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“Excellent Hotel with a TERRIFIC staff.” 5 of 5 bubbles
Review of The Ritz-Carlton, Istanbul

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The Ritz-Carlton, Istanbul
Ranked #61 of 1,121 Hotels in Istanbul
Certificate of Excellence
Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent Hotel with a TERRIFIC staff.”
5 of 5 bubbles Reviewed 16 January 2012

This hotel deserves its 5-Star rating and then a few more stars on top of that for the quality of its staff. The hotel location is great (only a few minute walk from the tram that takes you to most points of interest) and the rooms are generously sized. What sets the hotel apart is its staff, which went above-and-beyond to deliver amazing service with a smile and made sure that our stay was nothing short of picture perfect. In particular, we were blown away by the friendliness of their concierge, Menekse, who was very gracious with her time and considerable insights to ensure that every aspect of our trip to Istanbul was perfect. Ozan, who checked us in after a very long flight from the US, was also terrific and went out of his way to make us immediately comfortable. All in all, our experience with these people and at the hotel has guaranteed that my wife and I will be visiting again.

Room Tip: If possible, request a higher-floor room with a view of the Bosphorus (fantastic).
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Rahil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,229 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

Stayed for 2 nights just before Christmas (although booked in for 4 nights).

Nice: Great staff (concierge - Cenk Caner - and restaurant staff, in particular), amazing breakfast choice - I have not seen such an array of delights before! Spa,

Not-so-nice: slightly remote in a windswept plaza and a trek to Taksim given local taxis normally refuse such a short fare, somewhat dated decor (or perhaps it is just the "grand" style), not inexpensive!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank GlobalNomadLondon71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornelius, North Carolina
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 5 January 2012

This hotel definitely deserves its 5-star rating. The service from EVERYONE was outstanding; there is simply nothing to fault. We had a beautiful (standard) room with a partial water view. All amenities you would expect, plus chocolates upon arrival and nightly turn-down service. Breakfast was lovely, and again the high level of service enhanced it further. Bar/lounge also super; didn't try restaurant for anything besides breakfast.
Though you could spend all day and evening touring Istanbul, I highly recommend taking time for the fitness room, pool, jacuzzi -- and the locker/changing room itself is luxurious. I did not try any of the additional spa services, but I'm sure they are great as well.
Our only negative: you must walk through a rather dicey block or so directly outside the hotel to get to Taksim and other areas of the city.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank jmb06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 4 January 2012

We stayed at this Hotel to celebrate New Year 2011 in Istanbul.
First view of the hotel is not "WOW" but once you enter the lobby things change. We had the option of the "club lounge" (which I advise to book because you get a lot of extra like seperate free bar at level 12 all day long) and seperate check in at level 12 (do not wait downstairs in the lobby!). Our room was not ready yet (this is not up to this level of hotel because it was already 3h in the afternoon...). The room was a "partial Bosphorus view room", not to big but rest ok, partial Bosphorus view, partial nothing view :), and smelled as a smoking room :(. This together with a rather noisy airconditioning system were the only bad points during our stay in Ritz Carlton. The rest was very good. Nice breakfast buffet, beautifull spa and one of the best (read: warm and friendly) hotel staff I have ever seen, from bell boy till manager. The Hotel has a good location also, in the middle of Istanbul ; right you go to the historical side and left is the good restaurant / bar side. So a little travel always but never a long travel. Go for it, ask a good room and use the Club lounge and you have a perfect stay!

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank StevenVHG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City
Level Contributor
144 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed 29 December 2011

Stayed at the Ritz Istanbul for a week. Loved it.
You can't miss the breakfast buffet or the spa.
Location is on the European side of Istanbul, so there are plenty of things to do. Hotel has high security, so expect to go through something similar to airport security every time you access the premises. The lounge is very comfortable and has an amazing view!

Room Tip: Plan your trip in advance.
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  • Stayed September 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank mrsregino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cadillac, Michigan
Level Contributor
107 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 29 December 2011

The Ritz is located near the soccer stadium - I was unfortunate enough to arrive after 25 hours traveling. The Turks certainly get into soccer because it was like being at the game. I asked to be moved and the staff quickly put me on the other side of the building which was totally quiet. The staff was very friendly and helpful. Make sure you eat breakfast even if only for coffee of tea because the view is worth it. You can see the Asian side laid out across the horizon.

The rooms are as you would expect at the Ritz; a wonderful spot to refresh. The staff provided the sevice one expects at the Ritz.

The only problem is the traffic around Istanbul and the Ritz is in the heart of it so expect travel delays or better yet walk and take the ferry across to visit the bazaar or New Mosque.

Room Tip: If there is an activity at the stadium ask for a room on the opposite side of the building unless yo...
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  • Stayed December 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank phantom_49601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 19 December 2011

This was our first time in a Ritz-Carlton and we immediately discovered why the Ritz-Carlton holds training courses for other hotel chains. Every member of the staff was courteous and attentive, without being overbearing or snobby, a rare quality in a hotel chain that caters to a specific clientele.

We were told that there are no rooms, other than a presidential suite, that face the old town. We opted for a corner room that faced the Bosphorus (full Bosphorus), which was fine. Our room could have used a refurbishment as some of the furniture and carpet looked past its useful life. That being said, however, the shower was the best one I have encountered bar none. Whatever the opposite of a water-saver shower head is, this hotel has it. Hold on!

