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“Excellent, superb staff” 5 of 5 bubbles
Review of Ramada Istanbul Grand Bazaar

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Ramada Istanbul Grand Bazaar
Ranked #189 of 1,121 Hotels in Istanbul
Certificate of Excellence
Dubai
1 review
“Excellent, superb staff”
5 of 5 bubbles Reviewed 20 November 2013

I liked the courtesy of hotel staff esp the hotel manager, ambience of hotel, breakfast buffet offered by hotel every morning. During our check-out the reception staff was very helpful and even kept our stuff in the luggage room as our flight was in the evening. The location of the hotel was next to a street connecting Aksaray station but in a quiet place next to a garden with play area for kids. I will definetly recommend others to stay at this hotel.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
Thank Syed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaIstanbul_Gb, Asst. General Manager at Ramada Istanbul Grand Bazaar, responded to this review, 23 November 2013
Dear Syed,

I would like to thank you for your kind comments on Trip Advisor regarding your recent stay in Ramada Istanbul Grand Bazaar.

Me and My team is very happy to read your review and that we could contribute to make your trip to Istanbul such a great experience.

We hope to be of service to you in the future again.

Kind Regards
Devrim Gokmen
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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380 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 22 October 2013

Convenient to Grand Bazaar easy access to the "sights" at the "sites". Tripadvisor requires 200 characters, but that's all I have yo say
Friendly, Helpful Staff, Clean Modern Rooms, Savory, Exotic Breakfast Buffet

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ronyc423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaIstanbul_Gb, Asst. GM at Ramada Istanbul Grand Bazaar, responded to this review, 2 November 2013
Dear Rony,

Thank you for your kind comments about Ramada Istanbul Grand Bazaar and Our Wonderful Team.

It was great experince for us to serve you here twice. We will be glad to see you in our hotel again and again. Please do not forget that Ramada Istanbul Grand Bazaar will always be your home and you will be a part of our family. Contact us if you need any kind of assistance about Istanbul or Turkey.

Best Regards from sunny Istanbul

Devrim Gokmen
Asst. GM
+90 212 519 44 04
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dehradun, India
Level Contributor
168 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 1 October 2013

With no clear directions,taxi driver also searching and after long flight it gets frustrating to search for the right street in a new country new town
Staff was not courteous room was very mediocre
View was good
We had separate room for our teenage kids
Pillows were hard
The tram station was not close and one more couple friend of ours staying same hotel changed their room thrice in four days!
Breakfast was ok and no change at all in four days
Can get very boring eating same breakfast
Omelette made to order was very bad
Would not go again and yes in our room they gave a bathroom which was for physically challenged person so for us it was difficult to have a bath without messing the whole bathroom

Room Tip: Try not to stay
See more room tips
  • Stayed July 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Venudhingra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaIstanbul_Gb, Asst. GM at Ramada Istanbul Grand Bazaar, responded to this review, 2 November 2013
Our Dearest Guest,

Thank you for taking the time to share your experience in Trip Advisor. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at +90 212 519 44 04.


Sincerely,

Devrim Gokmen
Asst. GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 1 October 2013

We were on a holiday to Istanbul and definitely a bit anxious about getting to the Hotel Ramada Istanbul Grand Bazaar. There are not clear directions to the hotel in any website. Luckily a local friend guided us through - so for all the travellers who are on a budget and wanting to go to the hotel from International Airport, please follow this:

- Take the airport express to the station AKSARAY (will cost you around 3 Lira per person) - get out of the station on the left, cross the road and take a taxi to the Hotel Ramada Istanbul Grand Bazaar. The taxi ride would be on meter and will not be more than 5 to 6 lira. Once you are closer ask anyone for the hotel.

Coming back to the hotel experience: The reception staff is absolutely courteous and genuine. They are very warm and helped us out beautifully with the check in.

We followed some advice on trip advisor and asked for a Garden facing room. It was nice and quiet. We were upgraded to a Elite room - thus the experience was even better.

The hotel is in a good location. A 5 min walk and you are the tram station which takes you to all the tourist attractions like Grand Bazaar (for shopping), Blue Mosque, Museums, Emi Nonu (Tram Station where you get down for the Bosphorous tour), Kabatas (from where you can head towards Taksim square).

