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“Almost perfect, but I had some problem.”

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Best Western Citadel Hotel
Ranked #178 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed 11 August 2014

I want to recommend this hotel to the travelers who want to stay comfortable room with the sea view.
Actually, almost of the service and room conditions are perfect.
Breakfast was good, view is perfect (I stayed on 3rd floor - top of this building).
But, I had a problem for the payment.
I booked this hotel through booking.com.
When I confirm the payment, this hotel chared double.
Anyway, this problem will be solved soon, not yet.
All the travelers should check the card payment detail just after reservation.

Room Tip: The sea-view room can be recommended!
See more room tips
  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Neo_Byungho_YU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 14 August 2014

Dear Guest

Thank you for writting your ideas and experiences regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
About your problem, it is already solved.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kindest Regards,

Aytekin Güç
General Manager
BEST WESTERN CITADEL HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (463)
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115 - 121 of 463 reviews

Reviewed 4 August 2014

Across from the beautiful Sea of Marmara at the southern opening to the Strait of Bosphorus, this hotel is a charming place with clean, fresh, and up-to-date rooms. The patio of the hotel, nestled into the old city wall, overlooks the sparkling water and serves as outdoor seating for the restaurant and cafe--could it get more romantic? Next time I take the spouse! I was happy to sit for hours with a glass of wine, just watching the ships. The staff is friendly and helpful, the breakfast bountiful to the point of almost excess! If I had to say anything less than superlative, the rooms were compact. Walk out the back door and up the hill, and you are plumb in the middle of the old town with Hagia Sophia, the Blue Mosque, the palace-museum, the Grand Bazaar ... all these top tourist attractions and more a colorful walk away through neighborhoods filled with interesting shops and eateries. (A word to the wise, though: away from the serene security of the hotel, western women unaccompanied by men are subject to verbal taunts and even worse in crowded public areas such as the tram.)

  • Stayed: June 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank I8-0-H-ZL7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 5 August 2014

Dear Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a Best Western Hotel which is a part of the Best Western Hotels’ chain, in order to maintain our quality of service.

We appreciate your kindly comments on BEST WESTERN PLUS THE PRESIDENT HOTEL. We give importance to our guests’ comments.

We are glad that we have reached our goals providing you the service of your standards and becoming your choice in Istanbul.

We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.


Kindest Regards,


Aytekin Güç
General Manager
BEST WESTERN CITADEL HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

We stayed here 1 night, pre-cruise. Our room was on the first floor with a balcony - what a lovely view. When we arrived, we walked out front at the Marmara Sea while waiting for the rest of our party. We had dinner on the patio that night and breakfast the following morning. We did have a 1/2 day tour the day of the cruise to get a taste of Istanbul. The hotel happily held our luggage. We loved the location of the hotel, food was reasonable and good, and the staff was very helpful. The taxi to the cruise port was reasonable and close. Great stay!!!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank dawn p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 2 August 2014

Dear Guest,
On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”.
We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations.

Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday .
We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.

Kindest Regards,
Aytekin Guç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

I stead here with my teenage daughter for a week in July 2014.
The staff were extremely courteous and helpful.
The breakfast was excellent and plentiful.
The situation was fantastic for exploring.
I would definitely go back here again and recommend it to friends and family

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Lisaj67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 27 July 2014

Dear Guest,
On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”.
We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations.

Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday .
We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.

Kindest Regards,
Aytekin Guç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

We stayed at this nice hotel for one week in July 2014! I would highly recommended this hotel for mature couples and families.
I liked:
- Marmara sea view both from the room and the balcony (not all rooms have balcony though)
- Location: Around ten minutes walking to the sultanahmet area.
- Comfort and cleanliness of the room
- Helpful and nice staff
- Good breakfast
- Free shuttle from the airport.
- Environmental friendly policies
There are very few things to improve:
- Air conditioning was a bit noisy. In most of the days it was central (which I don't like it)
- Add Hair conditioner to bathroom amenities
The most important problem was the road in front of hotel. There were a heavy traffic because of Ramadan festives. I am not sure hotel can do anything about it. Maybe it is good if they try to find a way to reduce the noise from the road.

Room Tip: Some rooms has balcony which are nice.
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kamyar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 25 July 2014

Dear Guest,
On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”.
We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations.

Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday .
We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.

Kindest Regards,
Aytekin Guç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

I stayed recently (July 2014) at this wonderful hotel! Highly recommended once you decide to travel to Istanbul-- the hotel is facing Marmara Sea. A great, helpful and amazing staff! The breakfast is great. Location is helpful, only 10 minutes walking to sultanahmet area where you can take the metro to all locations.

Room Tip: Floor 1, facing Marmara Sea. Best location ever!
See more room tips
  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank Nora A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 22 July 2014

Dear Guest,
On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”.
We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations.

Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday .
We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.

Kindest Regards,
Aytekin Guç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

We were part of a group staying pre cruise. The location is super for walking to everything and the view is wonderful. We ate at the buffet breakfast which had everything and the outside patio and enjoyed both locations. We were on the 3rd floor and there appeared to be a shortage of help so we had to carry our luggage up the stairs. Lucky for us, we always pack extremely light so it wasn't an issue. One person in our group did have a problem.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Service
Thank MarianneB1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 17 July 2014

Dear Guest,
On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”.
We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations.

Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday .
We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.

Kindest Regards,
Aytekin Guç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Citadel Hotel

Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#69 Family Hotel in Istanbul
#81 Romantic Hotel in Istanbul
#138 Luxury Hotel in Istanbul
Price Range: £39 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Citadel Hotel 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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