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“Nice rooms in a messy surrounding”

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Mercure Istanbul City Bosphorus Hotel
Ranked #421 of 1,159 Hotels in Istanbul
Reviewed 30 June 2012

Nice, clean, large guestrooms and a wonderful rooftop bar with stunning view over the Bosphorus - all this could be a fairy tale. But the location is messy with its unfinishing traffic jam.
Too bad for this hotel. If you are here, try the corner suites. I did. And choose a room at a highest possible floor.

Room Tip: Corner suites are great, high level rooms, if you wish quiter rooms you'dbetter choose a room wi...
  • Stayed: June 2012, travelled on business
    • Value
    • Location
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Thank InnSi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (251)
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98 - 104 of 251 reviews

Reviewed 22 June 2012

I recently stayed at this hotel for a business trip.
The wifi is free in all areas of the hotel. However, there are some pretty draconian restrictions to what you can use it for - several websites are blocked.
I'm not referring to "undesirable" websites. Downloading apps from the apple app store is not allowed, as well as no access to some social networking sites
It's frustrating that the hotel feels the need to place restrictions on their guests. It almost feels like "parental control." I urge them to drop these restrictions ASAP. Trust your guests!
If you're coming to Istanbul and want to use the Internet for anything more than sending a few work emails, then I wouldn't stay here.

  • Stayed: June 2012
    • Value
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Thank Thelondonthing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2012

Pretty standard business hotel, nothing special. Bedrooms and bathrooms in need of an update but clean. Public areas ok, top floor bar, great views but no atmosphere, could be exceptional with some effort to improve. 10 out of 10 for free WiFi, but unreliable connection whilst I was staying.

In a very busy business neighbourhood with local restaurants nearby. Two shopping malls about 30 mins (dodge the traffic) walk from the hotel.

  • Stayed: June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank OleDunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2012

We reached the placed pushed by the discomfort we found in another 5* hotel in Istanbul.
From the very entrance in the hotel we were nicely impressed by the parking services of the door boys - extremely polite and kind. The reception staff was enormously kind, we asked for a certain view for the room, they asked for all the details we needed and finally gave us the perfect room: great view, deliciously nice sheets, extremely comfortable bed, delightful bathroom. What else could we ask for? You must know that this hotel is a sky-scraper and windows DO NOT open. This was a bit frustrating for me who prefer to inhale some fresh air at midnight from my room's window. But: even if you are staying in a smoker room (although I only smoked one cigarette in there), I can assure you that the ventilation is so good, that no smell can be sensed.
The cleaning services are also great: bed sheets are changed every day and any request for additional products is satisfied. No personal object is moved from its place in the room, as if nobody touched anything in there.
The hotel restaurant (where we had only breakfast) looks a bit futuristic as compared to the main reception lobby, which looks like old palaces style, but the food and drinks in breakfast were extremely generous and diversified.
I also wish to recommend the hotel's bar, somewhere on the upper floors, where you can fall in love with Istanbul just looking at the view in front of your eyes.

  • Stayed: July 2011, travelled as a couple
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Thank Rothma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2012

i and my husband stayed in The Plaza hotel for 5 nights and i recommend this hotel to people who look for peace and comfort , the only problem was internet disconnection .

  • Stayed: May 2012, travelled as a couple
    • Value
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1  Thank Shirin1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2012

No smiles at all. Extremely unfriendly male receptionists. Forget the famous Turkish cuisine as you will be served ordinary European dishes.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kemsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2012

I don't think to stay this hotel again. First, there is nothing special at the hotel. Second, the room is ok, but the breakfast and the service was poor.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank gonmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Istanbul City Bosphorus Hotel

Address: Barbaros Bulvari No 165 - Balmumcu Besiktas, Istanbul, Turkey (Formerly The Plaza Hotel Istanbul)
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#151 Spa Hotel in Istanbul
#190 Business Hotel in Istanbul
#284 Luxury Hotel in Istanbul
Price Range: £67 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Istanbul City Bosphorus Hotel 5*
Number of rooms: 241
Reservation Options:
TripAdvisor is proud to partner with Prestigia, Expedia, Booking.com, Agoda, TripOnline SA, Ebookers, Cancelon, 5viajes2012 S.L., getaroom.com, HotelQuickly and Evoline ltd so you can book your Mercure Istanbul City Bosphorus Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Istanbul Plaza Hotel

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