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“Very impressive”

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Shangri-La Bosphorus, Istanbul
Ranked #54 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed 1 May 2014

After doing a 9 day tour and attending the ANZAC Dawn service we wanted a nice place to have last 2 nights in Istanbul and we were not disappointed. The staff when we 1st checked in were very polite even at 11pm. The bags were all at the room placed well as we had some well deserved beers and cocktails from the bar. The room itself was beautiful with a hand written note welcoming us. Bed was very comfortable with great pillows. The bathroom was excellent with tv built into the large mirror. On the last day we had to call front counter as required a Dr due to my partner struggling to breath after picking up a virus. The staff were excellent and assisted with the translation to make it easier for us. All in all they made you feel welcome and that you have paid to be here so let's make their stay and experience they won't forget and tell people why they should stay at the Shangri-La Bosphorus.

Stayed: April 2014, travelled as a couple
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 3 May 2014

Dear David M;

Thank you for your great review.

We are very much humbled by your words and glad that you enjoyed your recent stay with us.

It will be our great pleasure to host you again at Shangri-La Bosphorus again.

Yours Sincerely;

Vito Romeo
General Manager

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511 - 517 of 801 reviews

Reviewed 29 April 2014

Stayed at the Shangri-la Istanbul for 4 nights over easter. I have stayed in plenty of luxury hotels over the years, and Shangri-la Istanbul is without a doubt up there with the best of them. The facilities are 1st class, marble and gold throughout. The rooms are very spacious and luxurious. The staff amazing - Front office manager Yalin made sure our stay was amazing. I would recommend this hotel to anyone looking for something special.

Room Tip: High floors gets a better view.
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  • Stayed: April 2014, travelled as a couple
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Thank Jonas E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 3 May 2014

Dear Jonasesp;

Thank you for your time reviewing us and your kind words.

We are glad that we were able to provide excellent service.

We look forward welcoming you back on your next trip to İstanbul!

Yours Sincerely;

Vito Romeo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

I thought about staying at Four Seasons but in the end decided to give a try at the new Shangri-La at Bosphorus. The all experience is amazing. The hotel is immaculate, services impeccable and the location is perfect. They have the best Chinese restaurant n Istanbul and an afternoon tea that is to die for. The only thing that I did not get it is the lack of open spaces. They could have built a rooftop bar or a swimming pool in the roof like the Fasano in Rio and this hotel would be unbeatable. We got a Bosphorus View room and the view is very shy. Next time I would definitely go for the front view at the 5th floor.

Room Tip: Get the Premier Room. The Bosphorus view is just partial view.
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  • Stayed: April 2014, travelled as a couple
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3  Thank Lkolo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 28 April 2014

Dear Lkolo7;

Thank you for your time and your precious comments.

It will be our great pleasure to host you again at Shangri-La Bosphorus İstanbul.

Yours Sincerely;

Vito Romeo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

I stayed at the Shangri-La Bosphorus with my mother and husband. From day one, we found the staff courteous and helpful. The concierge was exceptionally helpful in giving us sight-seeing advice and we consulted them before we set out each morning.

We stayed in a premier room which had a gorgeous view of the Bosphorus. From our room, we saw dolphins frolicking in the water. The bathrooms fittings were modern and sleek.

The breakfast buffet was delicious! It was wonderful to start the day with a breakfast of Turkish honey on the honeycomb with clotted cream and a pot of Apple Tea. I would highly recommend a meal at the Shang Palace too.

Thank you for hosting us. A special thanks to Katy for receiving us warmly.

  • Stayed: April 2014, travelled with family
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1  Thank amow88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 28 April 2014

Dear amow88;

Thank you for your comments and your kind words. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us.

I will share this comment with all team, they will for sure be humbled by your comments.

We look forward welcoming you back to Shangri-La Bosphorus İstanbul.

Yours Sincerely;

Vito Romeo
General Manager

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Reviewed 24 April 2014

A really remarkable hotel which manages to engender a sense of peace and quiet in a bustling area of Istanbul: fantastic quality in every way (room, food, service, pool, spa). Restful, delightful....!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
1  Thank SAH777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 25 April 2014

Dear SAH777;

Thank you for your comments. We are glad that you had a peaceful and comfortable stay at our hotel.

We look forward welcoming you back on your next visit to İstanbul.

Yours Sincerely;

Vito Romeo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

This was my first time to vacation in Istanbul, having been a couple of times on business and not having seen anything. I chose the hotel because I like my luxury and it is very well located in an area called Besiktas. The hotel is less than a year old, beautifully decorated in a more classical theme done in very high quality, beautiful marble everywhere and high quality finishings. The staff were beyond superb, everyone was so friendly and attentive to our needs, I cannot complain! The only gripe I do have was with our room, we were given room 142, on the first floor and directly on top of the exhaust system of the restaurant, and the room itself was on the smallish side, especially as we had our 3 year old son with us. There was some noise from the exhaust system of the restaurant, even though the windows are double glazed, but to be honest I would have preferred a better located room especially at the rate I was paying. But to be fair the staff really made the experience memorable. The concierge staff Fetih and Bahar were excellent and gave us some great tips on what to do and where to eat, we would go back, hopefully to a nicer room though!

  • Stayed: April 2014, travelled with family
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1  Thank Rhamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 25 April 2014

Dear Rhamy;

Firstly, thank you very much for taking time in writing the review for the Shangri-La Bosphorus İstanbul Hotel.

We are glad that we were able to provide excellent service for you and your family during your recent stay with us.

I would like to personally apologize for the inconvenience we caused due to the room allocation. It will be our great pleasure to host you again and rest assure you that you will be provided much nicer room at your next visit.

Yours Sincerely;

Vito Romeo
General Manager

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Reviewed 23 April 2014

very nice and very good service and equipped healthclub, other part hotel not recognise the true friendly and easygoing Shangri-la feeling with staff, not expect any favours if you´re member shangrila qhatever level you have

  • Stayed: April 2014, travelled solo
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Review collected in partnership with shangri-la.com
1  Thank olivensthlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 28 April 2014

Dear olivensthlm;

I would like to thank you for staying at Shangri-La Bosphorus İstanbul and taking your valuable time for reviewing us.

I understand how disappointed you are by not being recognized during your experince with us.
Please allow me to apologize on behalf of our team for the inconvenience you endured, and assure you that this situation is not indicative of the standards we want to be known for, or strive to provide. On the brighter side, I am happy to know that our staff at the Health Club and IST TOO Restaurant has provided good service to you during your stay.

As we would hope to see you return to Shangri-La so we may be given an opportunity to rectify the situation you experienced.

Yours Sincerely;

Vito Romeo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Bosphorus, Istanbul

Address: Sinanpasa Mah, Hayrettin Iskelesi Sok, No.1, Besiktas, Istanbul 34353, Turkey
Region: Turkey > Istanbul > Besiktas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 1,163 Hotels in Istanbul
Price Range: £162 - £465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Bosphorus, Istanbul 5*
Number of rooms: 186
Official Description (provided by the hotel):
Shangri-La Bosphorus, Istanbul is located between the Dolmabahce Palace and the Maritime Museum on the European coast of the Bosphorus Strait - the 30-kilometre stretch of water separating Europe and Asia. Set within the Besiktas district, Istanbul's main shopping and transport hub, the hotel is close to the city's financial district and the Istanbul Convention and Exhibition Centre. The hotel comprises 186 spacious guestrooms including 17 expansive suites, some of the largest rooms in Istanbul city. ... more   less 
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