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“It was awful”
Review of The Grand Tarabya

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The Grand Tarabya
Ranked #57 of 1,135 Hotels in Istanbul
Certificate of Excellence
Los Angeles, California
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“It was awful”
Reviewed 30 May 2014

I stayed with my husband for a meeting and it was awful.first of all the people that they work in front desk are very very rude it is 5 star hotel but there is was not coffee maker or tea maker or kettle and tea bag in the room .i requested and it took more than 3 hours and after 5 times that I called I had it but I went to the lobby for it and it was expensive .the breakfast Buffett was as like as 3 stars hotel and it has not been changed .i took a trip to Istanbul a lot and I always at the 5 stars hotel as like as Swiss hotel and ramada in taksim and hilton but tarabya was awful only the location was good near the sea I first time that I went for breakfast I saw a black hair that it has been rapped with the food I told the manager . I never come back to this hotel and I come to Istanbul every 3 or 4 month

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mary080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deniz O, Guest Relations Manager at The Grand Tarabya, responded to this review, 3 June 2014
Dear The Grand Tarabya Guest,

We deeply regret to hear that we were not able to meet your expectations.

We really appreciate for taking your time to share your opinions and it would be taken into consideration as constructive feedbacks. As we are working ceaselessly to exceed our guests expectations, your unsatisfied experience has intrigued us. Please rest assured that your comments have been immediately shared with the appropriate departments for immediate improvement and we would like to discuss them with you in detail at your convenience if you could kindly contact me directly at deniz.ozdol@thegrandtarabya.com or call me at +90 212 363 3300 referring to this review in the email title.

We hope to welcome you back soon again and would be delighted to provide you the finest Turkish hospitality here at The Grand Tarabya.

We remain at your complete disposal for any further assistance you may require to ensure your next visit to be a memorable experience.

Kind regards,

Deniz Ozdol
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
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  • Dutch first
  • English first
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English first
Zurich, Switzerland
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 May 2014

Situated directly on the Bosporus, this beautifully placed hotel makes you feel at home in this busy town. If you just want to do sightseeing, the Grand Tarabaya is not the perfect place to stay as it is too far away from the city center. But if you want to go away from the hustle and bustle of the pounding city, you find here a calm resort that is doing everything to make you feel at ease. Rooms are modern and bright with a balcony directly over viewing the Bosporus.

Room Tip: You have to go for the Bosporus View!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deniz O, Guest Relations Manager at The Grand Tarabya, responded to this review, 6 August 2014
Dear The Grand Tarabya Guest,
Thank you for taking your time to share your opinions about The Grand Tarabya.
We are very glad to hear that you have enjoyed your stay, mentioning the view and the calmness of our facility.
We are looking forward to welcoming you again in the near future.

Yours sincerely,

Deniz Ozdol
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 May 2014 via mobile

Loved this hotel and can highly recommend the rooms, food and service. The view of the Bosporus is incredible. The laundry cost however is astronomical and to be honest an absolute ripoff!! This needs to change and even my friends from Europe thought it was outrageous.

Stayed May 2014, travelled as a couple
Helpful?
Thank AKSAOPM43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deniz O, Guest Relations Manager at The Grand Tarabya, responded to this review, 16 June 2014
Dear The Grand Tarabya Guest,
We are glad to hear you enjoyed our rooms, our cuisine and our service. Thank you for your valuable constructive feedback about the Laundry pricing. We would like to inform you that related department has been informed to take the issue under consideration and to take the necessary actions.
We value your opinion to improve our ever developping personalized service and hope to welcome you again at The Grand Tarabya.

Kind Regards,

Deniz Ozdol
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange, California, Usa
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

A business convention brought me here, but the location, views and service make me want to return again with my family. This hotel, nestled in the small seaside part of town, was worlds away from Istanbul's City Center. With stunning views of the Bosphorus from your room - allowing you to see the bridge that connects this bi-continental city between Europe to Asia. The service is impeccable! The staff friendly and professional. There are multiple restaurants on the property in addition to conference and meeting rooms. Shopping in the hotel as well as a fabulous spa. Try the Hunan (traditional Turkish bath) This is a must see if you're in Istanbul.

Room Tip: As for a view of the Bosphorus
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Celeste G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deniz O, Guest Relations Manager at The Grand Tarabya, responded to this review, 16 June 2014
Dear The Grand Tarabya Guest,
Thank you for sharing your valuable comments about The Grand Tarabya.
It's our pleasure and the biggest motivation to hear that you have enjoyed your stay at our hotel, especially mentioning the friendliness and professionalism of our staff.
We are looking forward to welcoming you again in the near future to provide you with our personalized service at its best.