The spa was lovely, although being completely underground makes lying on a beach chair around the pool feel a bit strange.

The only meal we ate was the buffet breakfast and what I can say is "bacon!" It was excellent, but after two weeks in Turkey, I essentially ate all of the bacon available at this hotel. I would stay here again.

The walk to Taksim is an uphill affair, past a somewhat dodgy encampment. We never felt unsafe but were taken off guard with people sleeping in a park (behind a fence, so don't fret when you read this). The hotel could have done a better job catering to the tourist who likes to discover things on foot rather than just for those who cab it everywhere. We walked back and forth to Taksim several times, which you will do considering every taxicab will take you for a ride, except those you hail from inside the hotel compound directly.

And, it was the best send-off from any hotel we have encountered. We were shown to a taxi and several members of the staff thanked us for our visit and we felt like they genuinely meant it. Bravo.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank michaelbtoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Istanbul

Property: The Ritz-Carlton, Istanbul
Address: Suzer Plaza, Askerocagi Caddesi, No:6 | Elmadag/Sisli, Istanbul 34367, Turkey
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Istanbul
#22 Spa Hotel in Istanbul
#34 Romantic Hotel in Istanbul
#45 Luxury Hotel in Istanbul
#55 Family Hotel in Istanbul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton, Istanbul 5*
Number of rooms: 243
Official Description (provided by the hotel):
The Ritz-Carlton, Istanbul is an authentic luxury hotel offering breathtaking Bosphorus views for its high-end business and leisure guests, continuously providing genuine care and unique service delivered by its empowered Ladies and Gentlemen. Guests enjoy their stay in one of the 243 guest rooms, ranging from 38-sqm park view rooms to 64-sqm suites with panoramas of the Bosphorus or the city of Istanbul, offering a wide array of amenities as well as complimentary Wi-Fi. Located in the heart of the city overlooking the Bosphorus, The Ritz-Carlton, Istanbul is just 15 minutes from the famous historical old town attractions of Sultanahmet, Topkapi Palace, Blue Mosque and Grand Bazaar. The vibrant nightlife districts of Beyoğlu and Karaköy as well as the famous Galata Tower are a 25-minute stroll from the hotel. Istanbul's sophisticated shopping neighborhood of Nişantaşi is located within walking distance from the hotel, while the luxurious shopping centers of Zorlu Center and İstinye Park can be reached in less than 30 minutes. Guests at 'Bleu Lounge' can enjoy Bosphorus views alongside Mediterranean inspired snacks and innovative signature lab-cocktails in imaginative laboratory glasses. As the night continues, vibrant live musicians start their performance, performing the latest hits and raising the tempo to suit guests' mood and the night's feeling. With sunshine warming the city of Istanbul, the venue's retractable glass roof slides back, opening up 'Bleu Lounge' to delicious cool air. At The Ritz-Carlton, Istanbul, the passionate pursuit of simple delicious food has been elevated to a fine art form at the hotel's new restaurant, 'Atelier Real Food'. Guests are welcomed by glittering views of the Bosphorus while the open kitchen entices with its French Rotisserie. Here, all dishes use fresh local seasonal ingredients and culinary excellence is celebrated by delicious 'farm-to-table' flavors created uniquely in the chefs' 'atelier'. The restaurant enjoys an indulgent winter garden terrace 'Atelier Terrace' for social celebrations and lovers of alfresco dining, as well as a private chef's table for those seeking dining exclusivity and a showcase cellar with 150 local and international wines. The lobby lounge 'Atelier Lounge' is a specially designed place to meet, eat and drink, offering Mediterranean-inspired Turkish dishes, along with breathtaking Bosphorus views. The spacious 'Club Lounge', reserved for 'Club Level' guests, provides complimentary culinary presentations throughout the day and a comfortable space to unwind with colleagues, friends or family, with a dedicated Concierge to attend to guests' every need. The views are extraordinary, of the Bosphorus and the timeless city of Istanbul. Two Smart Fortwo cars are also exclusively at the disposal of 'Club Level' guests offering a uniquely stylish way for urban explorers to enjoy the city or for corporate guests to get to their next appointment. The Ritz-Carlton Spa offers eight treatment rooms, a unique 17-metre indoor pool and authentic Turkish Hammam, spread over an area of 1,500 sqm. It also features a unique 'Couples Hammam Suite' which enables its guests to share an authentic memory of Turkey. The hotel also boasts the first 'Open Air Spa' terrace in the city with three contemporary Jacuzzis, a stylish sleek sunbathing terrace, two massage rooms and a pool. More than 2,403 square meters of meeting and conference space, highlighted by a magnificent Bosphorus view, are available for memorable events. Superb catering and entertainment services, high-speed Internet access in all meeting rooms and public areas, plus state-of-the-art audio-visual services and technicians all combine for our guest requirements. The Ritz-Carlton, Istanbul was recognized 'Best Luxury Hotel Turkey, 2014' by Business Destinations Travel Awards and 'Central Eastern Europe's Best Employer of The Year 2013' by Aon Hewitt as well as 'Best International Business Hotel' 2009 and was recently recognized as one of the 'Best International Overseas Business Hotels' 2015 by Condé Nast Traveller Readers' Award. ... more   less 
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Also Known As:
The Ritz-Carlton Istanbul Hotel Istanbul
Istanbul Ritz Carlton
Ritz Istanbul
Ritz-Carlton Istanbul

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