The services of the hotel is top class - free internet and breakfast were the highlight for us. The staff was very helpful even during checkout and kept our luggage in the locker room for about 5 hours before we went to the airport. The rooms are nice and comfortable. Excellently maintained and clean.

I want to thank everyone at the hotel for making this experience memorable. A special thanks to their Sales and Marketing Representative Mr. Bakkal who surprised us with a souvenir on our way back :)

Keep up the great work!!

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank UmaSubramanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaIstanbul_Gb, Asst. GM at Ramada Istanbul Grand Bazaar, responded to this review, 2 November 2013
Our Dearest Guest,

I would like to thank you for your review about Ramada Istanbul Grand Bazar on tripadvisor. We do appreciate your kind comments.

We hope that you do will not forget us and we will be always happy to seey you in our hotel. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey.

We wish to see you soon.

Kind Regards

Devrim Gokmen
Asst. GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed 24 September 2013

The area is seriously not nice: we saw a man openly sniffing glue at the main street, street kids fighting and even if we have travelled in way worse places, did not always feel quite comfortable walking there, especially in the evening. The Aksaray tram station always had some very dubious people hanging around. The trams are modern and clean but way too full of people for it to be a comfortable way to get around from this hotel that is too far to walk from anywhere nice - even if we normally walk everywhere.

We had booked and paid for a superior room, but were given a standard room. When we asked about this the next morning (as we were not informed proactively or apologized) we were offered to move to another room that was no bigger and had 2 separate beds instead of a double. When we said we will stay in the standard room but want to pay the standard room price instead, we were told that we are given a complimentary breakfast already. However at check in we were already told that the breakfast is included. Nobody at the breakfast anyway checked for room numbers etc. so seemingly it was included for everyone automatically.

The rooms are so small there is only space for 1 piece of luggage. You can't do anything, but sleep there, if there is no-one next door as the walls are paper thin. The fire exit on the 6th floor had no door handle and was marked as "staff only". The breakfast is bad but that seems to be the standard in Istanbul even in good hotels, which is strange since the food is normally very good even at street restaurants. The staff is quite friendly, if not maybe always so professional, but that doesn't even begin to make up for the other major issues.

Even if you cannot afford to pay more, still stay somewhere else, on a better area and closer to attractions as you will spend some of the price difference anyway on taxis and trams coming from this far. Especially do not stay here if you travel with kids due to lifts, corridors and rooms being tiny and because of the safety issues on the street and trams. And yes, taxis really didn't know how to find this hotel even when showing them the card with the map that the hotel gave. After 2 visits to Istanbul, I will definitely stay on the other side of the golden horn or even further away by the beautiful European shore of Bosphorus next time.

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank uneton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaIstanbul_Gb, Asst. General Manager at Ramada Istanbul Grand Bazaar, responded to this review, 27 September 2013
Thank you for taking the time out of your schedule to share your experience regarding your recent stay at our hotel.

I regret to see that we were not able to meet your expectations during your stay. Please accept our sincere apologies for the inconveniences and confusion about room allocation due to high occupancy and a maintenance problem. As you have already indicated above, your reservation was on room only basis and oppen buffet breakfast has been offered complimentary due to inconvenience. Please also be informed front office clerks always inform restaurant about meal plans so restaurant staff always aware of which rooms are having breakfast. Since our hotel is a mid sized hotel our staff easily recognize our guests in general and there were no guest staying on room only basis during your stay that is why restaurant staff did not check for room numbers at the restaurant.

As you know you may see dubious people at stations or bus stops in any major city in the world. Please be informed that we are working closely with the local authorities about transportation and social problems you have mentioned.

Your valuable comments have been shared with related department heads in order to prevent similar issues from reoccurring.

We sincerely hope to have a second chance to welcome you back soon and we hope to be able to show you our real service standards on your next visit.

Kind Regards,

Devrim Gokmenl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Istanbul Grand Bazaar

Property: Ramada Istanbul Grand Bazaar
Address: Gencturk Caddesi, Sirvanizade Sokak No:11, Istanbul 34470, Turkey (Formerly Park Savur Hotel)
Region: Turkey > Istanbul > Grand Bazaar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #189 of 1,121 Hotels in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ramada Istanbul Grand Bazaar 4*
Number of rooms: 72
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