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“Service excellence; decent location”

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The Ritz-Carlton, Istanbul
Ranked #65 of 1,141 Hotels in Istanbul
Certificate of Excellence
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Service excellence; decent location”
Reviewed 19 December 2011

This was our first time in a Ritz-Carlton and we immediately discovered why the Ritz-Carlton holds training courses for other hotel chains. Every member of the staff was courteous and attentive, without being overbearing or snobby, a rare quality in a hotel chain that caters to a specific clientele.

We were told that there are no rooms, other than a presidential suite, that face the old town. We opted for a corner room that faced the Bosphorus (full Bosphorus), which was fine. Our room could have used a refurbishment as some of the furniture and carpet looked past its useful life. That being said, however, the shower was the best one I have encountered bar none. Whatever the opposite of a water-saver shower head is, this hotel has it. Hold on!

The spa was lovely, although being completely underground makes lying on a beach chair around the pool feel a bit strange.

The only meal we ate was the buffet breakfast and what I can say is "bacon!" It was excellent, but after two weeks in Turkey, I essentially ate all of the bacon available at this hotel. I would stay here again.

The walk to Taksim is an uphill affair, past a somewhat dodgy encampment. We never felt unsafe but were taken off guard with people sleeping in a park (behind a fence, so don't fret when you read this). The hotel could have done a better job catering to the tourist who likes to discover things on foot rather than just for those who cab it everywhere. We walked back and forth to Taksim several times, which you will do considering every taxicab will take you for a ride, except those you hail from inside the hotel compound directly.

And, it was the best send-off from any hotel we have encountered. We were shown to a taxi and several members of the staff thanked us for our visit and we felt like they genuinely meant it. Bravo.

  • Stayed October 2011, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
3 Thank michaelbtoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (291)
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English first
Philadelphia, Pennsylvania
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 December 2011

This hotel is outstanding! From the moment you walk in the door, you have first class service. The food at this hotel is wonderful and had live music the days that we were there. The location is amazing, a quick walk from taksim square and at the bottem of the hill is the tram, that you can get into the heart of the city. The front desk staff by the end of the week knew all our names, and were so amazing. Our stay was so great because of the people at this hotel. I can not say enough wonderful things about them!!

Room Tip: We had a view that look out onto the bosphorus, beautiful!
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  • Stayed July 2011, travelled with family
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Helpful?
5 Thank megib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 December 2011

We were a group of 6 adults and spent a long weekend at the Ritz Carlton in Istanbul. We stayed on the Club Level and thought that the level of service and the choice of food was excellent. Club level includes all food and drink (alcoholic and soft) available in the club lounge free of charge. For breakfast, lunch and dinner there is a decent buffet of hot and cold food and this is supplemented with various cakes and sandwiches and other snacks available throughout the day.

All of the staff at the hotel were very polite and helpful, something that, to me, is synonymous with the RC brand, but at other hotels of the same price range can sometimes be lacking.

The hotel has two swimming pools. There is a large indoor pool surrounded by loungers and a large hot tub. Inside each of the changing rooms there is a sauna/ steam room, hot tub and showers with massive shower heads. The leisure facilities were included in the price and I definitely recommend you go! There is also a sun deck with a view over the city, this has numerous sun loungers, a bar, a swimming pool and two hot tubs. We loved sitting in the hot tubs in the early evening. I don’t think the outdoor leisure facilities are very clear from the website, but they were a lovely surprise and give you a bit of “beach holiday feel” on a city break.

The hotel is a short walk from Taxim Square and about 10 mins from the tram. The hotel has its own taxi rank if you don’t want to/cant walk to the tram but the roads seemed to be very busy with traffic almost all of the time so we found the tram the quickest way to get around.

I would highly recommend this hotel to visitors to Istanbul.

