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“Incredible Service”

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The Ritz-Carlton, Istanbul
Ranked #65 of 1,148 Hotels in Istanbul
Certificate of Excellence
St. Thomas
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Incredible Service”
Reviewed 27 July 2014

We loved our stay at this hotel. From the moment we walked in the door until our departure, we were extremely well taken care of. Great location in the new part of town, which we prefer to the touristy madness of the old city.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,302 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (292)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
western Massachusetts
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 July 2014

Spent three nights at this hotel in early July, unsure what to expect since some reviewers have complained of location. As a single woman traveler I was very comfortable, not only because of the hotel's very welcoming staff but also because this hotel is right by the campus of the Technical University, with women students walking about freely. It is an easy walk to Taksim Square and Istaklal and also down to the shore, where you can easily get a tram to the old city. So not far away but as you walk N from Taksim, you escape from the hustle and bustle -- I loved the location.

My room was very comfortable -- terrifically comfortable bed, beautiful bathroom, very clean. Spa is outstanding, with beautiful mosaic pool available all day. Staff welcoming in every department. Delicious breakfast buffet, and I also loved the lounge, with free internet access.

I hope to visit Istanbul again and I will certainly stay in the Ritz-Carlton.

Room Tip: Bosphorus view very nice, but even the park view rooms are attractive and peaceful.
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  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Amymone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Max Z, General Manager at The Ritz-Carlton, Istanbul, responded to this review, 27 July 2014
Dear Amymone,

Thank you for your comments.

I greatly appreciate when I read your experiences about our hotel and Istanbul.

Warm Regards,

Max Zanardi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Odessa
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 July 2014 via mobile


I only stayed for one night but was very pleased with the experience and would hope to visit again with more time available...." Very relaxing. Excellent view from the room. Consistent high standard compared with previous stays with the Marriott chain. Fantastic Service in all areas. All the staff were amazing, no exception!,.. especially want to highlight – Necati, Mert, Furcan.

Stayed July 2014
Helpful?
Thank Nat999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Max Z, General Manager at The Ritz-Carlton, Istanbul, responded to this review, 27 July 2014
Dear Nat 999,

Thank you for your kind feedback and I will absolutely share your comments with Necati, Mert and Furkan.

We look forward to hosting you in your next trip to Istanbul,

Warm Regards,

Max Zanardi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merrick, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 July 2014

We stayed 2 nights at the Ritz Carlton, Istanbul in July 2014 after getting off a 2 week cruise. We arrived at the hotel after being caught in a terrible rain storm. We arrived early around 11:00am even though check in wasn't until 3:00 pm. We were greeted by very friendly staff would could not seem to do enough for us. They found us a room ad we checked in early. They even offered us coffee and to sit and make ourselves comfortable until they did a last minute inspection on the room. The room was very nice and had a view of the pool area and a slight view of the Bosphorus. The hotel was centrally located and near most attractions although we did have to take cabs all around. The pool space on the 2nd floor was beautiful with nice views and club spa atmosphere. The restaurant in the hotel was good. All in all a very pleasant stay. The only glitch was that our key card for the elevator never seemed to work and we always needed someone to help us. Which of course was not really a problem they were happy to assist us and even rode with us up in the elevator. Great staff and great hotel.

Room Tip: I always like a high floor for the views.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank LCIC123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Max Z, General Manager at The Ritz-Carlton, Istanbul, responded to this review, 27 July 2014
Dear LCIC 123,

Thank you for your kind comments and appreciation of our staff members. After receiving your review, we took care of key card procedures.

Warm Regards,

Max Zanardi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California, United States
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 July 2014

Let me say I attended a meeting in June with my travel company. This hotel did everything they could to make us feel welcome. rooms very nice and comfortable! food was great! club level is definitely a plus! I am in the travel industry and i would definitely send clients here.

One thing i would say is they are building a colisseum next door and so the view was not so great!

but over all this was great stay. it is not right in the hustle and bustle of the city which i liked!

  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 July 2014

My wife and I had just finished a wonderful cruise and had decided to complete our holiday with two days in Istanbul.
While this would not be my favourite city we cannot recommend this hotel highly enough.
We have stayed on club floors in most well known hotel chains from Australia, North America,Europe and Asia and this was in our opinion the best.
We had never stayed in a Ritz Carlton before and were pleasantly surprised by the service.
We were greeted on arrival and were taken at once to the club level where the check in was completed in a matter of minutes and we were shown to our most beautiful and spacious room.
We had read about some noise during the construction of an arena next door and had decided on a park view room which was very quiet and on the same level as the club lounge.
The staff at the hotel were amazing and everything had a personal touch.
The club lounge was excellent where food and beverages (including alcohol) were available throughout the day.
I will certainly choose Ritz carlton again.

Room Tip: High park rooms are quiet. We were on the 12th floor.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Robert Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Max Z, General Manager at The Ritz-Carlton, Istanbul, responded to this review, 25 July 2014
Dear Robert Y,

It is a great pleasure to read your feedback. We are happy that you enjoyed your stay at the Club Lounge and are very much looking forward to your next visit.

Best wishes,

Max Zanardi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level 6 Contributor
317 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 18 July 2014

Very secure hotel sitting on a hill overlooking the Bosphorus Strait. We were immediately welcomed upon our arrival. The hotel has security at the entrance of the hotel, as well as at the front door into the hotel. Our check-in was quick, thankfully, as we had just had a long travel day. Our room had a great view of the bridge over the Bosphorus Strait connecting European side of Istanbul (new town) to the Asian side of Istanbul. Concierge was great and booked us an incredible, private guide for an 8 hour tour of the old town. The buffet at the lobby restaurant was good and plentiful

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DayDreamer13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Max Z, General Manager at The Ritz-Carlton, Istanbul, responded to this review, 21 July 2014
Dear Day Dreamer13,

I would like to thank you for your kind comments and I will let my Concierge Team know that you had appreciated about the tour guide.

Warm Regards,

Max Zanardi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Istanbul

Property: The Ritz-Carlton, Istanbul
Address: Suzer Plaza, Askerocagi Caddesi, No:6 | Elmadag/Sisli, Istanbul 34367, Turkey
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Istanbul
#23 Spa Hotel in Istanbul
#34 Romantic Hotel in Istanbul
#48 Luxury Hotel in Istanbul
#55 Family Hotel in Istanbul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton, Istanbul 5*
Number of rooms: 243
Official Description (provided by the hotel):
The Ritz-Carlton, Istanbul is an authentic luxury hotel offering breathtaking Bosphorus views for its high-end business and leisure guests, continuously providing genuine care and unique service delivered by its empowered Ladies and Gentlemen. Guests enjoy their stay in one of the 243 guest rooms, ranging from 38-sqm park view rooms to 64-sqm suites with panoramas of the Bosphorus or the city of Istanbul, offering a wide array of amenities as well as complimentary Wi-Fi. Located in the heart of the city overlooking the Bosphorus, The Ritz-Carlton, Istanbul is just 15 minutes from the famous historical old town attractions of Sultanahmet, Topkapi Palace, Blue Mosque and Grand Bazaar. The vibrant nightlife districts of Beyoğlu and Karaköy as well as the famous Galata Tower are a 25-minute stroll from the hotel. Istanbul's sophisticated shopping neighborhood of Nişantaşi is located within walking distance from the hotel, while the luxurious shopping centers of Zorlu Center and İstinye Park can be reached in less than 30 minutes. Guests at 'Bleu Lounge' can enjoy Bosphorus views alongside Mediterranean inspired snacks and innovative signature lab-cocktails in imaginative laboratory glasses. As the night continues, vibrant live musicians start their performance, performing the latest hits and raising the tempo to suit guests' mood and the night's feeling. With sunshine warming the city of Istanbul, the venue's retractable glass roof slides back, opening up 'Bleu Lounge' to delicious cool air. At The Ritz-Carlton, Istanbul, the passionate pursuit of simple delicious food has been elevated to a fine art form at the hotel's new restaurant, 'Atelier Real Food'. Guests are welcomed by glittering views of the Bosphorus while the open kitchen entices with its French Rotisserie. Here, all dishes use fresh local seasonal ingredients and culinary excellence is celebrated by delicious 'farm-to-table' flavors created uniquely in the chefs' 'atelier'. The restaurant enjoys an indulgent winter garden terrace 'Atelier Terrace' for social celebrations and lovers of alfresco dining, as well as a private chef's table for those seeking dining exclusivity and a showcase cellar with 150 local and international wines. The lobby lounge 'Atelier Lounge' is a specially designed place to meet, eat and drink, offering Mediterranean-inspired Turkish dishes, along with breathtaking Bosphorus views. The spacious 'Club Lounge', reserved for 'Club Level' guests, provides complimentary culinary presentations throughout the day and a comfortable space to unwind with colleagues, friends or family, with a dedicated Concierge to attend to guests' every need. The views are extraordinary, of the Bosphorus and the timeless city of Istanbul. Two Smart Fortwo cars are also exclusively at the disposal of 'Club Level' guests offering a uniquely stylish way for urban explorers to enjoy the city or for corporate guests to get to their next appointment. The Ritz-Carlton Spa offers eight treatment rooms, a unique 17-metre indoor pool and authentic Turkish Hammam, spread over an area of 1,500 sqm. It also features a unique 'Couples Hammam Suite' which enables its guests to share an authentic memory of Turkey. The hotel also boasts the first 'Open Air Spa' terrace in the city with three contemporary Jacuzzis, a stylish sleek sunbathing terrace, two massage rooms and a pool. More than 2,403 square meters of meeting and conference space, highlighted by a magnificent Bosphorus view, are available for memorable events. Superb catering and entertainment services, high-speed Internet access in all meeting rooms and public areas, plus state-of-the-art audio-visual services and technicians all combine for our guest requirements. The Ritz-Carlton, Istanbul was recognized 'Best Luxury Hotel Turkey, 2014' by Business Destinations Travel Awards and 'Central Eastern Europe's Best Employer of The Year 2013' by Aon Hewitt as well as 'Best International Business Hotel' 2009 and was recently recognized as one of the 'Best International Overseas Business Hotels' 2015 by Condé Nast Traveller Readers' Award. ... more   less 
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Also Known As:
The Ritz-Carlton Istanbul Hotel Istanbul
Istanbul Ritz Carlton
Ritz Istanbul
Ritz-Carlton Istanbul

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