After reading the positive reviews of this place online, I decided to stay at this hotel for the first several days I was in Istanbul. My stay was extremely disappointing and the hotel was not good. I will not say it was horrible, but it was depressing, to say the least. My room was so unpleasant, I did not want to return to my room until bedtime. The location is good, which is about the only positive thing I can say about it. I do not like to write negative comments about a place, but since I relied on Trip Advisor for recommendations, I think it is important to convey all opinions. I should also say, that I stayed in wonderful places, and this hotel was the only disappointment. First, my room was small, dingy, and had no ventilation whatsoever. It was extremely warm outside and inside, and the air conditioning system was apparently broken (first explanation). When I complained the next day, I was advised that the air conditioner was not broken, but instead, it was turned off automatically in October, and the only ventilation available was heat (second explanation). When I continued to complain (my room was sweltering), I was told that a technician was called to repair the air conditioner, but he did not work on Saturdays (third explanation). Needless to say, no one ever repaired the air conditioner and I never received an apology. On the third day, someone brought a fan into the room (by this time, I was looking to move). As for the shower, it was so small that I could not move once inside. It would be impossible for a man to fit inside the shower. There were virtually no amenities. The bed was uncomfortable and the bedding was awful - the sheets did not look clean, and the pillows were terrible foam. When I requested alternative pillows, they brought me one pillow. When I requested additional pillows, the woman on duty said "you only asked for one". The service was completely not at the level it should be. The breakfast was the worst I had at any of the hotels in Turkey - the toaster was broken, so we could not toast the bread (which was sitting out and was stale). The meat looked like a poor quality American hot dog. The internet access was also not working the entire time I stayed there. The place is really tired, and needs renovation. While the location is good, I must also add that because I had no air in my room, I had to leave the window open. The street noise was terrible until extremely late hours (2 am). The only positive thing I can say, is that some of the hotel staff were very nice and pleasant. I would never stay there again.
- Official Description (provided by the hotel):
- Reconstructed as a 19th century Ottoman Mansion, Dersaadet Hotel Istanbul is a distinctive small hotel located in the center of old Istanbul. ... more less
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- Also Known As:
- Istanbul Dersaadet Hotel