We've stayed in the hotel for 3 nights. I've made the booking with an Entertainer voucher, meaning that the stay is 1+1 night free & 3rd night 20% discount. The Entertainer voucher was accepted in the confirmation email of the hotel. But….when handing in the Entertainer vouchers, which I have the digital version of on my phone, they did not know how to deal with the digital version. Luckily I also had a printed version from the 1+1 night free one. The 20% discount voucher though was only digital. They would check with reservations (it was Sunday so they didn't work) and would give me the 20% discount refunded…as they agreed it was their mistake they didn't know how to deal with the voucher.
The day after I received an email saying they didn't accept the 20% discount version as my rate was already a very discounted one (which I checked online with booking.com and seems to be just a "normal" rate…not very discounted at all).
While the communication with the reservations department was already very difficult from the beginning (I guess some has to do with bad english comprehension from their side) I got very annoyed.
On the positive side, the room was very good. Spa was very nice. Gourmet place is good. Location good.
On the negative side: Breakfast was very moderate. Happy hour, advertised with leaflets all over the place in the hotel & elevators, was not active anymore when we asked for it (???)…..leaflets should be removed they said, but leaflets were still there when we left 3 days later. Bar has no atmosphere…very "cold", not vibrant.
Having traveled a lot I have to say I was not too much impressed.
- Official Description (provided by the hotel):
- Marti Istanbul, an elegant new five star hotel is located in Taksim, the shopping, cultural and commercial heart of the city, and also home to foremost entertainment venues and bustling nightlife. This glamorous property is within easy reach to all major historic sites and ancient bazaars, as well as a short ride to the famed Bosphorus shores. Both new and repeat visitors to Istanbul, one of the world's most exciting destinations, will find a tempting new address in Marti Istanbul HotelDesigned by internationally acclaimed interior designer Zeynep Fadillioglu, Marti Istanbul Hotel comprises 270 luxuriousguest rooms and suites spread over 11 floors . Complemented by an imposing Atrium, this contemporary structure features uniquetouches that reflect the heritage of its setting. The Hotel offers a full range of luxury services and amenities, from tastefully appointed restaurants and generous meeting facilities to an exceptional, top-floor Spa. Spa will be opened in late Autumn. ... more less
- Reservation Options:
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