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“Excellent service and location that complet the experience!” 5 of 5 bubbles
Review of Four Seasons Hotel Istanbul at Sultanahmet

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Four Seasons Hotel Istanbul at Sultanahmet
Ranked #18 of 1,121 Hotels in Istanbul
Certificate of Excellence
Vancouver, Canada
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Excellent service and location that complet the experience!”
5 of 5 bubbles Reviewed 20 October 2011

Four Seasons Sultanahmet is the place to be in Istanbul especially when you have to stay here for longer than a couple of days. Location in Istanbul is unbeatable. Attentive and detail oriented staff and management left us a very strong impression of this hotel. We were greeted with smiles right at the very first step to the moment you turned around the corner of the street leaving the hotel. You were addressed by our names at all times. Food was a delightful and reasonable prices for its class. Never realized that lamb can be done and presented in such a way that it looked more like a piece of dessert! It was our residence of choice during our stay in Istanbul while we were also popping in and out as we were also taking short trips to Cappadoica and Pamukale. Each time we wwnt back to this hotel, we felt relieved knowing that we would go back to a very comfortable place to rest and relax. Basically, at the end of each short trip away from Istanbul we were looking forward to going back to Four Seasons Sultanahmet. We had three different rooms. We were absolutely satisfied with anyone of them and all of them. Four Seasons is always our first choice of accommodation around the world such as Singapore, Japan, Maldives, Paris, Hong Kong, etc. I can't say all of them we'd been to are as good as our experience at this Four Seasons Sultanahmet. We do have a preference of contemporary design interior so our absolute favorite of Four Seasons is Four Seasons Marunochi in Tokyo, Japan where we stayed twice. This Four Seasons Sultanahmet is among the top three hotels of all the hotels we have stayed before over hundreds of cities we'd been to in terms of location, hardware and software. For sure, it is one of those that we will go back for our next visit in Istanbul. I can never rate excellent for sleep quality as it will only be for my bed at home! Average in value to me means it's right at its price range for its quality.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelPuggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FelixMurillo, General Manager at Four Seasons Hotel Istanbul at Sultanahmet, responded to this review, 21 October 2011
Dear TravelPuggy,

This is Felix Murillo, the General Manager of the Four Seasons Hotel Istanbul at Sultanahmet.

I can not thank you enough for your comment. For taking the time to write nice things about your stay and about the team here.

I am so happy that you made a comment about Chef Savaş food and specially about his "8 hour cooked boneless lamb shank". With your permission I would like to share your comments with the team, they will love to hear.

Please let me know if in the future I may be of any assistance at any time.

Yours Cordially,

P.S. Is it possible that you share with me your mattress´ type?
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,416 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (278)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
106 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 bubbles Reviewed 16 October 2011

Having read the stories about taxi drivers in Istanbul, we decided to stay at the Four Seasons at the Sultanahmet. The location is perfect, we were able to walk to all the main sites from our hotel. Istanbul is amazing – very clean, and you feel completely safe. We booked the airport transfer through the hotel and this worked exceptionally well. Our room had a lovely view of the Sea of Marmara and out one side you could catch a view of Haghia Sofia as well. The rooms are spacious and very tastefully decorated. We used the Concierge service to book our private guide and this worked well – we had the same guide for both days. The food was the letdown here, more particularly breakfast – where the hot food was actually lukewarm. When we pointed this out it was addressed promptly by the staff, unfortunately too late for us as we had a tour guide to meet. The history of the hotel as a former prison, adds to the character. The beds are very comfortable.

Don’t miss the Suleymaniye Mosque - it’s about a 20 minutes walk from the hotel. A beautiful mosque, and a lot more peaceful than the crowded Blue Mosque. We were moving to the Four Seasons at the Bosphorus next so the hotel organised a complimentary transfer in a BMW 7 series.

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kiwi75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 15 October 2011

This is the best old town hotel experience. The standards are of the typical Four Seasons caliber, which practically defy decription but mean "superlative" in any language, but equally important is the location. You can walk to all of the old town attractions and there is a marvelous neighborhood souk right around the corner! This hotel is the jam!

