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“Exceptional service and situation”

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Four Seasons Hotel Istanbul at Sultanahmet
Ranked #15 of 1,159 Hotels in Istanbul
Certificate of Excellence
Reviewed 11 April 2014

Two couples, early sixties. Extremely attentive staff, without the intrusiveness which can sometimes go with such attention - just an air of calm efficiency, anticipating as well as responding to needs.

Room Tip: Second floor rather than first (in UK terminology of ground floor, first floor, second floor ...). t...
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  • Stayed: April 2014, travelled with friends
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1  Thank Drjohnlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 April 2014

My wife and I stayed at the Four Seasons, Sultanhamet for 4 nights. It is easy to run out of superlatives in describing the hotel - it simply gets everything right. The service is charming and outstanding - the best I have ever encountered - from the doormen, the reception staff, the concierges, and the bar and dining room staff. All were incredibly helpful and well informed. The entire hotel is designed and decorated in immaculate taste, and there is a charming courtyard garden. Dinner in the Seasons restaurant was excellent.

For travellers visiting on holiday the hotel is ideally located in the heart of old Ottoman Istanbul, within easy walking distance of the Blue Mosque, Aya Sofia, the Basilica Cistern, Topkapi Palace, the Archaeological Museum, the Grand Bazaar, the Egyptian Spice Market, and the Bosphorus ferry and cruise terminal on the Golden Horn.

  • Stayed: March 2014, travelled as a couple
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2  Thank Arwel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014 via mobile

My wife and visited Istanbul for the weekend and stayed at the Four Seasons Sultanahmet. Its location is perfect for the Blue Mosque and Hague Sophia, both of which are less than a 5 minute walk away. The grand bazaar is about a 10-15 mins walk. It's a good feeling knowing the hotel is so close after a day of sight seeing, would highly recommend, the staff are great, very knowledgeable and very helpful. The hotel itself is a converted prison so it has its own history too, not that you can tell, all the usual amenities you would expect from a top Four Seasons hotel.

Thank Saynaz79
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 29 March 2014

We just returned from Istanbul still marveling at the wonderful experience and the flawless job that the Four Seasons Sultanahmet did for us during our stay.
Our trip was a surprise visit and a treat for a good friend to celebrate a milestone birthday in Istanbul. Planning began two months ago, rooms were booked through booking.com and I had follow up correspondence with the hotel who without fail responded promptly and positively to all my questions and requests.
On arrival at the hotel we were met by the duty manager and check in was promptly and easily completed. We were also very pleased to be given immediate access to our rooms despite arriving well before the check in time.
The rooms were absolutely splendid, so well appointed with every comfort provided.
A cake for the birthday guest had been requested beforehand and we were enchanted to know that a freshly baked cake was not only duly delivered but was accompanied by a bottle of champagne - a great personal touch and it was truly delicious.
The staff - duty manager, receptionists, concierge, doormen and waiters without doubt are amongst the most professional, competent and obliging we have had the pleasure to meet and deal with anywhere in the world.
The hotel is so well situated the conversion of the building from its former use to the current layout is wonderfully imaginative. It is a real gem. It was a privilege and pleasure to stay there.

Tip: Make good use of the concierge services - knowledgeable, informative and very obliging. We made outside dinner reservations via the concierge and were very well received. Taxis in Istanbul can be a great challenge but those booked through the hotel are reliable and inexpensive.

Stayed: March 2014
3  Thank Kokranova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

My husband and I stayed here a week for our anniversary. We have stayed at many fantastic hotels, but this one rates now among the very top! The location is perfect, the rooms beautiful and comfortable, the grounds gorgeous, the breakfast tasty, and the views to die for! However, what has made this vacation just over the top, is the first rate service provided by each and every member of the staff. Our concierge, Kadir, has just been the greatest pleasure! He has not once led us astray. We have found wonderful linens, tiles, and restaurants based on his expert recommendations. We have also had perfect service from the bar from Pinar. Excellent drinks and a personal touch to everything…she actually sifted through nuts and just brought out pistachios because my husband noted those are his favorite!!! We also had a wonderful personal tour from a sweet and knowledgeable guide, Selen. I would not hesitate for one second to recommend this hotel!! I will look back on this trip as a highlight in our travels.

  • Stayed: March 2014, travelled as a couple
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Thank amberdd2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

A beautiful hotel, very well located, perfect service and friendly staff.
Everything was perfect, starting with the on line reservation, the airport transfer to and from the hotel, the reception,concierges, the cleaning service and the waiters on the bar and restaurant.

