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Mercure Istanbul City Bosphorus Hotel
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Reviews (283)
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80 - 85 of 283 reviews
Reviewed 19 August 2013

Near to the business district of Levent, correct service, nice swimming pool and gym. Executive floor rooms are definitely much better than the standard rooms. Still, bathrooms need urgent refurbishing. I liked the free valet parking, a very useful service for the crowded city of Istanbul.

Room Tip: Executive floor rooms come with value added services and access to executive corner, a good business meeting place.
  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DanielaSimonaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 7 October 2013

Dear guest,

Greetings from Istanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel Istanbul Management and General Manager is paying attention so much for the guest satisfaction and comments. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2013 via mobile

The hotel is too old to satisfy the good expectations normally connected with 5 stars structures.
The service is quite good.
I had a non smoking room but the smell was terrible... i think because the carpet are completely smoked.
Breakfast was just ok.
I didn't the time to try Spa facilities but when I tried to reach the skybar I realized that was closed for work.
Globally the hotel was just ok.
Enjoy Istanbul!!

Thank Bardano
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 1 April 2014

Dear Guest,

Grettings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 July 2013 via mobile

Great location, professional service. Nice new diner area and lobby. Sky bar not In Use as is being renovated so a bit peeved about that. Room initially smelt a little like it had been smoked in before, I think the smell is in the carpets which I would say need replacing or are poor choice cos they look dirty. Bowl of fruit on arrival was really nice. Pool area great, clean and new. Bathroom smells if damp. A very tempting array of products in the room, we resisted and got any snacks from the garage a few doors down. We were here for a wedding and stayed in hotel for one week.
The best bit is that the beds are very very comfortable, we had some great nights sleep!!!

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MINUSCELCIUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 22 July 2013

Dear guest,

Greetings from Istanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel Istanbul Management and General Manager is paying attention so much for the guest satisfaction and comments. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2013

It's a 15$ cab drive away from the main monuments (Topkapi Plaza, Hagia Sofia, Blue Mosque), but it's really lovely, with all amenities free internet, really friendly staff, very clean and very comfortable beds. The air conditioning is quiet and can be fine tuned which is important to me.
Take a top floor (eg. 18th) and ask for the Bosporus view: just incredible!

Room Tip: Bosporus view is a bit more expensive but truly worth it!
  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jazzminetea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 20 July 2013

Dear guest,

Greetings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2013

I stayed here for a week for a business meeting in the hotel. The service was superb. I had a personal issue that required me to change rooms and they gave me a new room in one of the upper floors (was on 19th), which had a truly breathtaking view of Istanbul and the transcontinental bridge. I really recommend anyone staying here to request one of the upper floor rooms because of that view. Also there is a Sky bar on the roof that offers views... it is currently ongoing renovation, but I suspect it will be a wonderful place to have a drink and some food once it is done.
The hotel itself is right on a bus route, which you can use to access different parts of Istanbul (and connect with the tram) and is about a ~25min walk to the waterfront. So, while not perfectly central, you can still get around.

Stayed: June 2013, travelled on business
1  Thank mitch_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 20 July 2013

Dear guest,

Grettings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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