We stayed at this hotel for 5 nights in April 2014.
Starting with the good points it is ideally located for sightseeing the major 'must see' sights of Istanbul and for accessing the trams. However there are probably 40 or 50 hotels within in half a mile of this hotel equally well located so choosing this one for that reason alone is not a critical decision.
Our room on the 4th floor offered a distant sea view. It was a reasonable size and was furnished with dark wooden furniture typical of Turkey. It was clean; though the carpet appeared a bit tired. The bed was comfortable. The linen was fresh and clean. The shower room, which was of a good size provided regular hot water and a supply of toiletries was provided.
There was a safety deposit box which unfortunately was situated at floor level and was not easy to access, but it worked well and served its purpose. The lift between floors though small also worked well.
The top floor of the building is terraced and serves as a restaurant. It offers panoramic views of the roof tops, sea and Blue Mosque which is illuminated at night. The floor below contains the breakfast area.
This is not a hotel where staff appear to take a genuine interest in their guests. You are unlikely to get a 'hullo' or 'good morning' in any language. Based on our stay it is unlikely the staff will smile at you even once or ask ask if you have had a good day. So it it very very impersonal.
A feature of the hotel is the absence of female staff 'front of house' or to putt another way reception and the dinning room are staffed by what appears to be grumpy men who appear unhappy in the work place. In fact the reception area is so poorly designed they can literally hide themselves away and the only way you will be able to make eye contact with them is to approach the reception desk and peer over the top. Even then you will probably be kept waiting before someone says something to you.
Evidence of this hotel being staffed by careless people includes waiters brushing crumbs off the table cloth in a manner which makes these crumbs spill onto their guests. It is careless when you inform the dining room staff that they have run out of tea bags and no one goes and looks for more tea bags. It is careless when you ask where and how to get a tram and you are told go up that road. You are not told how to purchase a coin which is needed to get on to the tram.
Istanbul and Turkey prides itself on being hospitable. Sadly not in this hotel. This lack of respect for guests is not the Turkish way.
Breakfast is buffet style and you serve yourself. There is a range of food to suit most nationalities. I would have liked to have seen fresh orange juice available and more fruit. You can order a cooked breakfast but you must pay a premium for this. An omelette will cost 10tl (about £3-50) A fried egg will cost the same. According to an advert in the hotel this is the same cost of a sauna. You can have fresh fruit typically apples or oranges put out in a fruit bowl. There is a tip box left out with the lid open. it should seem that no one put any money in this box during our staff.
We were not told what was in the immediate vicinity. Tucked away there was a mosaic museum and a craft market within 5 minutes of the hotel and the hotel directions to the Blue Mosque unnecessarily took us the long way past the shops when there was a shortcuts done the lanes. Would I stay here again? No I would not as I am sure better service can be obtained in other hotels nearby.
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- Also Known As:
- Mina Hotel Istanbul