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Wyndham Istanbul Old City Hotel
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Reviews (929)
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All reviewsold citygrand bazaarbreakfast buffettram and metroexcellent locationreception staffnice roomsteam roomguest relationsbeautiful hotelcentral locationturkeystandard roomspecial thanksenjoyed my stayhagia sophiablue mosque
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530 - 535 of 929 reviews
Reviewed 1 August 2014

We visited Istanbul from 17th to 20th July 2014, and chose to stay at Wyndham Old City. Were pleasantly surprised to get a complimentary room upgrade. The Hotel staff were vry helpful to resolve all our queries. The Hotel is beautifully designed integrating 4 Separate blocks, by a lobby. The Lobby restaurant is Good. The location of being at Laleli is a good attraction, since you are near to the attractions and marketplace. If we visit Istanbul again, shall definitely stay again at Wyndham old city.

Room Tip: Corner rooms have good view
  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Subodhbaroda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-GR_WyndhamOldCity, General Manager at Wyndham Istanbul Old City Hotel, responded to this reviewResponded 6 January 2015

Dear Guest,

Thank you very much for sharing your feedback regarding your recent stay at Wyndham Istanbul Old City.

There is no such a nice feeling that hearing you had a notable experience with us, as well as we could do our best for giving a satisfied service during your stay with us. Your comments increased our motivation positively and we are confident of providing much better facilities and services for our valued guest so it has been.

We look forward to welcome you soon again!

Best Regards,

Murat Köni
General Manager
Wyndham Istanbul Old City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014 via mobile

I highly don't recommend to take the forth floor. It's like changing attic into a room. It's not comfortable. Ceiling is low and window is not wide. Looking into a triangle shape.

Moreover, NO ELEVATOR. And the stairs is spiral.

A big no no for forth floor.

Otherwise all good

Stayed: July 2014
4  Thank Kelvin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-GR_WyndhamOldCity, General Manager at Wyndham Istanbul Old City Hotel, responded to this reviewResponded 16 January 2015

Dear Kelvin T,

Thank you for taking your time to review our hotel on Tripadvisor.

It is most unfortunate to hear we could not meet your expectations during your stay with us. Your feedback have already shared with the team. Apologies for any expectation that we may have failed to fulfill. Related to the structure of the building, we have different size/catagories of rooms including penthouse rooms unique to this property. We do hope that you would give us a chance to welcome you back and provide a room which matches with your preferences.

Best Regards,

Murat Köni
General Manager
Wyndham Istanbul Old City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

The staff were all very welcoming !!!Friendly staff at the front desk checking in and out.in addition there was comlimentary fruit set up in the room.I was upgraded to a deluxe room even though i had booked a standard room.We ate dinner at the hotel restaurant and it was excellent..

Stayed: July 2014
2  Thank nature2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sevda K, Guest Relations Manager at Wyndham Istanbul Old City Hotel, responded to this reviewResponded 31 July 2014

Dear Nature2006,

Many thanks for your recent stay with us and taking the time to share your kind reviews on TripAdvisor.

We are pleased to hear you have liked and enjoyed your overall stay with us.

We look forward to welcoming you back again to our hotel soon.

Best regards,

Sevda Kılıç
Guest Relations Executive
Wyndham Istanbul Old City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

The lobby of this hotel was truly stunning with enormous ceilings and a light and airy atmosphere.
We stayed here as part of our Voyages Jules Verne holiday and the location is excellent as it's within walking distance of the Grand Bazaar and the Blue Mosque.
The rooms were fine and clean.
Although very pleased with this hotel, the breakfast service let it down. The choices were good, trying to get coffee or green tea from the waiting staff was difficult and we had to ask 3 times one morning! We discovered that if you ask the chef you can have eggs but this wasn't advertised or obvious!
Despite this, I would still recommend that hotel and the VJV "From Istanbul to Ephesus" holiday.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Elizabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sevda K, Guest Relations Manager at Wyndham Istanbul Old City Hotel, responded to this reviewResponded 31 July 2014

Dear Elizabeth K,

Thank you very much for your recent stay with us and leaving such a nice feedback on TripAdvisor.

We are happy to know that we liked our property and location and you enjoyed every moment with us in Istanbul. In additon, thank you very much for your comments regarding breakfast. I assure you that we will take necessary action as soon as possible.

We do hope to welcome you back to the Wyndham Istanbul Old City again!

Best Regards,

Sevda Kılıç
Guest Relations Executive
Wyndham Istanbul Old City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

Unfortunately, I can not say much good about this hotel except for the concierge and certain staff members were helpful. This is not a 5 star hotel, 3 stars at best.

I am an American Express Platinum member and avid world traveler. Check in was chaotic. Working multiple check-ins at the same time, there was mass confusion and no focus on the current task. Initial room was on the very top of the 4th floor. They considered this the penthouse. It was so tiny and cluttered, I felt claustrophobic. The electric and AC was intermittent. I requested a room change and did get a better room on the first floor facing the street; however, be prepared to be woken for early prayer calls(3:48am). The AC stopped working in the middle of the night, the day before checkout and did not sleep very well.

Came in as a single walk-in; agreed on a nightly rate of $115 after showing the agent the $112 USD rate from Kayak. At checkout realized I was charged 115 EU($155USD). This made no sense as I had shown the internet price and my passport is USA. At this point I had given up arguing with the front desk and just wanted to leave. I will let Amex deal with the dispute.

This was a disappointment to my first experience in Istanbul and would not recommend. I wish I had read the other similar reviews on Trip Advisor. Choose a different hotel.

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
1  Thank CousinAbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-GR_WyndhamOldCity, General Manager at Wyndham Istanbul Old City Hotel, responded to this reviewResponded 16 January 2015

Dear Guest,

Thank you very much for choosing us for your visit and having the time to leave a feedback

It is most unfortunate to hear we could not meet your expectations during your stay with us. I have addressed your points with the relevant department heads to take necessary actions. Apologies for any expectation that we may have failed to fulfill.

We do hope to have a chance to welcome you back and make you remember us much better feelings.

Best Regards,

Murat Köni
General Manager
Wyndham Istanbul Old City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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