I have been to too many 4 star hotels in Istanbul and this hotel was by far the worst! Upon on our arrival, we booked two double rooms and we were given two small twin rooms where we did not even have the space for our bags and the mattress smelled to the extent that I could not sleep on the first night. The following day we had to change our room three times! The receptionist was very rude and after much hassle and argument with us and discussing it with the tour guide we were given only one double room and we had to keep another twin room for the rest of our stay. The scent of toilet was constantly in the halls and the rooms. For three days there was no tissue in our room and after 3 times calling the reception we were given some tissue to clean ourselves at midnight!!! The location and breakfast were fine but this is NOT a 4 star hotel. It's a 3 star with some rude and unhelpful staff at its best.
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- Also Known As:
- Kervansaray Hotel Istanbul