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“Don't look anywhere else!” 5 of 5 bubbles
Review of Orient Express Hotel

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Orient Express Hotel
Ranked #66 of 1,121 Hotels in Istanbul
Certificate of Excellence
France
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Don't look anywhere else!”
5 of 5 bubbles Reviewed 14 March 2013

i rarely take the time to review hotels, but I feel I have to write about the Orient Express. i spent hours on the net looking for a good hotel in Istanbul, reasonably priced, well situated and with a swimming pool (husband requirement :-) ). I stumbled upon the OE and booked straightaway, and I haven't been disappointed. Not only is it a great place with classy decoration, nice clean bedrooms but we also received outstanding customer service. The staff make you feel like a Sultan ! loretta in particular deserves all my praise, helping me with purchasing shoes from a Turkish brand from abroad and keeping them almost a month until I arrived. I have rarely experienced such exceptionnal customer service. Everybody is here to help and make you enjoy your stay. The swimming pool was warm (contrary to other reviews I read)
and really nice, and the breakfast buffet was first class.
They offer the airport transfer for 3 night stay. Honestly if your budget is around 70€ per night, look no further! I will not let any of my friends and family going to Istanbul stay anywhere else.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lilou30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boyaci, Owner at Orient Express Hotel, responded to this review, 3 July 2013
Dearest Guest,
I really appreciate to share your review.
We are delighted to know how much you and your family enjoyed your stay and the hotel facilities.
All the staff sends you warmest regards, we all hope to have the honour to host you soon again
Best wishes from Orient Express Family
Faruk Boyacı
Owner of the Orient Express
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,742 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (219)
Date | Rating
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England
Level Contributor
110 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 23 February 2013

The hotel had smallish but clean rooms. The staff were very friendly and helpful. Breakfast buffet was good. The swimming pool was pretty cold, refreshing in the summer I imagine but a bit too cold in the winter. We still went in most days anyway! They need a sauna as well, then it would be a real selling point. The best thing is the location, right near the tourist sights and next to the tram line. Also the Imbat restaurant on the roof is very good.

Room Tip: Rooms on the back may be quieter as the tram line runs right past, but it didn't bother us at al...
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  • Stayed February 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wateladze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boyaci, Owner at Orient Express Hotel, responded to this review, 12 March 2013
Dearest Guest
Thank you very much for the time to review our hotel.
I am happy to know you had a nice stay and enjoyed the location, cleanliness and the breakfast.
Regarding the swimming pool unfortunately there is nothing we can do for the water temperature,
which should be between 25-30° regarding Turkish law for public hygiene number 1593 and Turkish Law for Customer protection number 4077.
The temperature of our swimming pool water is 29°, (measured everyday) in case we increase it more than 30° than a penalty would be applied to the hotel.
Thank you also for your suggestions, which we will without doubt consider and discuss.
Hope to have the pleasure to host you soon.
Best wishes from Orient Express Family
Faruk Boyacı
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
belgium
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 19 February 2013

It was the 4'e thimes in this hotel and the quality is stille the same,the entrence in the hotel when you arrive,the staff,the rooms,verry clean,upstairs the imbat restaurant verryyyy nice,in totale you can not miss to go to this hotel when you visit Istanbul,i was 2 thimes in a other hotel in Istanbul ent it was belong not so good,its not what i go the first thimes to a hotel,i go 4 thimes a year in Turkeye ent not to cheap hotels!!! rixos bodrum,ali bey resort,amarabeach resort,(now alva donna beach resort ent confort.......so thanks for the peopel who works in the orient express hotel for this 4 wonderfulle days ent whe comming next year defently back greethings off my fammely

  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank wimpyBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boyaci, Owner at Orient Express Hotel, responded to this review, 12 March 2013
Dearest Guest
Thank you very much for the time to review our hotel.
We are really happy to keep making your stays memorable.
It's thrilling for us the fact that you consider our hotel the best hotel.
We wish to see you soon again
Best wishes from Orient Express Family
Faruk Boyacı
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 February 2013

This is one hotel that should not be missed. The Hotel is located in Sultanahmet area, near quite a lot of tourist attractions. There are lots of local tour operators in the vicinity - should you decide to utilize their service. The hotel is also near the tram station making it convenient to get around. There are lots of eateries, bars & small shops all around the hotel. Cant help mentioning that there is an Indian restaurant located nearby ( right next to the Basilica Cistern, about 5 mnts walk from the Hotel ). Rooms were adequately sized, neat and clean. Breakfast was excellent - but could have done better with a little more variety thrown in. Staff was very helpful and used to go out of the way to make sure that we don't miss any of the tourist hot spots. They were always ready to help and offer advice whenever we approached them. The hotel has an indoor swimming pool ( located in the basement ) - but there is no kids area available. Enjoyed our stay at the hotel and would recommend the place to all.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Arunkrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boyaci, Owner at Orient Express Hotel, responded to this review, 12 March 2013
Dearest Guest
Thank you very much for the time to review our hotel.
We are thrilled to know that you had a really pleasant stay.
Best wishes from Orient Express Family
Faruk Boyacı
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 16 February 2013

We stayed for 3 nights. The staff are all very nice, friendly and helpfull. When we arrived they provided us with a map of the area and pointed out all the places to visit with some good tips and prices of the venues.
Loretta helped us printing out our boarding passes.
The beds are fine, the rooms are very nice and clean.
We were with 3 people and it was nice they spontaneously provided us with two rooms on the 6th floor next to each other.
We especially loved the Imbat rooftop restaurant. It has a beautifull view on the City and the Bosporus. The food was wonderfull and the service impeccable.

It was a experience which I can suggest to everyone.

  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Rudy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boyaci, Owner at Orient Express Hotel, responded to this review, 12 March 2013
Dearest Guest
Thank you very much for the time to review our hotel.
We are delighted to know how much you and your family enjoyed your stay and the hotel facilities.
All the staff sends you warmest regards, we all hope to have the honour to host you soon again
Best wishes from Orient Express Family
Faruk Boyacı
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uttoxeter, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 14 February 2013

Lovely hotel which was recommended to us. Perfect location for our stay as we could easily walk to anywhere we wanted to visit (and we visited all the main attractions) or take the tram from just round the corner. Can find no fault at all, everything was just as good as can be. Quiet room, 4th floor, comfy bed, super shower, mini bar, kettle and hot drinks, TV (BBC world news available), hair dryer, free wifi throughout hotel etc etc. Turkish Delight also provided. !
Reception staff very friendly and helpful. Ate in hotel restaurant one evening, delightful food and a lovely view. Breakfast included in very reasonable room rate was also excellent.
Bonus in the form of a small, really rather nicely private swimming pool in the basement.
Will stay here again when we come back to Istanbul without a doubt.

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank JoyofBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boyaci, Owner at Orient Express Hotel, responded to this review, 12 March 2013
Dearest Guest
Thank you very much for the time to review our hotel.
We are very happy to know how much you enjoyed your stay and the hotel facilities.
We hope to have the honour to host you soon again
Best wishes from Orient Express Family
Faruk Boyacı
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orient Express Hotel

Property: Orient Express Hotel
Address: Hudavendigar Caddesi no 24, Sirkeci, Fatih,, Istanbul 34120, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#32 Family Hotel in Istanbul
#40 Romantic Hotel in Istanbul
#77 Business Hotel in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:3 star — Orient Express Hotel 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Orient Express Istanbul
Hotel Orient Express
Orient Express Hotel Istanbul

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