Your first contact in a hotel is with reception . Well how awful, very rude and ignorant , all had no customer skills at all . They simply could not be bothered even with Turkish speaking customers. Really should look at getting new staff especially reception. I will label him the bar man but I think he did everything was a very nice man always smiling and polite , nothing was to much trouble for him , he even came to our room to give my husband his change from our bar tab.
The room was cleaned every day which was nice, air conditioning was much needed and TV for my husband.
It was our wedding day on the Saturday and a friend flew in from Bodrum to discover they had no room for her despite booking, paying and having her receipt the awful reception told her they would put her in another hotel to our horror , this was not good enough as she was there for me and to help with our baby boy . After our wedding my husband had words with a different reception man and he magically got our friend a room 2 floors up , better than nothing.
I choose this hotel as it was close to my husbands work and central for all our needs. Biggest mistake of my life. Never again .
I also booked what I thought a double room with cot . What I got was 3 single beds 2 pushed together and a spare one . They got the cot right. Although the beds were very comfortable it would of been nice to have a double bed .
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- Also Known As:
- Grand Ons Istanbul