  • Stayed August 2011, travelled as a couple
    • Value
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Helpful?
4 Thank loveluxuryholidays_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 December 2011

The wife stayed at this hotel during our Honeymoon. Man, Ive stayed at Ritz-Carltons before but holy cow, this was a heck of a hotel. Everything just look so stunning. As soon as you walk into the hotel, you are greeted by so many friendly faces. The hotel lobby was just beautiful. Even as we were being checked in, we were being offered drinks and snacks. I especially loved the selection of Turkish delights. (Try the pistachio one!). Try to ask for a view facing the sea. We also loved the breakfast that they provided. Also the spa was unbelievable as well. The rooms were decorated so eloquently, we really felt like on the top of the world. There is plenty to do around the hotel, just be prepared to be walking on a lot of hills. We'll definitely try to return one day and completely recommend staying at this hotel for a couple on their honeymoon. The only downside is that the hotel is a little pricey, BUT BUT BUT its the Ritz, what do you expect! :)

Room Tip: Top floor. Ask for list of delivery menus. Also ask for the card at the concierge on how to speak tu...
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  • Stayed June 2011, travelled as a couple
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    • Sleep Quality
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Helpful?
5 Thank TraveltimeSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England, United Kingdom
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 10 December 2011

This hotel is situated on the European side of the Bosporus and in what could be described as the hotel district of Istanbul. As for the quality of the accommodation, good; clean, spacious, etc. Given the politics in the region, security is a high priority at this hotel. For reassurance, vehicle access to the hotel is restricted and luggage is screened as guests arrive in the Lobby.

However, the room wasn’t my main concern when booking. I was slightly apprehensive staying in this area as other contributors to Trip Advisor have commented on dogs in the vicinity barking throughout the night. A poor night’s sleep on the eve of a long business day needed to be avoided but there was no need to worry. The dogs happen to be strays which congregate in the local park adjacent to hotel but the noise was inconsequential.

A few anomalies were encountered. The standard of service from the staff was very good with one notable exception. At breakfast, the Head Waitress was pouring my drink but decided to walk away 'midstream' and serve another guest, presumably because she considered him to be more commercially important! Needless to say, I considered this to be rather rude.

On the second night, my colleague and I asked the door staff for a recommendation for a good restaurant. They kindly despatched us off in a taxi to a rather expensive establishment in downtown Istanbul. Imagine our surprise when we were followed in by other hotel guests whom we had been waiting with in Lobby some five minutes earlier! Mildly amusing but not totally unexpected.

Lastly, my colleague had a coffee machine in his room but I didn’t. I wasn’t particularly bothered but those who need their regular caffeine fix might. Overall a very good hotel.

  • Stayed January 2011, travelled on business
    • Value
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Helpful?
5 Thank Tim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 December 2011

Thanks to all staff specially front office's staff & lounge's staff , you did very good job & service , make my friends feel your amazing service...specially your kindness & caring for my friends who feel sick while stay there

Rooms absolutely clean & feel like home...sleeping like baby when touching the bed...location quite far from taksim square & the walking distance like climbing the hills :)...

Room Tip: Choose the rooms view bosphorus side...you will have amazing sunset & sunrise moments
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  • Stayed November 2011, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Ywij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trieste, Italy
Level Contributor
105 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 9 December 2011

This is a good international hotel with a good location for your journey to Istanbul even if it hasn't anything special except the view that's very nice especially if you have a room with a view over the Bosphorous.
A good idea for dinner during summertime could be the terrace restaurant.
It can become very difficult to move from the hotel if there's a football game in the next Besiktas stadium but if you are a football fun you could see the game from your room, if with sea view!!!

Room Tip: Ask the Bosphorous view
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  • Stayed August 2011, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank danieldenoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Istanbul

