Stayed at the Shangri La Istanbul on September 30 for 3 nights, was able to get the historic penninsula package which included free day tour of the old city, hamman scrub for two and daily breakfast. Drive in was nice. Met by Shangri la rep at airport and transferred to car. Check in was in room. They gave us twin Bosphorus Premier room but I asked for king on my reservation. After a bit of time they moved us to a king premier. Not much of a view of the Bosphorus but that was somewhat expected. Room was nice but small. Carpet a bit stained and worn even though hotel is only a few months open. Given complimentary water as advised to not drink the water and use bottled water to brush our teeth. was constantly replenished and did not need to call down for more water. Did have a glitch was our tour that I booked weeks earlier. Was never told that Topkapi palace is closed on Tuesdays, the day of our tour. This would have meant a very short tour. Found this out late at night. Complained to the duty manager - Berk and he straightened it out right away to our satisfaction. The tour was very well done with a lunch stop at the Four Seasons Sultanmhet. Breakfast was good food with good service with a few small minor glitches but overall was good. Spa was large and clean and not used by many guests. Everyone must try the Hamman scrub as it was very relaxing. Ate at the hotel in the bar and IST Too and found the food to be good with large selection. Though not truly Turkish it was still good quality and price, esp with the Penninsula package which included a 200 euro dining credit which almost covered our three days of dining. Also another great example of customer service, was dropped off at the airport and was met by a Shangri la rep who guided us to check in and then to security.
pros - Great Shangri la customer service throughout the hotel
Spa was superb with clean large rooms and facilities
quiet location with no outside noise - had excellent sleep
cons - smaller rooms, carpet getting dirty despite only a few months old
still some growing pains with staff and communication but I expect this to sort out
over the next few months.
quiet location with no close places to walk around to other than Dolhambace palace
and taksim square which felt like tourist rip of central.
would definitely recommend this hotel due to the customer service and quiet location. stayed at the four seasons sultanameht and preferred the Shangri la Bosphorus over the Four seasons. See my review on the Four seasons.
- Official Description (provided by the hotel):
- Shangri-La Bosphorus, Istanbul is located between the Dolmabahce Palace and the Maritime Museum on the European coast of the Bosphorus Strait - the 30-kilometre stretch of water separating Europe and Asia. Set within the Besiktas district, Istanbul's main shopping and transport hub, the hotel is close to the city's financial district and the Istanbul Convention and Exhibition Centre. The hotel comprises 186 spacious guestrooms including 17 expansive suites, some of the largest rooms in Istanbul city. ... more less
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