We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Best Western Citadel Hotel
Ranked #176 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed 26 May 2014 via mobile

i stay 5 nights the AC was not working we asked to fix it but there is no replay
the location was good near to blue mosque and aya sofia
the break fast not change all the 5 days
the worker in the hotel they are friendely and the helps in for disciver the city

Stayed: May 2014, travelled with friends
1  Thank noordk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 27 May 2014

Dear Guest,
Thank you for taking the time to write a feedback after your stay in our Hotel . We are happy to read, that you enjoyed your stay in our Hotel, especially the excellent accommodation and our friendly staff.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best regards
Gülseren Vatansever
General Manager
BEST WESTERN PLUS THE PRESIDENT

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (463)
Traveller rating
Traveller type
Time of year
Language

130 - 136 of 463 reviews

Reviewed 8 May 2014

having picked this hotel having never been to Istanbul,it was a gamble that paid off.looking across the marmaris sea,with all the historic sightsand attractions,topkapi palace,grand baazar,blue mosque to name but a few,all within walking distance,it was perfect.The hotel was very well presented,clean bright and well decorated rooms.The breakfast was fresh and hot with something to suit anyone,including freshly made omelette before your eyes.having dined in the hotel restaurant two nights,i would recommend it,the food was lovely,service even better,and one night we were treated to a free dolphin show in the marmara sea in front of the hotel.The staff couldn't have been more helpful and courteous,a real pleasure to stay here,to be recommended,i would hope to go back soon

Room Tip: the suites are larger,and a sea view is nice
See more room tips
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank james n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 14 May 2014

Dear James,
Thank you for taking time to share your nice comments.

Our guests' happiness is the most important thing for us.

Also, it is the thing that makes us happy too.

It was a pleasure to meet you and we hope to see you again!

Best Wishes From Citadel Family
Murat ALTUN
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

We stayed 4 nights and found the location superb.Just a short walk to the Blue Mosque and Hagia Sophia.
Many restaurants near by also.Staff very helpful breakfast amazing fabulous choice.Restaurant food for evening meal also excellent value.Would definitely stay here again.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mike k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 5 May 2014

Dear Mike,

Thank you for sharing your"" fabulous time"review following your recent stay at Hotel Citadel.Its real pleasure to read that you had a great stay with us.On behalf of entire team ,we all look forward to welcoming you back to the hotel for another treasured memorable experience.

Best Regards,

Murat ALTUN
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Very helpful staff specially Mr. Niyazi Ok was extremely helpful and friendly. The hotel is close to all the important places like Topkapi Palace, Blue Moaque and Aisophia. We had sea view room which was great and another good thing about the hotel is a good breakfast with friendly service.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roomana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 24 April 2014

Dear Guest;
Thank you for taking time to share your nice comments.

Our guests' happiness is the most important thing for us.

Also, it is the thing that makes us happy too.

It was a pleasure to meet you and we hope to see you again!

Best Wishes From Citadel Family
Murat ALTUN
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

In April 2014, we spent 5 nights here. It faces the Sea of Marmara and behind is a short walk uphill (10 minutes) to the Blue Mosque, Hagia Sophia and Topkapi Palace plus the Grand Bazaar. There are many restaurants in the nieighborhood within easy walking distance too. It was so convenient we found we could walk nearly everywhere we wanted to go. Breakfast is a very good buffet with a wide choice so it was easy to fill up and skip lunch. The room was small but had everything we needed and was clean with a good bed. Best of all was the hotel receptionist, Mesut, who spoke fluent English and was always ready and willing to help with directions, bookings, and recommendations. He is very patient, well organized and treats his guests like friends. We would definitely stay here again. The price of drinks in their bar was much higher than elsewhere so they might want to re-think this bit.

Room Tip: The back side was quiet.
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Fan_0f_Italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 23 April 2014

Dear Guest;

Thank you so much for sharing time to express your feelings about our hotel.

Thanks to your nice comments, our motivation is getting higher day by day.

We hope to have the chance to welcome you again.

Best Wishes From Citadel Family
Murat ALTUN
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

Great location on the waterfront just below the Hagia Sofia and the Blue Mosque. Lots of nearby restaurants. Easy to get around the city. Staff friendly and attentive. Good breakfast to set you up for the day. We had a sea view room. Well worth the small premium. You really get the Istanbul experience.

Room Tip: Pay the extra for the sea view. We were upgraded to a junior suite with a wonderful view and a sunny...
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IanB53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 21 April 2014

Dear Ian,

Thank you for sharing your"" fabulous time"review following your recent stay at Hotel Citadel.Its real pleasure to read that you had a great stay with us.On behalf of entire team ,we all look forward to welcoming you back to the hotel for another treasured memorable experience.

Best Regards,

Murat ALTUN
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014 via mobile

The hotel is very well located to key places to visit such as Topkapi Palace, Blue Mosque, Aisophia, Cistern Mosque. Accommodations are adequate with a very nice view to the Marmara Sea. Complete breakfast included in the price.
The staff is extremely helpful, always available to assist you in your requests. During the visit we needed a wheelchair, and the hotel put one at our disposal.
Definitely recommend you to stay at Citadel on your visit to Instambul.

Stayed: April 2014
Thank pmecp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 18 April 2014

Dear Guest;
Thank you for taking time to share your nice comments.

Our guests' happiness is the most important thing for us.

Also, it is the thing that makes us happy too.

It was a pleasure to meet you and we hope to see you again!

Best Wishes From Citadel Family
Murat ALTUN
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Istanbul hotels
Sultanahmet
Armada Istanbul Old City Hotel
Armada Istanbul Old City Hotel
#101 of 1,163 in Istanbul
1,430 reviews
Sultanahmet
Kalyon Hotel Istanbul
Kalyon Hotel Istanbul
#297 of 1,163 in Istanbul
505 reviews
Sultanahmet
Best Western Antea Palace Hotel & Spa
Show Prices
Show Prices
Show Prices
Sultanahmet
Best Western Empire Palace
Best Western Empire Palace
#48 of 1,163 in Istanbul
1,552 reviews
Sultanahmet
Hotel Arcadia Blue
Hotel Arcadia Blue
#93 of 1,163 in Istanbul
912 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Citadel Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Citadel Hotel

Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#69 Family Hotel in Istanbul
#81 Romantic Hotel in Istanbul
#136 Luxury Hotel in Istanbul
Price Range: £40 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Citadel Hotel 4*
Number of rooms: 31
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, HotelQuickly, Cancelon and 5viajes2012 S.L. so you can book your Best Western Citadel Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Istanbul
Istanbul Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing