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“The staff were very friendly & helpful”

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Best Western Citadel Hotel
Ranked #193 of 1,159 Hotels in Istanbul
Certificate of Excellence
Reviewed 26 March 2014

We stayed at the Best Western Citadel for 8 days and found it to be ideally situated for all the major tourist sites in the old part of Istanbul. We have stayed at a number of BW hotels around Europe and this is the first one that offered evening meals which was very helpful after a heavy day trekking around the cobbled streets avoiding hot chestnut sellers. The staff were a mine of useful information regarding how to get to various attractions which was just as well since the official Tourist Information offices were the worst I have ever had the misfortune to encounter.

A big bonus was that the hotel arranged complimentary pick-up from the airport (and drop off) but I'm not able to say whether this was because we were staying for 8 days and off season (March).

  • Stayed: March 2014, travelled as a couple
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1  Thank IranianSaffron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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138 - 144 of 455 reviews

Reviewed 24 March 2014

The Best Western Citadel has a great location in that it is right on the road to the airport, on the shore of the Marmara Sea, and is also just a short walk from the great sights of Sultanahmet (Blue Mosque, Hagia Sophia, etc.). We had a very pleasant third floor family suite with a great view of the Marmara, and a pleasant balcony. For a so-called "suite", there was not a lot of space but it was otherwise quite nice. Service was good at all hours, which was particularly useful for us, as we left for the airport at 4 a.m. and there was a crisply-dressed receptionist who promptly prepared our bill. Depending on what price you are able to find, there may be better values for the money in this part of Istanbul, but on the whole we were quite satisfied.

Room Tip: Request a sea view, preferably on a higher floor.
  • Stayed: February 2014, travelled with family
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1  Thank JUD-Turkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

I had a number of issues from arrival and my thoughts about the hotel also went downhill. When I arrived I was told I hadn't booked but then 10 mins later they found it. When they showed me the room it didn't have a bath. When I complained they didn't seem to believe me so checked with the booking site and then told me I had indeed booked a bath. Well sir you can have a sea view room which I hadn't originaly booked because the reviews said the road was busy and noisy on the sea side. Well the noise of the road couldn't be heard through the double glazed windows but the noise from the family next door you could hear every word and they didn't go to sleep until 11am. I am really getting fed up with the lack of noise abatement in hotels and just because the architect has to spend a bit of extra time designing it and the hotel for paying a bit extra in build costs. I'm sure this will become more and more of an issue in the future when the guests finally put their foot down and tell the hotel owners how unacceptable it is in this day and age and everyone has to work so hard to earn their money. There is also the matter that this hotel is more than 300m to the Blue Mosque and the road is cobbled and not easy to walk on, no pavements and its all up hill. If you want the tram then its at least a 1km walk and all up hill so for me this hotel is not ideally situated as it suggests and the guests don't seem to have an issue with that. I feel so strongly about having an uninterrupted sleep that thinking of launching a web site to lobby hotel owners to get with the times and start improving this aspect of their rooms. In this day and age and materials available surely its not too much to ask. Also the room were too hot and the heating could not be turned down or off, so you open the doors and windows only to be hit by the noisy traffic.

Room Tip: Keep away from the family rooms.
  • Stayed: March 2014, travelled as a couple
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1  Thank Fewzed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 9 April 2014

Dear Guest,

Thank you for taking your time to write your comments after your recent visit on Trip Advisor.

we were sorry to learn that you were disappointed with your recent stay at our hotel and would apologise for this negative experience.

We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel in the future.

I look forward to welcoming you soon and try to show you our improvement.

Sincerely,

Murat ALTUN
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

A very pleasant hotel. Lovely views across the Sea of Marmaris which is just across the (busy) road from the hotel. Less than ten minutes walk from the Blue Mosque and other old City attractions - but uphill on wobbly cobbles for those with walking problems or really quaint and authentic for those without.

No complaints about the room which was very clean. Visited in March and everywhere seemed to want to keep the heating on, including this hotel, which probably suits those not accustomed to the British spring weather.

Staff could not have been friendlier or more helpful in arranging trips, transfers etc.

Lots of cafés and restaurants within 5 minutes walk but try the Hot Meze plate (for less than a British fiver) on the terrace overlooking the sea.

Stayed: March 2014, travelled solo
1  Thank TheDaddyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

The Citadel was a pleasure to stay at, the staff were incredibly friendly and very helpful. The hotel itself was spotlessly clean and the breakfast was lovely: it had a great range.
Our room over looked the sea and we had 3 peaceful nights sleep.
It is worth asking the lovely staff to help you with directions as we got lost a few times before we asked, its quite hidden but it really is in a lovely destination.
I recommend this hotel, a lot!

  • Stayed: February 2014, travelled with family
    • Value
    • Location
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Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2014

We booked a suite overlooking the sea. The Reception is open 24 hours. The staff who mostly speak English are helpful. we had a problem with lights in our room which was sorted out in minutes.

Room although a bit small was clean and tidy. Breakfast provided plenty of choice and if you needed you could eat at the hotel.

Room Tip: The front of the hotel which overlooks the sea is by a busy road and if you are used to complete sil...
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shahid0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

I was visiting Istanbul for the Marathon. The overall impression is very good. Good view. Good breakfast. Friendly personnel. Not far from city center and major places of interest. Easy to access from the airport.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ilya_ink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Citadel Hotel

Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#69 Family Hotel in Istanbul
#81 Romantic Hotel in Istanbul
#149 Luxury Hotel in Istanbul
Price Range: £42 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Citadel Hotel 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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