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“Good but far from a real 5 stars”

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Mercure Istanbul City Bosphorus Hotel
Ranked #424 of 1,171 Hotels in Istanbul
Reviewed 17 May 2014

This hotel has everything it needs but can not be considered a 5 stars.
The room was big enough, clean, pretty basic but modern. Nice bathroom with big shower. A bit noisy as the hotel is located on a vary busy street, but I slept well.
What disappointed me is the service:
- disappointing car service, I had to wait 30 minutes at the airport and the driver was more a Taxi driver than a Limousine driver.
- poor checkin. No informations given about the hotel (as gym, lounges, restaurants...). Just: "this is the key, room 123, bye",
- poor breakfast, probably better for who is used to eat eggs and sausages,
- the Roof Bar: again poor service. 5 waitresses for 3 guests and still slow and difficult to get the bill.
- not all the staff at reception speak english,
- poor checkout, they forgot to reserve the Car service I asked the evening before. Got it 30 minutes late. While waiting, they did not let me enter in the breakfast area because I already did the checkout (even if the breakfast was included in the rate I already paid).
definitely, good hotel if you need to stay in that area of the city, but don't expect a 5 stars service.

  • Stayed: May 2014, travelled on business
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3  Thank Fra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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61 - 67 of 270 reviews

Reviewed 13 May 2014

Stayed two days (weekend), we asked for a room with view - With some luck you can have a look at the very busy Istanbul from your room.

Room was very nice, big, bright, tidy and the wireless was alright.

There is a gym, sauna, steam room that my partner used and she was happy with them.
Breakfast was consistent and good.

The area is clean, you have a 24h open store 50m away with good variety.

Room Tip: Ask for a non smoking room - Upper levels.
See more room tips
  • Stayed: May 2014, travelled on business
    • Value
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Thank Bogdan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

This hotel is not situated very centrally for most tourist destinations, but if you need to be in the neighbourhood (Besiktas area), it is a good choice. It has the appearance of a 4 star hotel (although I find the metal detector quite a dissonant in the lobby). Service is up to par and the breakfast area is pretty good. It also has 2 bar / restaurants at the top (including a roof-top area) which get pretty lively in the weekend (often with band / singer). If found the rooms in the building-part above the lobby a bit Ikea-like, but the spacious rooms in the building-part above the cafe-patisserie excellent.

Room Tip: take the rooms located above the cafe-patisserie
See more room tips
  • Stayed: April 2014, travelled on business
    • Value
    • Location
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    • Service
Thank Eric d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

The hotel is good, the rooms are large and confortable. It may be considered a bit too noisy even in the upper levels (you can hear the traffic noise during the night).
The service was average. The hotel location is good, it's an ok choice for short stays.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

The hotel location is excellent, near metro & walking distance from one of the newer & most elegant shopping mall in Istanbul. The hotel staff are in general relaxed and friendly. We had a high floor suite that was overlooking the Bosporus, the view was so nice, but the problem was the noise! Obviously the windows are not sound proof so the noise in the room is horrible, you can't sleep well in this noise. The room decoration is average

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hany G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 5 August 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

The gym is well equipped although it wouldn't hurt updating the equipment - especially the cross-trainer. The opening hours are from 7AM to 10PM - not ideal if you have to leave early in the morning and don't come back until late in the evening. However, it is possible to ask the staff if you can use it outside opening hours. However, you might want to get this in writing in advance as there were example of a colleague being refused access outside opening hours despite the written agreement.

The rooms are ok - nothing fancy. The AC seems to be having problems cooling the room, but this probably isn't a general problem.

The breakfast buffet is small, but the things avaiable are nice. It wouldn't hurt if the staff would pay a little extra attention to coffee and tea drinkers, now that it's not possible to get this yourself.

The sky bar seems completely renovated and is very cool! The view is amazing and it's a great place to enjoy a cold beer or drink after a long day.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Cassius1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 1 April 2014

Dear Guest,

Grettings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

you can find whatever you need !!!
Clean room, safety and satisfy, first class materials, friendly also smiling face staff, excellent breakfast, healthy and many type of foods...
or you can have lots of fun, listen good music even live while drinking something on roof bar.
You should have good experiences and memories without much more money.
the other hand panoramic boshporus view free. :)

Room Tip: you should prefer over 8 th floor for seeing perfect boshporus view...
See more room tips
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank abasarkan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 1 April 2014

Dear Guest,

Grettings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Istanbul City Bosphorus Hotel

Address: Barbaros Bulvari No 165 - Balmumcu Besiktas, Istanbul, Turkey (Formerly The Plaza Hotel Istanbul)
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#155 Spa Hotel in Istanbul
#189 Business Hotel in Istanbul
#287 Luxury Hotel in Istanbul
Price Range: £55 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Istanbul City Bosphorus Hotel 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Istanbul Plaza Hotel

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