We have previously stayed at this hotel on a number of occasions but our experience over the last month has dramatically changed our opinion of it. We stayed for 2 nights prior to flying to Japan and 3 nights on our return. Our first room was basic but the second was dire- we couldn't even walk round the bed and had an internal door linking us to the adjacent room! The sound proofing was none existent! We complained bitterly to reception making the point that we had both previously used and recommended the hotel to other customers. We were told that the hotel was full ( we had booked last April) but we could be moved the next night which did happen.
The rooms are in severe need of modernisation and a thorough clean. The breakfasts were not up to the previous standard and certainly the behaviour and manners of some of the staff left a lot to be desired. One elderly gentleman in particular who has been there for years was extremely rude and shouted at my husband when he asked for a spoon at breakfast time.
Quite frankly the hotel is resting on its laurels and needs a shake up. The only advantage to this hotel is its location.
- Official Description (provided by the hotel):
- he Celal Sultan Hotel is surrounded by the most important historical monuments of Istanbul amongst which the Blue Mosque, Aya Sofia, Hippodromme Grand Bazaar, Topkapı Palaceand underground cistern are situated with in a five minutes walk.All rooms have IDD phones, minibar self control air-conditioning system, private bathroom, hairdryer, LCD Digital TV, tea&coffee maker, digital safety box, free wireless internet access, double glazing windows and some rooms with balcony. ... more less
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- Also Known As:
- Celal Sultan Istanbul
- Hotel Celal Sultan