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Best Western Citadel Hotel
Ranked #181 of 1,175 Hotels in Istanbul
Certificate of Excellence
Reviewed 10 January 2014

I was visiting Istanbul for the Marathon. The overall impression is very good. Good view. Good breakfast. Friendly personnel. Not far from city center and major places of interest. Easy to access from the airport.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ilya_ink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

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151 - 157 of 466 reviews

Reviewed 9 January 2014

Loved this hotel, my teens loved it too, rooms a little small but clean and modern.
The higher the floor the better view of the Marmara Sea. A lovely hotel with a (free) good WiFi connection, they couldn't do enough for us, but honestly, every morning after a lovely breakfast we crossed the road and stood on the pier watching the sea.
Located only a 5 minute uphill walk away from the Blue Mosque and Topkapi Palace,

Room Tip: The higher the floor the better view of the Marmara Sea. A lovely hotel, they couldn't do enough...
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  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Xenahussain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

This hotel enhanced our visit to Turkey. Located only a 5 minute-walk away from the Blue Mosque and Topkapi Palace, it is perfectly situated on the Sea of Marmara. It has a magnificent view of the Sea of Marmara from the outside terrace--where breakfast is served daily. Breakfast was amazing and the selection of Turkish cuisine was excellent. The hotel was pristine and the staff were very friendly and helpful. They all spoke English very well. (Among the best staff members were Mesuit, Ozan, and Fikret.) The rooms were beautiful and even had a balcony in which you could walk out onto and view the sparkling Sea of Marmara. The hotel was built RIGHT INTO the ancient Byzantine wall. Amazing hotel, great breakfast, wonderful staff. Best hotel to stay in Istanbul if you want to see everything in the Old Section.

Room Tip: Rooms facing the Sea of Marmara have a better view and have a balcony!
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  • Stayed: August 2013, travelled with family
    • Value
    • Location
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2  Thank Azeem S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

I stayed at Best Western Citadel Hotel 2 times. Everything is excellent: the location very close to Sultan Ahmed mosque & Hajia Sofia, the breakfast, very clean, good WiFi connection, the view of Marmara sea, and very friendly & helpful staff.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nana4Luck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 9 April 2014

Dear Nana,

Thank you for sharing your"" fabulous time"review following your recent stay at Hotel Citadel.Its real pleasure to read that you had a great stay with us.On behalf of entire team ,we all look forward to welcoming you back to the hotel for another treasured memorable experience.

Best Regards,

Murat ALTUN
Hotel Manager

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Reviewed 18 November 2013

We have been to this hotel to have some breakfast with our Italian guests staying at this hotel.Weather was very nice and pleasant so we preferred to sit down outside terrace facing Marmara Sea.What a magnificent view we had!...Just on the Marmara Sea,our picture was full of Princess İslands and Haydarpaşa and Kadıköy.We liked very much this terrace.Breakfast buffet was very extensive and in good quality.Service staff was very kind and informative.We have gone through the hotel area,as well and liked all very much.Very good location just behind the Sultanahmet Area,easy to walk in and around the touristic attractions in the area.Good fish restaurants are nearby.Strongly recommended.

Stayed: November 2013, travelled on business
1  Thank junior1907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 9 April 2014

Dear Guest;

Thank you so much for taking time to share your valuable comments.

It is the most important thing for us to be able to provide our guests a memorable stay.

We hope to have the pleasure of welcoming you again.

Best Wishes From Citadel Family
Murat ALTUN
Hotel Manager

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Reviewed 2 November 2013

We stayed at this hotel for the third time ,we stayed 4 days before our cruise .the staff is very helpful ,outstanding service and the best breakfast .
We had a beautiful view from our hotel room and the hotel was a short walk to the old city .
We are going back in April and staying at the same hotel .
Thank you to all the staff and manager that have made our stay enjoyable

  • Stayed: October 2013, travelled as a couple
    • Value
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Thank Lebanon16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

the hotel is situated facing the the sea, beautiful views from front facing rooms and the restaurant, it is a short walk to all major attractions ,situated in the old city It is immaculately clean
although there is no lift, this is no disadvantage, as help is always available for luggage ,
the staff here are exceptional in there willingness to assist with any problems or concerns
their professionalism is outstanding
would recommend this hotel without reservation

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank patriciamcmanus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 25 October 2013

Dear Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a Best Western Hotel which is a part of the Best Western Hotels’ chain, in order to maintain our quality of service.

We appreciate your kindly comments on BEST WESTERN PLUS THE PRESIDENT HOTEL. We give importance to our guests’ comments.

We are glad that we have reached our goals providing you the service of your standards and becoming your choice in Istanbul.

We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.


Kindest Regards,


Gülseren Vatansever
General Manager
BEST WESTERN PLUS THE PRESIDENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Citadel Hotel

Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#53 Family Hotel in Istanbul
#79 Romantic Hotel in Istanbul
#139 Luxury Hotel in Istanbul
Price Range: £39 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Citadel Hotel 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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