provided great service. Adequate breakfast, snacks drinks and dessert in the lounge. Pleasant, friendly and helpful staff.

The Con's: I had to ask twice before getting the heat repaired and functioning in my room. The only restaurant currently open in the hotel is the Summit Grille Lounge. The second night I dined there I was offered a less than preferred table in the half empty restaurant. When I requested to sit at one of the tables at the window, I was told it was reserved yet no one was seated in those tables for the duration of my visit that night.

If I return, I will definitely be booking my stay at the Conrad again.

Room Tip: Access to the concierge lounge is worth your while even if you have to pay for it.
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  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded 14 December 2013

Dear Guest,

Thank you very much for taking the time to publish your comments. I have already shared them with our team and this will motivate us to keep working to seek service excellence for our guests.

We look forward to welcoming you in the near future,

Sincerely,

Iňigo Arruti
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2013

Pros: large enough room, clean, not bad lobby, excellent breakfast, great tour options available
Cons: A bit far away from major tourist points, located at the periphery of most attractions and not center + we weren't given a nice view.
Would I stay here again? No.
Why? There are better options around, but this place is decent

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank 777Mbh92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded 14 December 2013

Dear Guest,

Thank you for your comments and thank you once more for choosing the Conrad . I am hoping to be able to welcome you back at Conrad to one of our new rooms in your future trip to Istanbul.

Sincerely,

Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013

The redeeming feature is the views across Istanbul and the Bosphorus from the high floors of this hotel...they are spectacular. But in other regards the hotel fails to reach the 5 star standards it claims. The rooms are tired, in need of and getting renovation. But there are also stupid things that could be put right. Like the standard annoyance of no easily accessible sockets...or a shower curtain rather than screen, or a decent cooked breakfast with freshly made eggs option, or an internet connection that actually stays on for the time it takes to write a review (this didn't, again !). Much better places at this level. Recommendation to management..stay in a room overnight...then stay in the ritz Carlton...now where would you choose...no contest !

Stayed: December 2013, travelled on business
Thank Waldea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded 14 December 2013

Dear Guest,

Please be assured that all your comments have been addressed.

Thank you again for your constructive criticism, which helps to motivate us in our efforts to serve you better. We take this opportunity to thank you for having chosen the Conrad Istanbul for your stay and look forward to welcome you back again in the near future to one of our new rooms.

Regards,
Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

Exceptionally clean, luxurious.. staff is exceptionally professional and helpful. Best views of the city and the Bosphourus. Hotel is under remodeling but you hardly feel it.. Actually if no one told you probably wouldn't know about it.

  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
Thank Ates O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded 14 December 2013

Dear Guest;

First of all I would like to thank you for having chosen the Conrad for your stay in Istanbul.
Thank you for taking the time out to post a review about our hotel, I am very pleased to hear that all our services were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.
I look forward to welcome you back in not a too distant future to the Conrad Istanbul.
Regards,

Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

Its really great hotel with variety menu of breakfast never experience like that , the view of Istanbul and Phosphor is excellent .you will enjoy the hotel and nice lobby also the quality of room cleanliness is very good. For business its the best.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
Thank Rasoui K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded 30 November 2013

Dear Guest,

Thank you very much for your kind feedback and please rest assured that positive comments have been shared with all team members.

I am delighted to hear that you have enjoyed your stay and we have met your expectations.

I look forward to welcome you back in not a too distant future to the Conrad Istanbul

Regards,

Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Istanbul Bosphorus

Address: Cihannuma Mah Saray Cd No 5, Istanbul 34353, Turkey
Phone Number:
Region: Turkey > Istanbul > Besiktas , New City / Taksim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Luxury Hotel in Istanbul
#58 Family Hotel in Istanbul
#60 Business Hotel in Istanbul
#116 Romantic Hotel in Istanbul
Price Range: £81 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Istanbul Bosphorus 5*
Number of rooms: 553
Official Description (provided by the hotel):
Boasting a perfect location between 2 continents, indulge in a stay at Conrad Istanbul Bosphorus and discover yourself at one of the world's most alluring destinations. At the very centre of the city, yet far away from the hustle and bustle, Conrad Istanbul Bosphorus's totally new rooms and suites allow for the highest standard of relaxation, complete with personalised comfort and services. Savor Mediterranean cuisine at Manzara, take in the view of the Bosphorus while lounging at the Summit Bar. Relax with Spa treatments, enjoy a revitalizing workout in the brand-new health club and clay tennis courts. ... more   less 
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Also Known As:
Conrad Istanbul Hotel Istanbul
Istanbul Conrad

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