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“Great service, comes with a price”

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GLK PREMIER Acropol Suites & Spa
Ranked #56 of 1,150 Hotels in Istanbul
Certificate of Excellence
Helsinki, Finland
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great service, comes with a price”
Reviewed 17 May 2012 via mobile

Firtsly, must stress that the 4 is purely matched against the price we paid. Pay attention to ebookers, they rip off, we checked again our next trip to London and ebookers was out of line big time there, too. Kicking ourselves for choising ebookers!

This hotel has a great location, old town is a must for a short stay, since all the must sights are there - frankly, Istanbul is a big city (20 mil give and take), and you need to consider distances and travel.

The best asset f this hotel is the staff - they are great, committed and very friendly, and that is a lot. The management is doing a great job, too.

Rooms are clean and brand new. While the hotel rooms are pretty quiet, the street is very lively and busy on certain nights, so you might as well stay up late and enjoy the fun outside!

Didn't have time to experience the spa or restaurants, breakfast is pretty basic.

Stayed May 2012, travelled as a couple
Helpful?
1 Thank Esa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acropol_suites, Manager at GLK PREMIER Acropol Suites & Spa, responded to this review, 19 June 2012
Dear Guest,
We thank you for your choosing our hotel and sharing your thoughts with us,
I was delighted that you enjoyed all of the service and facilities at the hotel. I have past on your kind words to my team here and I look forward to welcoming you back to Best Western Premier Acropol Suites & Spa in the near future.

Kind regards and many thanks
Ozhan OZLU
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
Berkeley, Ca
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 April 2012

We just returned from 5 nights in Istanbul at the Best Western Acropol. We had a fabulous experience. The 5 of us arrived at 3 different times but were all met at the airport and made to feel so welcomed. The staff, starting with the Manager, Mr. Ozlu, were so warm and friendly. They couldn't do enough for us. Pinar, Ahmet and Elhan were all so very helpful but Elhan literally took the cake when he provided surprise cake and champagne (with my daughters help in arranging) for my birthday! The location is fabulous, within easy walking distance of the Topkapi Palace, Haiga Sofia and the Blue Mosque. The bathtubs with the jets in the renovated bathrooms were a real treat after a long day sightseeing and the rooms very comfortable. Breakfast was very good with a generous range of choices. Loved it and would readily go back.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acropol_suites, Manager at GLK PREMIER Acropol Suites & Spa, responded to this review, 19 June 2012
Dear Guest ,
First of all, we thank you for choosing our hotel for your holiday in Istanbul.
And thanks again for your kind review and kind words about the staff.
We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Your positive comments will help us with our continuing effort to improve the service quality for our guests. Looking forward to welcome you back to Best Western Premier Acropol Suites& Spa, Istanbul.

Best regards
Ozhan OZLU
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 April 2012

We have just returned from 8 nights in Istanbul at the Acropol. From the moment we arrived from the airport with 2 little children (3yrs and 1yr) we were made to feel at home. The staff couldn't do enough to help and there were always at least a couple of people to help us with the buggy or carry shopping up to our room for us. They were fantastic with the girls and helped to provide entertainment when patience was wearing thin at breakfast time.

We had a family room which was clean and had a sliding door between our (very large) bed and the sofa beds for the girls which meant the girls could sleep while we stayed up. Having holidayed in the US recently, it felt small but that is what you get staying in the old town so we cant really complain. The location is excellent and we spent the first 3 days in the immediate area sightseeing.

Was expecting to be woken up early with the call to prayer but didnt hear a thing and although there are restaurants all around the hotel, there was no noise from them either in the evenings.

Thank you so much for helping to make our holiday so fantastic!!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank HB393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acropol_suites, Manager at GLK PREMIER Acropol Suites & Spa, responded to this review, 10 April 2012
Dear Guest,

On behalf of myself and all the staff of the Best Western Premier Acropol Suites& Spa, I would like to thank you for having chosen us for your stay in Istanbul, as well as for taking the time to post your opinions in this website.It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations.Your positive comments will help us with our continuing effort to improve the service quality for our guests.

Looking forward to welcome you back to our hotel.

Best regards
Ozhan OZLU
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2012

We felt welcomed as soon as we stepped in Acropol Suites & Spa. Manager Mr. Ozlu upgraded us to an executive suite with a view of Blue Mosque and Haghia Sofia. Mr. Ozlu led a group of friendly and helpful staff members including receptionist Pinar and restaurant staff Elhan. The location of the hotel is convenient to walk to all sights of interest and metro stations. There are many dinning options on the street. You should not miss the Ottoman dish- roasted meat in a clay pot. After a day of touring around, having a cup of complimentary coffee by the sidewalk or by the window in the restaurant is a good way to relax.

Room Tip: Asking a room with a view of Blue Mosque/Haghia Sofia or a view of Marmara sea.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acropol_suites, Manager at GLK PREMIER Acropol Suites & Spa, responded to this review, 10 April 2012
Dear Guest,
First of all, I would like to thank you for having chosen our hotel in Istanbul, as well as for taking the time to post your opinion on Tripadvisor. It is always a pleasure to receive such positive feedback. I will share your comments with our team, who I am sure will be encouraged by your remarks. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your positive comments will help us with our continuing effort to improve the service quality.

Thank you once again and we hope you come to visit us again soon.

Ozhan OZLU
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2012

Tired from our 10 hour flight, warmly greeted and able to check into our room two hours ahead of check-in time. No request was a problem for this wonderful staff and manager. We stayed in a spacious king-bed family room which had a separate room to accomodate our teenage son. Large, beautifully renovated marble bathroom. The lovely and elegant dining room served a delicious, full breakfast every morning. Also, great spa services.
LOCATION, LOCATION-literally in the shadow of the Blue Mosque and walking distance to all the major sites. Cannot say enough nice things about the staff and the manager at this hotel. They all took a personal interest in making our stay comfortable and memorable. I know where we will be staying on our next trip to Istanbul.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maryg815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acropol_suites, Manager at GLK PREMIER Acropol Suites & Spa, responded to this review, 10 April 2012
Dear Guest,
I would like to thank you very much for having chosen the Best Western Premier Acropol Suites and for publishing such inspiring and motivating words on Tripadvisor, which will help us with our continuing effort to improve the services quality for our guests. It is a pleasure for us to know that you had a nice stay in our hotel and we hope to see you back soon in Istanbul
Looking forward to welcoming you at Best Western Premier Acropol Suites & Spa.

Best Regards
Ozhan OZLU
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
1 review
Reviewed 20 March 2012

Probably the best holiday we have had over the Christmas and New Year period 2011/2012. The hotel was extremely well positioned close by all the attractions you want to visit. The hotel was outstanding in all categories and the staff first class, friendly and extremely helpfull. This is the place you want to stay when in Istanbul.

Room Tip: We where on the 5th floor with magnificent views over the Bhosporus
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ABCD-7-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acropol_suites, Manager at GLK PREMIER Acropol Suites & Spa, responded to this review, 10 April 2012
Dear Guest ,
First of all, On behalf of myself and all the staff of Best Western Premier Acropol Suites , I would like to thank you for having chosen us for your last stay in Istanbul.
We are very happy to know that you enjoyed your stay at our hotel and that you felt so comfortable. Your positive comments will help us with our continuing effort to improve the service quality for our guests. Thank you once again and we hope you come to visit us again soon.

Best regards
Ozhan OZLU
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2012

Very nice first impression from the meet and greet at the airport to the hotel room.An old Wooden Ottoman Mansion refurbished.A nice sight for sore eyes.One of a kind.Upgraded to premier suite with 3 balconies.Nice timber flooring and heated bathroom floor.A bit on the smaller side in terms of size but during cold season,its a bonus due to efficient heating.
Wonderful and very friendly staff.
Within walking distance to all the important tourist destinations at Sultan Ahmed area.Liked the cobble stone streets as well.
Foodwise,breakfast was excellent.Grilled fish my favourite among others for dinner.A must try among others.

Overall,one of the best hotel me and the wife had ever stayed.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RidzwanShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acropol_suites, Manager at GLK PREMIER Acropol Suites & Spa, responded to this review, 10 April 2012
Dear Guest ,
First of all we thank you for choosing our hotel for your holiday in Istanbul. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Your positive comments will help us with our continuing effort to improve the service quality for our guests. Looking forward to welcome you back to Best Western Premier Acropol Suites& Spa, Istanbul.

Best regards
Ozhan OZLU
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about GLK PREMIER Acropol Suites & Spa

Property: GLK PREMIER Acropol Suites & Spa
Address: Akbiyik Cad. No: 21, Istanbul 34122, Turkey (Formerly Acropol Hotel)
Phone Number:
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#18 Spa Hotel in Istanbul
#26 Family Hotel in Istanbul
#39 Luxury Hotel in Istanbul
#58 Romantic Hotel in Istanbul
#153 Business Hotel in Istanbul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — GLK PREMIER Acropol Suites & Spa 5*
Number of rooms: 22
Official Description (provided by the hotel):
Fully renovated historical mansion, this luxury hotel comprises a total of 22 Suites spread over 5 floors and located in the centre of Sultanahmet facing the Marmara Sea, Hagia Sophia, and Blue Mosque. 24-hour reception desk, concierge,currency exchange facility, laundry services and lift. There is also an air-conditioned a la carte restaurant, conference room. Complimentary Internet access (WLAN) as well as Health Club, Fitness Center, Turkish Hamam, Steam Room, Sauna. ... more   less 
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Also Known As:
Best Western Premier Acropol Suites And Spa
Best Western Premier Acropol Hotel Istanbul
Best Western Istanbul
Istanbul Best Western

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