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“5 star hotel in need of better staff” 4 of 5 bubbles
Review of Retaj Royale Istanbul

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Retaj Royale Istanbul
Ranked #404 of 1,121 Hotels in Istanbul
Paderborn, Germany
Level Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“5 star hotel in need of better staff”
4 of 5 bubbles Reviewed 15 October 2013

Hotel is very nice, build with high quality finishings. Excellent bed and pillows.
Great shower room with a window wall towards the bedroom.
Breakfast food was great, with lots of cooked and fresh vegetables, fruits, nuts and sweets. The staff was not that well prepared or friendly in this restaurant and was clearly not capable of handling a full set of tables. As an example you tell a waiter that there is no more coffee and he tells you to go inform another waiter as this is not his job :)
Toilets are missing a brush and they are far from the shower.
Room service personnel could be better trained with a system of what they have to check/do and should sometimes vacuum the place - I have not seen this done in a 2 weeks stay!

Unfortunately most of the furnitures that have legs has some very dangerous metal spikes in the lower sides. One night I cut my foot very badly in one of these and I had to limp in pain for more than a week. A friend from another room also had a close miss and only scratched his ankle on one of these things.

Room Tip: Be very aware of the metal spikes on the furniture legs! See the attached picture!
See more room tips
  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Badrian23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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178 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Tianjin, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 October 2013

My colleagues and I came to Istanbul for the Expo 2013 exhibition. Our trip was from 1st Oct. to 8th Oct. So I chose Retaj Royale Istanbul due to its relatively close distance to the Expo Center and its good reputation on booking.com. The hotel looks like a royal palace, with excellent service including the convenient shuttle bus to the airport and two shopping malls. The food was also delicious and pleasing. We enjoyed our stay there very much.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Guolu X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denizli, Turkey
Level Contributor
81 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

i can tell that is is the best hotel for business. service and staff is perfect. also breakfast is better than expectation. rooms are large and surely clean. the price you pay is worthing every cents..
the placement of hotel is reachable by taxi only but not away from airport..

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ErkanDerekoylu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiavari, Italy
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 5 September 2013

We were three families of three and had booked three triple rooms. When we arrived all the rooms were for two. The Manager was very kind and in the end changed the rooms and added a bed without asking extra. Booking said they accepted Amerian Express but this was not true so one of my friends was in trouble. They asked us to eat in the Excecutive lounge but we found that at the normal buffet there was far more choice. We understood after that many of the arab women in burca did not like the presence of our ladies dressed maybe in a dinner dress. One evening a group of them asked for a division to be put between the two tables. Rooms OK a bit small for three. Food OK. Staff really charming. I would not consider the free shuttle for the centre as a good option only thirteen can fit in and we were nine already and the runs were very few. For the airport the shuttle was at fixed times so in between you needed a taxi. Hotel too far out and difficult to reach. Many Taxi drivers don't even know where it is.

  • Stayed August 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank GWAJAMES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

The hotel one of the best hotels in Istanbul and I have stayed on it several times previously and the staff is very friendly but in my last visit 16th of August 2013 I was shocked by some of the changes that took place in the hotel I'm usually booking an Executive room or Deluxe Suite and this time I booked 3 Executive rooms for 16th of August plus 3 Executive rooms for 27,28,29th of August but the Hotel gave me 3 regular Twin rooms and one of them is very tight because all the executive rooms was busy.

What I know and all traveler know is that each type of rooms have different price so how its come they give the customer different type less than what he should got.

In hotels managed by a professional management In the absence of the type of room that the customer booked they upgrade the room but not give him the of lowest level room.

I became forced to cancel my following booking for 27,28,29th of August and search for a new hotel due to this non-professional situation.

Professional management establish fixed instructions for such situations and don't wait that customer complains or disagrees so they come to Intervenes to resolve the complaint.

Room Tip: For those who want to Book Deluxe Suite they need to ask for corner suite because its larger
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  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Alemirati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muscat, Oman
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 August 2013

we came here me and my wife on 29th August for 6 days and i was amazed by the hotel and the staff , ys its far from attraction locations but they have shuttle bus which starts from the hotel 3 or 4 times to all the attractions of Istanbul.
i cant describe the hospitality i found by the staff , they are very friendly and cooperative
I can't complete this review without express my thanks to Mr Chihan , Mr Gokhan and Mr Metin for their great hospitality and support .
regarding dining , the food was great and very tasty and the staff there are very professional and very helpful specially , Mr Atakan Tasliyurt who is dedicating himself to keep all guests satisfied and Ms Busra Selva who represents the meaning of the best hospitality and customer care .
Thanks Retaj Staff for making my stay in Istanbul pleasant .
i would recommend any one who wants to enjoy his stay in Istanbul to consider this hotel as his first option if he wants astay without any hassle

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Basheersalem06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 29 August 2013

Will we stayed there for 3 night nor by choosing but we've got a problem in the other hotel so they transfered us to retaj the main and only problem in this hotel is that it's too far from the attraction places but you will forget the long distance as soon as you see the rooms and how clean and comfortable they are . Besides that there's a shuttle service in specific times you should ask for that once you arrive there... the breakfast is umy and if you get a higher rooms you might see the sea .

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amaratahboub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Retaj Royale Istanbul

Property: Retaj Royale Istanbul
Address: Evren Mahallesi Cami Yolu Caddesi No:1/A | Gunesli, Istanbul 34212 , Turkey
Region: Turkey > Istanbul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #404 of 1,121 Hotels in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:5 star — Retaj Royale Istanbul 5*
Number of rooms: 187
Official Description (provided by the hotel):
Retaj Royale is conveniently located in the heart of Istanbul Business District of Güneşli area and major entertainment and shopping malls, 5 minutes’ drive from Atatürk international Airport and 5 minutes away from CNR Expo center. The air-conditioned modern spacious rooms at Retaj Istanbul offers satellite LED TV, mini bar, hairdryer, tea and coffee making facilities. Each has a work desk and a private bath with bath tub. Retaj Royale offers ZamZam restaurant covering both national and international cuisine. A state of art Ballroom and intimate boardrooms that cater for both different size of meetings, making this hotel the ideal Istanbul venue for business and personal events The hotel offers an array of Leisure facilities. Guests can enjoy work outs at the fully equipped modern health club, sauna, Turkish bath (Hammam) and indoor swimming pool. A scheduled free shuttle bus arranged by the hotel providing easy access to Istanbul’s historic sites, airport and city center. ... more   less 
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