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“excellent service for special occasion”

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The Ritz-Carlton, Istanbul
Ranked #55 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed 30 July 2014

were celebrating special birthday and anniversary. at check in upgraded to club and front bosphorous view. room had 2 cakes waiting with wine and rose petals which my wife loved. club level service was great. my wife had forgotten to get spices at spice market and they made up some spices for her. we went down to lounge which just opened and manager said we were first guest and offered a campari to my wife. he found out it was a special occasion and said he wanted to do something----we said they already did. however, when we got back to the room chocolates were waiting. we had stayed at neoiron which is no. 1 hotel in istanbul couple days before. ritz has better service by far although location for sights neoiron is better. breakfast buffet superb as well as all food in club. had nice chat with general mgr. we always try to stay at ritz because of service. outdoor spa overlooking bosphorous very nice. would go back.

Room Tip: bosphorous rooms well worth it.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank LBPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Max Z, General Manager at The Ritz-Carlton, Istanbul, responded to this reviewResponded 4 August 2014

Dear LBPhoenix,

İt is great to hear that we made you and your wife happy and was a pleasure speaking with you.

We hope to welcome you back very soon!

Warm Regards,

Max Zanardi
General Manager

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521 - 527 of 1,377 reviews

Reviewed 28 July 2014

I should have known when my travel agent advised "that is not a hotel we typically recommend in Istanbul". Nice touches such as piano player in the lobby more than offset by: 1) airport style security (must go through metal detector and baggage X-ray to enter hotel -- no other luxury hotel in Istanbul does this), 2) inconvenient location far from sights or neighborhood restaurants, 3) awkward service (ordered grilled vegetable panini from English language menu at pool bar, it arrived with no vegetables, just cheese, quite a fiasco getting fixed, then got billed for two Caesar salads instead of one veggie panini) 4) breakfast area has nice view of Bosporus but very crowded (line for omelette station wound around our table, which made for a rather odd breakfast setting). Have stayed at numerous Ritz Carltons. Never one quite like this. Cannot recommend.

Stayed: July 2014, travelled as a couple
5  Thank ralph099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Max Z, General Manager at The Ritz-Carlton, Istanbul, responded to this reviewResponded 1 August 2014

Dear Ralph099,

Thank you very much for your valuable feedback. I am glad to hear that you enjoyed our piano player during breakfast.
Regarding the security measures, I understand they may not be fun, please rest assured that they are only in place for the safety and well-being of our guests like you, for all of us.
Sincere apologies if we did not understand your order at the Open Air Spa. You are totally right, we should have done a better job, and we will learn from this.
A last note: the breakfast location will change from the 2nd week of August, with a brand new restaurant as well, I hope I will have the chance to treat you there if you will ever give us another chance.

Mr. Ralph099, again many thanks for your comments, travel safe!

Sincerely,

Max Zanardi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

We loved our stay at this hotel. From the moment we walked in the door until our departure, we were extremely well taken care of. Great location in the new part of town, which we prefer to the touristy madness of the old city.

  • Stayed: May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

Spent three nights at this hotel in early July, unsure what to expect since some reviewers have complained of location. As a single woman traveler I was very comfortable, not only because of the hotel's very welcoming staff but also because this hotel is right by the campus of the Technical University, with women students walking about freely. It is an easy walk to Taksim Square and Istaklal and also down to the shore, where you can easily get a tram to the old city. So not far away but as you walk N from Taksim, you escape from the hustle and bustle -- I loved the location.

My room was very comfortable -- terrifically comfortable bed, beautiful bathroom, very clean. Spa is outstanding, with beautiful mosaic pool available all day. Staff welcoming in every department. Delicious breakfast buffet, and I also loved the lounge, with free internet access.

I hope to visit Istanbul again and I will certainly stay in the Ritz-Carlton.

Room Tip: Bosphorus view very nice, but even the park view rooms are attractive and peaceful.
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  • Stayed: July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Amymone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Max Z, General Manager at The Ritz-Carlton, Istanbul, responded to this reviewResponded 27 July 2014

Dear Amymone,

Thank you for your comments.