Room Tip: Rooms are all really good; don't worry about a better location than others.
See more room tips
  • Stayed May 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SylviesMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windermere, Florida
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 12 October 2011

Excellent staff and location; walking distance to all the major sites-Hagia Sophia, Blue Mosque, Grand Bazaar, Spice Market . I love the history of this Four Seasons. The staff was always very helpful and courteous. The concierges make some wonderful recommendation. Be sure to visit the Ayasofya Turkish Baths close by the Four Seasons.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 October 2011

The Four Seasons Sultanahmet is a smaller gem of a property just a few minutes from many major sites in the Old Town area. We were lucky enough to be upgraded for our four nights, and enjoyed the Turkish flair in the interiors of our suite. The food at many Four Seasons locations is good, and the price is high, however here the food was truly excellent. We enjoyed sea bass with morels outside on the ground level patio with a tasty Turkish white wine. If the weather is good have a drink in the evening on the roof terrace and see the surrounding architecture lit up; the main dining area is a courtyard setting without a view. Service was excellent with prompt concierge email response with restaurant reservations, and we enjoyed daily in room fresh fruit and treats such as Turkish pastries.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gourmtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 8 October 2011

Despite the flawless Four Seasons service, we found our standard room to be entirely unspectacular, particularly given (1) the price premium vs. other luxury lodging options in Istanbul and (2) when compared to all other Four Seasons we have stayed at. Perhaps it's a new build vs. renovation of historic-building-that-was-not-originally-a-hotel thing.

  • Stayed November 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Will S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FelixMurillo, General Manager at Four Seasons Hotel Istanbul at Sultanahmet, responded to this review, 10 October 2011
Dear Will S.,

My name is Felix Murillo, I am the General Manager of the Four Seasons Hotel Istanbul at Sultanahmet.

Thank you for your honest opinion to the guest satisfaction system Trip Advisor. Thank you very much for your kind comments and positive rating about our Service.

I noticed that you noted in your review that you mentioned your had stayed with us back in November 2010. I am not sure if this is correct, since your last stay with us we have completed a room renovation. It is very true that this is a historical building a very historical indeed, however this should not have affected your comfortability. We are also convinced of the importance of the value to our guests. I am sorry that we did not make it with you.

I am not sure if your travel plans will bring you back to Istanbul in the future, I would love to talk to you about this in person. My e-mail address is felix.murillo@fourseasons.com.

Cordially,

Felix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 October 2011

The Four Seasons Sultanahmet exceeded all expectations. Perfect location, beautiful rooms and bathrooms, gracious staff.
We were a party of five celebrating a 50th Birthday. The main celebratory night was held on the roof and was truly a night to remember. Our only minor complaint was that the rest of the
guests seemed to retire very early, so when we decided to pay a late night trip to the bar (11.45pm) we found it deserted (of guests and staff).

Room Tip: One facing the internal courtyard and higher up
See more room tips
  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nickyhomoeopath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FelixMurillo, General Manager at Four Seasons Hotel Istanbul at Sultanahmet, responded to this review, 8 October 2011
Dear Nickyhomoeopath,

Thank you very much for chosing us for your celebration. Thank you for taking the time to write through the Advisor. Thank you for your nice comments and ratings.

I wish we could have reacted well and be there for you at the Bar, no matter what time it was. Please forgive us. I have agreed with the team that in the future we need to be more proactive and be ready.

Please Nickylhomoeopath, let me know whether you are planning to return to Sultanahmet or your travels bring you to Four Seasons. I would love to be of assistance. My email address is felix.murillo@fourseasons.com.

Yours cordially,

Felix

P.S. I absolutely loved your title of an Oasis of Peace and Beauty.... With your permission I want to use it when defining our place to others.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Istanbul at Sultanahmet

Property: Four Seasons Hotel Istanbul at Sultanahmet
Address: Teyfikhane Sok No 1 Sultanahmet, Istanbul 34122, Turkey
Phone Number:
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Business Hotel in Istanbul
#4 Family Hotel in Istanbul
#9 Romantic Hotel in Istanbul
#15 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Four Seasons Hotel Istanbul at Sultanahmet 5*
Number of rooms: 65
Reservation Options:
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Also Known As:
4 Seasons Hotel Istanbul At Sultanahmet
Four Seasons Istanbul
Istanbul Four Seasons
Four Seasons Hotel Istanbul

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