We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Location and wonderful staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Citadel Hotel
Ranked #182 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed 21 August 2014

The hotel is just off Sultanahmet area where all the histrorical sights are. We were 3 girls travelling to Istanbul for the first time and the staff was extremely helpful, they booked all our tours and went out of their way to make us feel comfortable. Breakfast was healthy and great. Room was on the small side but I would stay there again just for the great staff. Thank you again!

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Roshni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 26 August 2014

Dear Guest,
On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”.
We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations.

Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday .
We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.

Kindest Regards,
Aytekin Guç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (464)
Traveller rating
Traveller type
Time of year
Language

111 - 117 of 464 reviews

Reviewed 20 August 2014

Sea view lovely. Staff excellent and English speaking. Helpful for a middle of the night small pharmacy trip. Surprisingly very quiet considering its closeness to some of the smaller shops and blue mosque. Excellent food for picky eaters. Good prices for dinner and drinks. Not one negative thing I can say on our three night stay. I do know for sure I will book this hotel many times. Love the location view and staff. Can't believe this quality is affordable!

Room Tip: No bad rooms. No need to book sweets. Rooms are all u need. Queen beds take up most of the room. W...
See more room tips
  • Stayed: August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank beachlady32927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 26 August 2014

Dear Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a Best Western Hotel which is a part of the Best Western Hotels’ chain, in order to maintain our quality of service.

We appreciate your kindly comments on BEST WESTERN CITADEL HOTEL. We give importance to our guests’ comments.

We are glad that we have reached our goals providing you the service of your standards and becoming your choice in Istanbul.

We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.


Kindest Regards,


Aytekin Güç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

First stayed two nights in a very small room overlooking the street with a view of the Blue Mosque. Came back a few days later to stay three days with a view of the Marmara Sea in a slightly larger room. The breakfast every day was phenomenal with fresh fruits and veggies, numerous cheeses, large variety of breads, four kinds of olives, three cereals plus oatmeal, three honeys, juice, coffee, tea and more! Dining room looked out at the sea. One wall of the ding room was from the ancient Romans city wall. The staff were always cheerful and helpful. Ate at the hotel restaurant a couple of times, good food, good value, good service. I plan to stay there on my next trip to Istanbul. After three nights stay, the hotel shuttle to the airport was free and very convenient. Every staff member was kind and helpful.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SAHFarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 20 August 2014

Dear Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a Best Western Hotel which is a part of the Best Western Hotels’ chain, in order to maintain our quality of service.

We appreciate your kindly comments on BEST WESTERN CITADEL HOTEL. We give importance to our guests’ comments.

We are glad that we have reached our goals providing you the service of your standards and becoming your choice in Istanbul.

We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.


Kindest Regards,


Aytekin Güç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

The hotel is fantastic with sea view and very near from sultan ahmet
They care about the guests and breakfast was fantastic, we enjoyed the stay there.
Infront of the hotel there is a sea cruise between asia and europe

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
Thank Ahmed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 20 August 2014

Dear Guest,
On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”.
We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations.

Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday .
We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.

Kindest Regards,
Aytekin Guç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

I want to recommend this hotel to the travelers who want to stay comfortable room with the sea view.
Actually, almost of the service and room conditions are perfect.
Breakfast was good, view is perfect (I stayed on 3rd floor - top of this building).
But, I had a problem for the payment.
I booked this hotel through booking.com.
When I confirm the payment, this hotel chared double.
Anyway, this problem will be solved soon, not yet.
All the travelers should check the card payment detail just after reservation.

Room Tip: The sea-view room can be recommended!
See more room tips
  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Neo_Byungho_YU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 14 August 2014

Dear Guest

Thank you for writting your ideas and experiences regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
About your problem, it is already solved.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kindest Regards,

Aytekin Güç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Across from the beautiful Sea of Marmara at the southern opening to the Strait of Bosphorus, this hotel is a charming place with clean, fresh, and up-to-date rooms. The patio of the hotel, nestled into the old city wall, overlooks the sparkling water and serves as outdoor seating for the restaurant and cafe--could it get more romantic? Next time I take the spouse! I was happy to sit for hours with a glass of wine, just watching the ships. The staff is friendly and helpful, the breakfast bountiful to the point of almost excess! If I had to say anything less than superlative, the rooms were compact. Walk out the back door and up the hill, and you are plumb in the middle of the old town with Hagia Sophia, the Blue Mosque, the palace-museum, the Grand Bazaar ... all these top tourist attractions and more a colorful walk away through neighborhoods filled with interesting shops and eateries. (A word to the wise, though: away from the serene security of the hotel, western women unaccompanied by men are subject to verbal taunts and even worse in crowded public areas such as the tram.)

  • Stayed: June 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank I8-0-H-ZL7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 5 August 2014

Dear Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a Best Western Hotel which is a part of the Best Western Hotels’ chain, in order to maintain our quality of service.

We appreciate your kindly comments on BEST WESTERN PLUS THE PRESIDENT HOTEL. We give importance to our guests’ comments.

We are glad that we have reached our goals providing you the service of your standards and becoming your choice in Istanbul.

We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.


Kindest Regards,


Aytekin Güç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

We stayed here 1 night, pre-cruise. Our room was on the first floor with a balcony - what a lovely view. When we arrived, we walked out front at the Marmara Sea while waiting for the rest of our party. We had dinner on the patio that night and breakfast the following morning. We did have a 1/2 day tour the day of the cruise to get a taste of Istanbul. The hotel happily held our luggage. We loved the location of the hotel, food was reasonable and good, and the staff was very helpful. The taxi to the cruise port was reasonable and close. Great stay!!!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank dawn p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded 2 August 2014

Dear Guest,
On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”.
We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations.

Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday .
We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul.

Kindest Regards,
Aytekin Guç
General Manager
BEST WESTERN CITADEL HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Istanbul hotels
Sultanahmet
Armada Istanbul Old City Hotel
Armada Istanbul Old City Hotel
#100 of 1,163 in Istanbul
1,436 reviews
Sultanahmet
Best Western Antea Palace Hotel & Spa
Sultanahmet
Best Western Empire Palace
Best Western Empire Palace
#49 of 1,163 in Istanbul
1,557 reviews
Show Prices
Show Prices
Show Prices
Sultanahmet
Hotel Arcadia Blue
Hotel Arcadia Blue
#93 of 1,163 in Istanbul
923 reviews
Sultanahmet
Kalyon Hotel Istanbul
Kalyon Hotel Istanbul
#305 of 1,163 in Istanbul
507 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Citadel Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Citadel Hotel

Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#54 Family Hotel in Istanbul
#81 Romantic Hotel in Istanbul
#141 Luxury Hotel in Istanbul
Price Range: £41 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Citadel Hotel 4*
Number of rooms: 31
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, getaroom.com, HotelsClick, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Best Western Citadel Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Istanbul
Istanbul Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing