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“1000 % recommendable place”

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Mercure Istanbul City Bosphorus Hotel
Ranked #464 of 1,134 Hotels in Istanbul
Bucharest, Romania
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“1000 % recommendable place”
Reviewed 17 June 2012

We reached the placed pushed by the discomfort we found in another 5* hotel in Istanbul.
From the very entrance in the hotel we were nicely impressed by the parking services of the door boys - extremely polite and kind. The reception staff was enormously kind, we asked for a certain view for the room, they asked for all the details we needed and finally gave us the perfect room: great view, deliciously nice sheets, extremely comfortable bed, delightful bathroom. What else could we ask for? You must know that this hotel is a sky-scraper and windows DO NOT open. This was a bit frustrating for me who prefer to inhale some fresh air at midnight from my room's window. But: even if you are staying in a smoker room (although I only smoked one cigarette in there), I can assure you that the ventilation is so good, that no smell can be sensed.
The cleaning services are also great: bed sheets are changed every day and any request for additional products is satisfied. No personal object is moved from its place in the room, as if nobody touched anything in there.
The hotel restaurant (where we had only breakfast) looks a bit futuristic as compared to the main reception lobby, which looks like old palaces style, but the food and drinks in breakfast were extremely generous and diversified.
I also wish to recommend the hotel's bar, somewhere on the upper floors, where you can fall in love with Istanbul just looking at the view in front of your eyes.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rothma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review, 5 August 2015
Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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243 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Tehran, Iran
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 June 2012

i and my husband stayed in The Plaza hotel for 5 nights and i recommend this hotel to people who look for peace and comfort , the only problem was internet disconnection .

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shirin1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review, 5 August 2015
Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Egypt
Level Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 May 2012

No smiles at all. Extremely unfriendly male receptionists. Forget the famous Turkish cuisine as you will be served ordinary European dishes.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kemsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review, 5 August 2015
Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Istanbul hotels

Ankara, Turkey
Level Contributor
109 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 26 May 2012

I don't think to stay this hotel again. First, there is nothing special at the hotel. Second, the room is ok, but the breakfast and the service was poor.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gonmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review, 5 August 2015
Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Varna, Bulgaria
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 May 2012

Nice location in the business part. Large enough and clean rooms, helpful stuff. The only negative thing to me was the fact that the windows of my room had no option of opening. The Internet access was not very good all the time.

Room Tip: Recommend rooms at the higher floors with view of the Bosphorous.
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana_Sv_Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review, 5 August 2015
Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
113 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 3 May 2012

the hotel is good, the location of the hotel is also good, with metro station nearby at a walking distance of 5 minutes, the rooms are spacious and clean, nice view of the bridge and marmara sea from the rooms, the bathroom is neat and tidy, the gym is good is good, the food quality is good, but some sort of bad smell in the floor lobby maybe because of old carpets on the floor, staffs are well behaved and always at your help.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manishberiwala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review, 5 August 2015
Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 April 2012

After reading the reviews here, I was thinking not to stay in this hotel. But then I stayed there for 6 nights with my wife.

The hotel was very clean. The reception desk was very fast. All the staff in the hotel was very very friendly.

The room's quality was good. It was very clean, we didn't have any problem at all in the room.

The quality of service is fantastic. The only problem is with the opening hours of Fitness Center. Although it's explicitly stated that the opening time of Fitness Center is at 7am, it's opened at 8am.

The view is very nice, that you can see the Bosphorus (Our room was at 13th floor).

Room Tip: Stay at higher floors, so that you can benefit from the excellent view.
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Serkan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review, 5 August 2015
Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Istanbul City Bosphorus Hotel

Property: Mercure Istanbul City Bosphorus Hotel
Address: Barbaros Bulvari No 165 - Balmumcu Besiktas, Istanbul, Turkey (Formerly The Plaza Hotel Istanbul)
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#159 Spa Hotel in Istanbul
#191 Business Hotel in Istanbul
#306 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:5 star — Mercure Istanbul City Bosphorus Hotel 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Istanbul Plaza Hotel

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