A beautiful luxury hotel. A real 5 star hotel, there's no doubt about that. But clearly not perfect yet.
Housekeeping for instance was really not up to par. An example? They are supposed to fold the little hand towels you find next to the washing basin in the bathroom, just like in every deluxe hotel. They just laid them there flatly, on top of each other as if in a hurry.
The room had a distinctly unpleasant smell. I think the bath hadn't been used for a while, because after running some water through it the smell diminished. Shouldn't housekeeping notice this when preparing the room and take care of it?
The hotel offers a complimentary shoeshine service. In the morning my shoes had not been returned and I had to call the service center to get them back. This after 8 AM and not at an especially early time.
Service during dinner in the 'IST Too' restaurant was far from perfect. It was very friendly, but they were understaffed and it was hard to get the attention of a waiter.
At check-out the young lady executing my payment by credit card had trouble doing it. She clearly wasn't used to doing this (with a normal American Express card they had received on file upon our reservation). It took her quite long and she didn't really apologize for this.
We have stayed in the Paris Shangri La at the end of January and that hotel is of a much higher service level. It's as if the staff isn't sufficiently trained yet. The premises are great and the hotel has the potential to be truly excellent.
- Official Description (provided by the hotel):
- Shangri-La Bosphorus, Istanbul is located between the Dolmabahce Palace and the Maritime Museum on the European coast of the Bosphorus Strait - the 30-kilometre stretch of water separating Europe and Asia. Set within the Besiktas district, Istanbul's main shopping and transport hub, the hotel is close to the city's financial district and the Istanbul Convention and Exhibition Centre. The hotel comprises 186 spacious guestrooms including 17 expansive suites, some of the largest rooms in Istanbul city. ... more less
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