Kind Regards,

Deniz Ozdol
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
105 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 27 May 2014

beautiful rooms and view from the room
good breakfast though a bit expensive 30euro pp
nice bar
tarabya is a nice little sea port town north of istanbul...
if u r visiting istanbul for tourism this hotel is a bit far for you..it takes around 30-45mn to reach the center..

Room Tip: bosphorous view
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank riri25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deniz O, Guest Relations Manager at The Grand Tarabya, responded to this review, 16 June 2014
Dear The Grand Tarabya Guest,
Thank you for sharing your feedback about The Grand Tarabya.
We are very glad to hear that you have enjoyed your stay at our hotel, mentioning the rooms, the view and the location .
We are looking forward to welcoming you again in the future.

Kind Regards,

Deniz Ozdol
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 May 2014

The hotel was at the north of Istanbul and a bit far away from all tourism attractions, but I enjoyed the tranquil neighborhood very much. We stayed at a junior suite and the room was fantastic with a nice view.

The only star missing was due to the room service who didn't replenish vanity kits and bottled water...

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sydney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deniz O, Guest Relations Manager at The Grand Tarabya, responded to this review, 16 June 2014
Dear The Grand Tarabya Guest,
Thank you for sharing your feedback about The Grand Tarabya.
We are happy to hear that you have enjoyed your stay at our hotel, mentioning the tranquility and the view. Kindly be informed that we have informed the related department to take necessary actions regarding your constructive feedback about the replenishment of the vanity kits and bottled water.
We are looking forward to welcoming you again in the future.

Kind Regards,

Deniz Ozdol
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fleetwood, United Kingdom
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 May 2014

I have just returned form a three day business trip to Istanbul. I stayed at the Grand Tarabya at Tarabya, which is a 30 km, taxi ride from the main airport, costing apprx 80 Turkish lire.
On arrival the hotel looks amazing, first class, you are met by suited consierge who take your bags and escort you to reception. From there on , its all iuxury, the lobby, the lifts , the hallways are furnished in the best quality materials.
My room on the seventh floor was overlooking the Bosphorus, and the marina at Tarabya, absolutely stunning.
The room was amazing , king size bed, desk area, patio and the best air con i have experienced, it actualy does what you ask it to do !
The bathroom is top quality with bath , shower room, wdc compartment, and a sliding electric window panel which if you wish, you can operate to watch tv from the bath ! or retain for privacy.
Everything workls perfect, the water is controlable by temperature, the drench shower unbelievable in its power and control. Perhaps the best room i have had in 25 years in business.
Breakfast is held on the first floor, in a glass window panarama designed room, again overlooking the sea, the service is good, the selection, well, just about all tastes are offered.
I really canot find any issues , any areas of improvement, this hotel is terrific in all accounts.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank STEVE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deniz O, Guest Relations Manager at The Grand Tarabya, responded to this review, 16 June 2014
Dear The Grand Tarabya Guest,
Thank you for taking your time to share your valuable opinions about The Grand Tarabya.
We are very glad to hear that you have enjoyed your stay at our hotel, mentioning the location, the room facilities and most importantly our service, room facilities . Our team is working ceaselessly to exceed expectations of our guests and put a smile on their faces, and it's our best motivation to hear that we could do so.
We are looking forward to welcoming you again in the future to provide you with our personalized service at its best.

Kind Regards,

Deniz Ozdol
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Tarabya

Property: The Grand Tarabya
Address: Haydar Aliyev Caddesi No 154 | Tarabya, Sariyer, Istanbul 34457, Turkey
Phone Number:
Region: Turkey > Istanbul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 1,135 Hotels in Istanbul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Grand Tarabya 5*
Number of rooms: 248
Official Description (provided by the hotel):
The Grand Tarabya is one of the very first five star hotels of Turkey and a true landmark of genuine traditional Turkish hospitality. Combining Turkish hospitality with high standards service and architecture, The Grand Tarabya is a classic in local collective memory as well as a great memory for international guests. With all its glory and glamour, The Grand Tarabya is now entirely renovated, has modernized its tradition and ready to endure its very special place in the hearts and minds.Overview, After an extensive restoration and renovation period, legendary The Grand Tarabya is ready to welcome its guests in 2013. A new member of the Leading Hotels of the World, the luxurious five-star, The Grand Tarabya is located within the Tarabya Bay on the European shores of the Bosphorus. The hotel is 30 kilometres away from Istanbul Ataturk International Airport.Tarabya is a unique spot in Istanbul, with a picturesque view of the harbour and the beautiful landscape.Guest Rooms & Suites168 deluxe guest rooms, 79 Suites, 1 presidential suite, 30 luxury fully serviced apartments. High speed wireless LAN, Safety deposit box, Self-controlled air-conditioning, Bathtub and shower, Minibar, Tea and coffee making facilities, LCD TV, Data port and international direct telephone line with voice mail service. ... more   less 
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