I greatly appreciate when I read your experiences about our hotel and Istanbul.

Warm Regards,

Max Zanardi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014 via mobile


I only stayed for one night but was very pleased with the experience and would hope to visit again with more time available...." Very relaxing. Excellent view from the room. Consistent high standard compared with previous stays with the Marriott chain. Fantastic Service in all areas. All the staff were amazing, no exception!,.. especially want to highlight – Necati, Mert, Furcan.

Stayed: July 2014
Thank Nat999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Max Z, General Manager at The Ritz-Carlton, Istanbul, responded to this reviewResponded 27 July 2014

Dear Nat 999,

Thank you for your kind feedback and I will absolutely share your comments with Necati, Mert and Furkan.

We look forward to hosting you in your next trip to Istanbul,

Warm Regards,

Max Zanardi
General Manager

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Reviewed 24 July 2014

We stayed 2 nights at the Ritz Carlton, Istanbul in July 2014 after getting off a 2 week cruise. We arrived at the hotel after being caught in a terrible rain storm. We arrived early around 11:00am even though check in wasn't until 3:00 pm. We were greeted by very friendly staff would could not seem to do enough for us. They found us a room ad we checked in early. They even offered us coffee and to sit and make ourselves comfortable until they did a last minute inspection on the room. The room was very nice and had a view of the pool area and a slight view of the Bosphorus. The hotel was centrally located and near most attractions although we did have to take cabs all around. The pool space on the 2nd floor was beautiful with nice views and club spa atmosphere. The restaurant in the hotel was good. All in all a very pleasant stay. The only glitch was that our key card for the elevator never seemed to work and we always needed someone to help us. Which of course was not really a problem they were happy to assist us and even rode with us up in the elevator. Great staff and great hotel.

Room Tip: I always like a high floor for the views.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank LCIC123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Max Z, General Manager at The Ritz-Carlton, Istanbul, responded to this reviewResponded 27 July 2014

Dear LCIC 123,

Thank you for your kind comments and appreciation of our staff members. After receiving your review, we took care of key card procedures.

Warm Regards,

Max Zanardi
General Manager

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Reviewed 23 July 2014

Let me say I attended a meeting in June with my travel company. This hotel did everything they could to make us feel welcome. rooms very nice and comfortable! food was great! club level is definitely a plus! I am in the travel industry and i would definitely send clients here.

One thing i would say is they are building a colisseum next door and so the view was not so great!

but over all this was great stay. it is not right in the hustle and bustle of the city which i liked!

  • Stayed: June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Istanbul

Address: Suzer Plaza, Askerocagi Caddesi, No:6 | Elmadag/Sisli, Istanbul 34367, Turkey
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Istanbul
#22 Spa Hotel in Istanbul
#33 Romantic Hotel in Istanbul
#40 Luxury Hotel in Istanbul
#54 Family Hotel in Istanbul
Price Range: £125 - £425 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Istanbul 5*
Number of rooms: 243
Official Description (provided by the hotel):
The Ritz-Carlton, Istanbul is an authentic luxury hotel in Istanbul, Turkey offering breathtaking Bosphorus views for its high-end business and leisure guests, continuously providing genuine care and unique service delivered by its empowered Ladies and Gentlemen. Guests enjoy their stay in one of the 243 guest rooms, ranging from 38-sqm park view rooms to 64-sqm suites with panoramas of the Bosphorus or the city of Istanbul, offering a wide array of amenities as well as complimentary Wi-Fi. Located in the heart of the city overlooking the Bosphorus, The Ritz-Carlton, Istanbul is just 15 minutes from the famous historical old town attractions of Sultanahmet, Topkapi Palace, Blue Mosque and Grand Bazaar. ... more   less 
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Also Known As:
The Ritz-Carlton Istanbul Hotel Istanbul
Istanbul Ritz Carlton
Ritz Istanbul
Ritz-Carlton Istanbul

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