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“Excellent hotel 5 stars”

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Best Western Citadel Hotel
Ranked #196 of 1,159 Hotels in Istanbul
Certificate of Excellence
Reviewed 15 April 2014

I am amazed at the excellent customer service the manager Murat Altun and his staff provide to every guest
Mr Altun wanted to make sure that I was served breakfast at 3 1/2 in the morning before the taxi picks me up and again thanked me for my business and that hotel is my home away from home
The breakfast is wonderful with an available cook to order chef
We have stayed numerous times at the Best Western Citadel and cannot say enough positive compliments and comments concerning the Best Western Citadel

  • Stayed: April 2014
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Thank Lebanon16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 24 April 2014

Dear Kadriye;

Thank you so much for sharing time to express your feelings about our hotel.

Thanks to your nice comments, our motivation is getting higher day by day.

We hope to have the chance to welcome you again.

Best Wishes From Citadel Family
Murat ALTUN
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (455)
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133 - 139 of 455 reviews

Reviewed 8 April 2014

The location to all attractions is great you can walk everywhere. Grand Bizarre, Blue Mosque, Hagia Sophia, Palace. Hotel is clean and has a very friendly and accommodating staff. Breakfast was included in the price and had a very good selection. We would definitely stay here again.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank 571debbiew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 9 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

This was a great hotel mainly because of the location. The rooms were a bit small but we managed. We got a rally nice view if the waterside. The breakfast was really good and the breakfast staff were very friendly. The front desk staff weren't always the nicest. They did offer one way complimentary ride to or from the airport. And provided us with water bottles everyday.

  • Stayed: June 2013, travelled as a couple
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2  Thank SPR8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014

The hotel is a 20 minute taxi ride from Ataturk Airpot, costing between 30 to 40 turkish lira, depending upon traffic. At the airport, you will be approached by a number of shuttle transfer companies that will charge you a fortune to use their services. A taxi is by far more convenient and much cheaper. Make sure however that the taxi you select has a meter in the car, as some don't and will try to over charge you.
I stayed in the Citadel Suite for four nights. This is the only two bedroomed suite in the hotel and well worth paying extra for. The pictures on the website do not so this room justice. The main bedroom has a large bed, a sofa sitting area and a large dining table. The bathroom was a good size and both a bath (with jacuzzie, bonus!) and separate shower. There was also a separate bedroom with a single bed which has its own separate bathroom. So, a fantastically large two-bedroomed suite with two bathrooms and very clean. This is suitable for three adults or two adults and two children.
The hotel is located right by the Marmara sea. My room has a balcony with an amazing view of the sea. There is a quite a lot of street noise at night but that is to be expected when the hotel is in such a good location. I booked the room directly via the hotle website and as I was staying for more than 3 nights, the hotel arranged a free transfer to collect me from the airport.
The hotel staff are amazing and will go above and beyond to make your stay an enjoyable one. Mesut on reception played a key part on my holiday and was very helpful. He was able to provide a lot of information about the local area and recommend things to do.
Breakfast, which is included, has a very good selection. There is an egg station, where Ali made me a delicious omlette every morning (or you can get scrambled or fried eggs). There is a good selection of breads and pastries, dried and fresh fruit, cold meats and salad. The staff are very good during breakfast time and in particular Ali was fantastic with his customer service skills.
The hotel is about a 5 to 8 minute walk to the blue mosque and other key attractions (reception will give you directions and a map). It is somewhat of a steep walk along cobbled paths/roads. However, Istanbul itself has a lot of hills and so it is nothing unusual. Those would have difficulty with walking may find Istanbul itself difficult to get around. Please also bear in mind that the hotel does not have a lift, so if you have trouble getting up stairs, ask for a ground floor room. (There is always a helping hand however to get your luggage to your room).
I would certainly recommend this hotel and for that added bit of luxury spend the extra on the citadel two bedroomed suite. The staff make this hotel great as they will make it their priority that you have a great stay (they even printed off my boarding pass for my return flight). Excellent customer service. Thank you in particular to Mesut and Ali.

Room Tip: Spend the extra for the two bedroomed citadel suite.
  • Stayed: March 2014, travelled with family
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6  Thank natural_glow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

My wife and I were in Istanbul for a long awaited vacation we chose Best Western Citadel because of its location and for being a part of an established chain. Best Western Citadel's location in Sultan Ahmet was outstanding, almost everything was within walking distance, our bedroom faced the Sea of Marmara with an amazing view. The hotel itself was clean, the rooms were smaller than the ones found in North America, but comfortable. All of the staff were excellent, courteous, respectful and yet friendly. For breakfast we had plenty of choices and we were able to choose different items each day. The front desk manager Mesut Kiraz was extremely helpful and friendly, we were very happy with his attitude towards his guests. Jameel (or maybe Jamal) in the restaurant was another outstanding person. I would willingly recommend this hotel to all my friends.

  • Stayed: March 2014, travelled as a couple
    • Value
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2  Thank Jawaid H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

We stayed at the Best Western Citadel for 8 days and found it to be ideally situated for all the major tourist sites in the old part of Istanbul. We have stayed at a number of BW hotels around Europe and this is the first one that offered evening meals which was very helpful after a heavy day trekking around the cobbled streets avoiding hot chestnut sellers. The staff were a mine of useful information regarding how to get to various attractions which was just as well since the official Tourist Information offices were the worst I have ever had the misfortune to encounter.

A big bonus was that the hotel arranged complimentary pick-up from the airport (and drop off) but I'm not able to say whether this was because we were staying for 8 days and off season (March).

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank IranianSaffron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

The Best Western Citadel has a great location in that it is right on the road to the airport, on the shore of the Marmara Sea, and is also just a short walk from the great sights of Sultanahmet (Blue Mosque, Hagia Sophia, etc.). We had a very pleasant third floor family suite with a great view of the Marmara, and a pleasant balcony. For a so-called "suite", there was not a lot of space but it was otherwise quite nice. Service was good at all hours, which was particularly useful for us, as we left for the airport at 4 a.m. and there was a crisply-dressed receptionist who promptly prepared our bill. Depending on what price you are able to find, there may be better values for the money in this part of Istanbul, but on the whole we were quite satisfied.

Room Tip: Request a sea view, preferably on a higher floor.
  • Stayed: February 2014, travelled with family
    • Value
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1  Thank JUD-Turkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 8 April 2014

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Citadel Hotel

Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#69 Family Hotel in Istanbul
#81 Romantic Hotel in Istanbul
#150 Luxury Hotel in Istanbul
Price Range: £43 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Citadel Hotel 4*
Number of rooms: 31
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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