My husband and I have enjoyed plenty of Four Seasons hotels around the world so when I was in Istanbul for a business trip in early November I made the effort to take my friend to FS Sultanahmet for lunch. We didn't have time to eat anything at all the whole day. We had only Turkish tea and bottled water so we were very hungry by the time we ordered our food which was around at 4 pm. I couldn't finish my pide which was very salty, tasted her caeser salad but didn't like the cream sauce so I left the meal half hungry. My friend's hunger got better of her so she finished all her pizza and salad. After the meal we went back to our meetings.
A couple of hours later my friend complained that the food was too heavy and she could not digest it. Around 8.30-9 pm she started feeling not well. We hurried back to the hotel. By 10 pm she was seriously sick in the toilet throwing up and having diarrhea. Because I had experienced food poisoning before, I knew that she needed to remain hydrated and wait until the poison left her system. Going to a hospital while she could not really leave the toilet didn't feel logical. Her situation improved by the next morning and she managed to retain some water. The fact that we both did not eat anything at all that day, and 4 hours after consuming the salad creme she got sick confirmed my suspicions that she had typical dairy food poisoning. We ended up missing our early flight to Izmir and delayed our meetings.
The next day we called the hotel to complain. All the staff including the hotel manager was very unhelpful. At first he claimed that it might be our own personal hygene. The hotel's doctor wanted us to go to a hospital and get some tests done which we did not have the time or the energy to do at all. The kitchen manager who was very arrogant insisted that since their kitchen is checked and certified it cannot be their fault. I felt like we were being told off by every one we spoke to. We managed to get a half hearted apology and reimburstmant of the meal; however they refused to compensate us for our plane tickets that we had to buy for the 2nd time because of this unpleasant incident. The kitchen manager gave me her email adress to follow up and seemed happy to have ended the conversation when we could no longer talk to her because we needed to make our way to the airport.
We could not follow up this incident after coming back to our countries. My friend had to deal with her sick parents and I got busy with my own life. However I am very surprised and disappointed about feeling so let down by such a reputable hotel chain.
This incident stained otherwise a very pleasant trip for us. Worst of all I felt really ashamed and responsible for this experience my friend had to go through on her very first trip to Turkey. Being Turkish myself I wanted to show her our traditional hospitality at its best but it was a wrong choice. I would never step a foot in any of the FS's in Turkey ever again.
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- Also Known As:
- 4 Seasons Hotel Istanbul At Sultanahmet
- Four Seasons Istanbul
- Istanbul Four Seasons
- Four Seasons Hotel Istanbul