I stayed at the Taksim Gonen in Isatnbul from 28/9 to 6/10 2012. The holiday did not start well after they failed to collect me from the airport as planned. I sent several e mails & had to phone twice to get confirmation of my free transport & they still didnt turn up. When I did get there at 4am the front desk were not particularly welcoming & I was left to go up to the 9th floor & find my own way to my room. The room was adequate but the welcome bowl of fruit was also missing. The hotel was occupied by 40% Turkish & 50% German & nobody spoke all week unless I said good morning first ! They advertise a roof top pool but what the fail to say is that you are made to feel in the way if Turkish Tourists (or staff) arrive there to sunbathe & you are in there spot, you are made to feel very unwelcome & are spoken about in Turkish !
Maids start banging about from 7am & the German guests regularly woke me slamming doors & talking & at the top of their voices in the corridors late at night & early morning.
They also fail to say that they do not open the roof top bar during the day unless they feel like it & then the staff spend their time on mobile phones & ignore the fact that you may want a drink.
I was glad to leave at the end of the week & at least the transport did arrive to collect me to take me back to the airport. The breakfast buffet was of a good standard with lots of variety - a positive among the many negaatives. The hotel did call me on my mobile to offer to refund the 80 YTL that it cost me to get there by bus but several e mails later no refund has been given.
If you are going on a business conference for a day this place would suit but for an enjoyable holiday experience -avoid ! E Bookers have proimised to assist in getting my refund but I am not holding my breath !
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- Also Known As:
- Taksim Gonen Istanbul
- Hotel Taksim Gonen