Property: The Ritz-Carlton, Istanbul
Address: Suzer Plaza, Askerocagi Caddesi, No:6 | Elmadag/Sisli, Istanbul 34367, Turkey
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Istanbul
#24 Spa Hotel in Istanbul
#34 Romantic Hotel in Istanbul
#48 Luxury Hotel in Istanbul
#55 Family Hotel in Istanbul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton, Istanbul 5*
Number of rooms: 243
Official Description (provided by the hotel):
The Ritz-Carlton, Istanbul is an authentic luxury hotel offering breathtaking Bosphorus views for its high-end business and leisure guests, continuously providing genuine care and unique service delivered by its empowered Ladies and Gentlemen. Guests enjoy their stay in one of the 243 guest rooms, ranging from 38-sqm park view rooms to 64-sqm suites with panoramas of the Bosphorus or the city of Istanbul, offering a wide array of amenities as well as complimentary Wi-Fi. Located in the heart of the city overlooking the Bosphorus, The Ritz-Carlton, Istanbul is just 15 minutes from the famous historical old town attractions of Sultanahmet, Topkapi Palace, Blue Mosque and Grand Bazaar. The vibrant nightlife districts of Beyoğlu and Karaköy as well as the famous Galata Tower are a 25-minute stroll from the hotel. Istanbul's sophisticated shopping neighborhood of Nişantaşi is located within walking distance from the hotel, while the luxurious shopping centers of Zorlu Center and İstinye Park can be reached in less than 30 minutes. Guests at 'Bleu Lounge' can enjoy Bosphorus views alongside Mediterranean inspired snacks and innovative signature lab-cocktails in imaginative laboratory glasses. As the night continues, vibrant live musicians start their performance, performing the latest hits and raising the tempo to suit guests' mood and the night's feeling. With sunshine warming the city of Istanbul, the venue's retractable glass roof slides back, opening up 'Bleu Lounge' to delicious cool air. At The Ritz-Carlton, Istanbul, the passionate pursuit of simple delicious food has been elevated to a fine art form at the hotel's new restaurant, 'Atelier Real Food'. Guests are welcomed by glittering views of the Bosphorus while the open kitchen entices with its French Rotisserie. Here, all dishes use fresh local seasonal ingredients and culinary excellence is celebrated by delicious 'farm-to-table' flavors created uniquely in the chefs' 'atelier'. The restaurant enjoys an indulgent winter garden terrace 'Atelier Terrace' for social celebrations and lovers of alfresco dining, as well as a private chef's table for those seeking dining exclusivity and a showcase cellar with 150 local and international wines. The lobby lounge 'Atelier Lounge' is a specially designed place to meet, eat and drink, offering Mediterranean-inspired Turkish dishes, along with breathtaking Bosphorus views. The spacious 'Club Lounge', reserved for 'Club Level' guests, provides complimentary culinary presentations throughout the day and a comfortable space to unwind with colleagues, friends or family, with a dedicated Concierge to attend to guests' every need. The views are extraordinary, of the Bosphorus and the timeless city of Istanbul. Two Smart Fortwo cars are also exclusively at the disposal of 'Club Level' guests offering a uniquely stylish way for urban explorers to enjoy the city or for corporate guests to get to their next appointment. The Ritz-Carlton Spa offers eight treatment rooms, a unique 17-metre indoor pool and authentic Turkish Hammam, spread over an area of 1,500 sqm. It also features a unique 'Couples Hammam Suite' which enables its guests to share an authentic memory of Turkey. The hotel also boasts the first 'Open Air Spa' terrace in the city with three contemporary Jacuzzis, a stylish sleek sunbathing terrace, two massage rooms and a pool. More than 2,403 square meters of meeting and conference space, highlighted by a magnificent Bosphorus view, are available for memorable events. Superb catering and entertainment services, high-speed Internet access in all meeting rooms and public areas, plus state-of-the-art audio-visual services and technicians all combine for our guest requirements. The Ritz-Carlton, Istanbul was recognized 'Best Luxury Hotel Turkey, 2014' by Business Destinations Travel Awards and 'Central Eastern Europe's Best Employer of The Year 2013' by Aon Hewitt as well as 'Best International Business Hotel' 2009 and was recently recognized as one of the 'Best International Overseas Business Hotels' 2015 by Condé Nast Traveller Readers' Award. ... more   less 
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Also Known As:
The Ritz-Carlton Istanbul Hotel Istanbul
Istanbul Ritz Carlton
Ritz Istanbul
Ritz-Carlton Istanbul

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