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“Excellent stay”

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Mercure Istanbul City Bosphorus Hotel
Ranked #424 of 1,160 Hotels in Istanbul
Reviewed 16 June 2013

I stayed here twice, the previous year i was here for a month, the service is good, i had no difficulties in any of the services, its an excellent hotel wether its a short stay or a long one... I had a brilliant time and would recommend it to anyone coming down for business or even just a vacation. Also the roof top restaurant is an amazing place to have your dinner. Would love to be back.

  • Stayed: June 2013
    • Value
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Thank Rashida124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 20 July 2013

Dear guest,

Grettings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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77 - 83 of 254 reviews

Reviewed 7 June 2013

Actually this is my first stay in plaza hotel among long history of visiting Istanbul , I knew the location of the hotel , the location is very good , you can go to many directions from this point , the building is nice , entrance , reception , loopy are very nice , but I think rooms should be renovated , rooms is small but clean , breakfast menu is good enough .

  • Stayed: June 2013, travelled on business
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Thank khaledalastani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 20 July 2013

Dear guest,

Greetings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2013

This hotel is nice, modern, with comfortable, wide and well furnished rooms. Placed in the modern side of the town is well fitting business needs, but I will not suggest to tourists. It is not "technically" far from the old city (something like 7 km) but to get there you need 1 or even 2 hours due to the traffic jam.
The service is professional but not exactly warm and friendly; I had some little problems and some easy requests, and the staff answered in some way, but without giving me the impression to really care.
Nice spa and pool.

Room Tip: The view to the Bosfhoro is awesome, but you pay for it.
See more room tips
  • Stayed: May 2013, travelled on business
    • Value
    • Location
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Thank WallyRoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 20 July 2013

Dear guest,

Greetings from Istanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel Istanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2013

First of all, location is great for business travellers. The hotel used to be one of the high level business hotels for many years but the property is already passed its expiration date.

The staff is friendly but the check in took some time. The rooms are large but needs a real renovation. The bathroom worn out seriously.

I will only stay again if I find a good rate in comparision to others.

  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank meetjoeblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 20 July 2013

Dear guest,

Greetings from Istanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel Istanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home,

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2013

rooms are passable, worn and dark, but everything seemed to work.
service is ok for the little time that I can tell. I stayed only one night arrived late in the evening and left early morning.
breakfast is very good.

  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank filo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 20 July 2013

Dear guest,

Grettings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2013

This hotel could be great... but it is pretty average. The rooms were fine, the upstairs bar is weird and very very dark with sparse furnishings. And the view is nowhere near as good as the pictures on the hotel website make it look!

The lobby is fine and the breakfast was good - I think it is very much a conference hotel as it was literally dead at night. It was convenient for my office so I didn't mind too much but it is rather basic and could be much better. Service seemed ok.

The rooms were ok but the bathroom was very dated and needed a hairdryer that wasn't like being coughed on by a mouse.

Room Tip: Stay up high!
See more room tips
  • Stayed: April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank alliekeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 20 July 2013

Dear guest,

Greetings from Istanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel Istanbul Management and General Manager is paying attention so much for the guest satisfaction and comments. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2013

The good: On the plus side, the pool and gym are nice and the steam room and sauna are decent too.

The bad: The food is pathetically bad yet expensive.

The ugly: The rooms are all smokey and seem more so after the day, so I figure the cleaners smoke as they go. They are also dark and kinda old-looking and temperature control is a complete lottery. The walls are apparently made of Kleenex and spit, they are so thin, so TV noise from next door will keep you awake.

Quick tip: If you need to iron anything, bear in mind that there's no iron in the room and it could take anything from 30 seconds to an ice age for them to bring one... that doesn't work (as in our case).

Room Tip: I haven't found a good room yet.
See more room tips
  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank splashcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 1 April 2014

Dear Guest,

Grettings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Istanbul City Bosphorus Hotel

Address: Barbaros Bulvari No 165 - Balmumcu Besiktas, Istanbul, Turkey (Formerly The Plaza Hotel Istanbul)
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#155 Spa Hotel in Istanbul
#190 Business Hotel in Istanbul
#287 Luxury Hotel in Istanbul
Price Range: £58 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Istanbul City Bosphorus Hotel 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Istanbul Plaza Hotel

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