  • Stayed: March 2014, travelled with family
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2  Thank debiasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

For our very first visit to Istanbul, we wanted a hotel in the Old City near the big historic sites, as well as one with an air of familiarity. The Four Seasons fit the bill perfectly. Four must-see sights for first-timers are less than 10 minutes by foot from the hotel: Hagia Sophia, the Blue (Sultan Ahmed) Mosque, Topkapi Palace, and the underground (Basilica) cistern. The Grand Bazaar, Spice Market, Sirkeci Train Station, plus numerous other mosques and museums are also within walking distance, as is the Sultanahmet tram stop. The other Istanbul Four Seasons, on the Bosphorus, has a more resort-like atmosphere and amenities, further from the historic sites.

This Four Seasons, with just 65 rooms and suites, was once a prison. It is a U-shaped building surrounding a beautifully landscaped central courtyard (which also houses the glass-walled Seasons restaurant), with what looks like the original brick wall and observation security tower on the fourth side. Parts if the interior are also original--the front desk staffer who escorted us the our room after check-in pointed out marble columns upon which prisoners had etched their names. Accommodations are on four floors, with the 2nd and 3rd floors having the most rooms. The first floor rooms are somewhat subterranean, with their windows onto the courtyard just a foot or so above ground. The second floor rooms appear to have the highest ceilings and largest windows. The fourth floor only occupies one wing's attic space, with terraces cut into the slanted roof-- I think most of these rooms are suites. A seasonal rooftop lounge is also accessed from the fourth floor. The pretty well-equipped health club is in the basement.

In an attempt to economize a bit, we took the Light Rail and Tram from the airport into Sultanahmet. In retrospect, this was probably not the best idea, given how crowded the Tram becomes and how many stops we had. Definitely a no-no if you have a lot of luggage. For our trip back to the airport, the hotel called a taxi--a shorter, less strenuous and not too costly mode of transportation. The hotel can also arrange a private luxury sedan, which is fairly costly.

When the doorman and bellman saw us shlepping our luggage down the cobblestone street, they sprung into action and escorted us to the front desk. Check-in was quick, complete with a Turkish delight treat. We were escorted to the room. Throughout our stay, service was excellent, definitely of Four Seasons caliber. We passed by no staffer without a greeting, often by name.

Because we needed 2 beds, we booked a Premier room (the standard room is called a Deluxe room), which had 2 queen beds and a sitting area. Ours was a corner room with 5 windows on 2 sides facing a landscaped area within the outer brick wall with a glimpse of the Hagia Sophia, and another view over the wall to the streets of Sultanahmet, with the Sea of Marmara in the distance. Fresh flowers, fruit and glass-bottled water welcomed us. The water and fruit were replenished daily, and almost every day there was a sweet treat delivered--baklava, Turkish delights, truffles, macarons, a special Valentines Day strawberry macaron concoction. The bath had only one sink, but the tub and shower were separate, and the WC enclosed in its own windowed room. At check-in we were asked at what times we wanted housekeeping services and turndown, and they were quite punctual.

Our room rate included breakfast, which was a buffet in Seasons restaurant. The offerings were fairly extensive, with western choices plus some local selections such as Turkish cheeses and breads (simit). They even offered pork bacon, a rarity in this predominately Muslim city. Service was great. The only niggle--although purported to be open at 6:30 am for breakfast, they really are not ready to serve until after 7:00. On our first and last mornings, we arrived at 6:30 to an room void of guests and staff. On that last morning, with a plane to catch, we were familiar enough to serve ourselves with our own utensils (serving utensils were not yet put out), plus pour our own juice, water, and milk. Luckily we don't drink coffee, and made-to-order omelets were bypassed that day.

We were surprised how quiet, almost desolate, this area was in the mornings and evenings when the tourist sites were closed. There are many restaurants in the area, all seemingly desperate for your business. We liked Sultanahmet Koftecisi (meatballs), recommended by Rick Steves, and Matbah, an Ottoman restaurant within a hotel, recommended by our food tour guide (we were planning to go to Asitane, a well-known Ottoman restaurant quite a distance away).

Overall a wonderful stay and first visit to this exciting, teeming city. The hotel is certainly not cheap, but the price is somewhat trumped by its location and level of service.

  • Stayed: February 2014, travelled with family
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6  Thank pillowsofwanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Istanbul at Sultanahmet

Address: Teyfikhane Sok No 1 Sultanahmet, Istanbul 34122, Turkey
Phone Number:
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Business Hotel in Istanbul
#4 Family Hotel in Istanbul
#8 Romantic Hotel in Istanbul
#14 Luxury Hotel in Istanbul
Price Range: £194 - £400 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Istanbul at Sultanahmet 5*
Number of rooms: 65
Reservation Options:
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Also Known As:
4 Seasons Hotel Istanbul At Sultanahmet
Four Seasons Istanbul
Istanbul Four Seasons
Four Seasons Hotel Istanbul

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