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“Great location in historic Istanbul”

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Orient Express Hotel
Ranked #58 of 1,159 Hotels in Istanbul
Certificate of Excellence
Reviewed 23 November 2009

Spotlessly clean; great restaurant; decent breakfast. Location was great: walk to Topkapi, Blue Mosque, Agia Sofia, Bridge and Bazaar (and we don't do serious walking, but this was fine). Yes: rooms are small, but not sure why anyone would expect a large room in an old building in the city centre at this price! They're perfectly adequate for sleeping and baggage storage, but somewhat restricted when it comes to cat swinging.

Free limo pickup from airport (conditions apply) is great, and particualrly so if you've just had to sweat your way through the immigration sheep dip!

Staff are very helpful, bt not intrusive.

Nice pool; really nice after a day out.

  • Stayed: August 2009, travelled with family
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1  Thank Middle_aged_bloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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764 - 770 of 1,763 reviews

Reviewed 19 November 2009

Ideally located, really helpful staff, excellent brakfast with turkish specialties (not just the usual bland continental type), nice indoor pool. Quiet. Top Class rooftop restaurant. What more could one wish for?

  • Stayed: November 2009, travelled with family
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1  Thank SvenDenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2009

This hotel is in a great location! We had airport pick-up since we were staying >3 nights (nice to have it included for free) and they were prompt and friendly. We had some issues the night we arrived that required calling our bank in the US and the staff were very friendly and helpful with this which made it less traumatic. The breakfast includes an amazing array of food--very tasty! It is perfectly situated for walking to all the major sights...though we did take advantage of getting an akbil (worth it for easy and convenient access to the metro; saves having to scramble for change each time).

  • Stayed: October 2009, travelled as a couple
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1  Thank sumone8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2009

Good localization, clean room, nice restaurant and the best staff.

  • Stayed: May 2009, travelled as a couple
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Thank GisaFreitag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2009

For what is a 3 star hotel it is very good. As long as you remember it is 3 stars you will have no complaints. The bedrooms are on the smaller side with not a lot of storage space. The service is 1st class and would not be out of place in a 5 star hotel, friendly, accurate, informative without being in your face. The hotel was spotlessly clean. the location is good, with all the major tourist sites very walkable. For a city centre hotel on a tram route it was surprisinlgy quiet. The range of the breakfast buffet was very good. The only niggle is the breakfast room is on the small side if everyone turns up at the same time and it was a very warm room. Remembering it is a 3 star hotel, it was fine.
I can only repeat again how good the staff were.

  • Stayed: October 2009, travelled as a couple
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Thank chrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2009

The Orient Express Hotel Istanbul raises the bar for other hotels wishing to match quality customer service. The top quality service stated when we were unable to obtain a cab because the Turkey Cab drivers were all after the higher fairs for customers disembarking the cruise headed to the airport. So we contacted the hotel and they arrange for a cab to pick us up and provided the number. Well a cab with a very similar number stopped by and confirmed he was sent by Orient Express. Turns out he wasn't and request $58 US in lieu of the $10-$15 for the little over a mile trip. We call Orient Express and they ask us to get the Bellboy when we arrived. The cab driver must have learned what was up and proceeded to drop us off at the corner. I went to get the bellboy as the wife guarded the bags and held off payment. The bell boy argued and took the cabs number. We still ended up paying 30 Lira. But this was much better than $58 US. They were going to file a complaint but since we were only going to be in town one night it would do no good since we would not be available once the police contacted them for our statement. None the less this service was greatly appreciated.

We had booked a single room for 3 people and they offered us two rooms because of all of our luggage and I believe to compensate us for our unpleasant start in their country. It turns out the majority of the people we met during our visit were very friendly, so don’t let a crooked cab driver give you a bad impression of Turkey.

The rooms were small but by European standard above average and the room and entire facility were very clean and well maintained. We did not have time to try the pool, restaurant, fitness center, or the complimentary breakfast. But all of the facilities and other amenities that we utilized were trouble free.

In summary it’s a well located hotel that is clean and well maintained and the entire staff provides top quality customer service. The Orient Express Hotel Istanbul is highly recommended by my wife, father-in-law, and myself.

  • Stayed: November 2009, travelled with family
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Thank roneiges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2009

It would be difficult to come across a more friendly genuine staff than the staff at the Orient Express. Nothing is too much trouble for them and everybody is made to feel special. This is a lovely little hotel in a great location and while the rooms are a little on the small side, there is so much to do and see around Istanbul you spend very little time in your room.

  • Stayed: November 2009, travelled with friends
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Thank tryanythingatall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Orient Express Hotel

Address: Hudavendigar Caddesi no 24, Sirkeci, Fatih,, Istanbul 34120, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#31 Family Hotel in Istanbul
#39 Romantic Hotel in Istanbul
#50 Best Value Hotel in Istanbul
#76 Business Hotel in Istanbul
Price Range: £32 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Orient Express Hotel 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Orient Express Istanbul
Hotel Orient Express
Orient Express Hotel Istanbul

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