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The Ritz-Carlton, Istanbul
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Reviews (1,416)
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All reviewsclub levelsoccer stadiumtaksim squarepartial viewdolmabahce palacefour seasonsoutdoor poolbosphorus viewlobby barluxurious hotelconcierge serviceturkeysteam roomturkish delightrooms are largefantastic hotelbuffet breakfast
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Reviewed 30 January 2012

Booking my week long holiday in Istanbul in 2009 required some deliberation bcs of the number of choices Istanbul offers in terms of good hotels in the expensive yet affordable category. I was a bit apprehensive about the location of the hotel after reading some Trip Advisor reviews and these proved to be accurate. The only major negative point about this hotel I found was the steep hill its located on..though the downhill walk to Dolmabache Palace and the Bosphorous was great, it was the walk uphill that would often kill and be one thing I dreaded after tiring all day excursions. My trip was in early August so Istanbul was still quite crowded and hot. In any case the city view room we had was great in terms of the decor, with the usual understated Ritz elegance one can find in other Ritz hotels worldwide. The bathrooms were nicely done up as well with a good choice of toiletries on offer. The only negative was the housekeeping often turned up very late to make up our room. Often we'd have to call them to request a room clean.
our stay included breakfast which was a great spread, with some select and high quality delicacies such as Turkish honey and figs on some days etc but the only thing that was off putting were the harassed hostesses on duty at breakfast. There were a lot of guests during our stay with many Arab families but a hotel like Ritz should have staff trained to deal with large number of guests and be at least polite and efficient, instead if whining, annoyed hostesses making it clear how they'd wish you get lost if you arrive and ask for a table. I found that a bit disconcerting. Its been now two and a half years to my trip so I dont know if the hotel has changed its staff or how they handle the breakfast wave now but this is something i found to be a negative point.
The great thing about Ritz was their spa and Turkish hamam treatment. IT was simply superb and i remember it to date. I opted for a private hamam and it was done by a sweet, oldish Turkish lady who was great at scrubbing, lathering and washing away every impurity..only to leave me with a glowing face and great sense of well being. Literally, i didnt need a facial after that..
The Turkish delights on the reception counter were also yummy and the best i ever tasted. Loved the lobby and the food.
during checkout i did encounter a small problem but the reception staff quickly rectified it after i pointed out to them. They had mistakenly put some body's drinks on our room and added to our bill. Apparently the other guest had scrawled his room number in a way that they made this mistake. But it did leave me wondering why they didn't check his signature and name before adding it to ours. Internet in the lobby was complimentary as well. Overall I liked the hotel very much but then i liked the Ritz decor and ambience so i guess that's why i was partial and that;s why i chose to ignore the harassed atmosphere at breakfast. It was annoying to see these squealing hostesses on the verge of rudeness with other guests, especialy Middle eastern families. That is not acceptable.
if visiting Istanbul again which i plan to do in April i would choose the Four Seasons near the Blue Mosque or even the Ciragan Kempinski at the Bosphorous where i went for Sunday Brunch. Hope Ritz has improved its staff's training and capability to deal with large number of guests.

Room Tip: Unless you mind the walk uphill from the tram station and Dolmabache or you dont mind spending on cabs, choose Ritz, a classy hotel but one i hope has improved its staff's handling of guests.
  • Stayed: August 2011, travelled with family
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4  Thank faryal2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2012

Well located on the hill leading up to Taksim and Nisantasi, The Ritz Carlton remains one of Istanbul's best deluxe hotels. Service is impeccable in every way, and rooms with views of the Bospherous are spectacular. Corner and front Bospherous rooms are very roomy and the suites are bigger and more comfortable than you could want.

The buffet breakfast is equal to the best with extremely responsive wait staff. The doormen are also exceptional completing a good-feeling hotel visit. There are two or three hotels in Istanbul that are its equal - but if you find a good rate and the location is right for you - try it. We have stayed many times - and it remains our favourite along with both Four Seasons and the Park Hyatt. All rank amongst our favourite hotel experiences anywhere.

  • Stayed: December 2011, travelled on business
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3  Thank Rod L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2012

Entering the lobby you are greeted with luxurious Ottoman charm, Turkish delights, and tea. The food is exquisite (don't miss the brunch!!), bar/lounge tasteful, and spa relaxing (make sure to get a traditional massage). What makes the hotel unparalleled is the personal service of the staff. We stayed a full week and the concierge helped us plan each day visiting Istanbul's sights and restaurants. I look forward to coming back next time I visit Istanbul.

  • Stayed: January 2012, travelled as a couple
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3  Thank Kyle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2012

We stayed at the Ritz Isranbul to combine business with a quick family getaway. First of all, if you want four star service and four star surroundings, I would recommend the Four seasons on the Bosporus or the four seasons in the old city. The ritz is located across the bridge in taksim square and the hotel itself is located on the top of a small hill overlooking a football stadium. If you would like to stroll out the door and into the aya Sofia then look elsewhere. There is a car dealership downstairs and that's about it for places to stroll to.

But the service is typical ritz plus something extra, the rooms are large and well appointed and there is an endless supply of turkish delight in the lobby. The staff were very warm and particular kind to our 2 year old son, lavishing him with snacks and toys as well as hugs and pats on the head. There is a gym and indoor swimming pool (like most indoor swimming pools with low ceilings, it appears better in photos than in reality). There is a lounge downstairs and a formal and informal restaurant upstairs.

The old city is a 15 minute drive across the bridge, but depending on traffic, this can extend to 30 min or more. There is also a tram system, but you have to make your way down the hill and cross some pedestrian unfriendly roads to get to the station which was not an option with a toddler and a stroller.

Overall, the ritz is a great hotel but given the superior locations of other similarly nice and pricey hotels, I would give it a pass next time to try out one of the 2 four seasons. It is a great location for conferences, which seems to be its mainstay.

  • Stayed: April 2011, travelled with family
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3  Thank Parkinsummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2012

From the moment of arriving into the lobby, we were greeted with snacks and hot drinks prior to checking-in. This was the start of an unparalleled service that lasted for the duration of our stay.

The conference facilities were great, the food was delicious and varied and the rooms were very well equipped with bath & shower and one of the most comfortable beds I have slept in.

The spa and gym were also to a high standard and the attentiveness of all members of staff was second to none.

I would happily stay here again.

  • Stayed: January 2012, travelled on business
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3  Thank Teeps18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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