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“Luxury hotel, but some mixed feelings.”

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Shangri-La Bosphorus, Istanbul
Ranked #59 of 1,159 Hotels in Istanbul
Certificate of Excellence
Reviewed 11 May 2014

A beautiful luxury hotel. A real 5 star hotel, there's no doubt about that. But clearly not perfect yet.
Housekeeping for instance was really not up to par. An example? They are supposed to fold the little hand towels you find next to the washing basin in the bathroom, just like in every deluxe hotel. They just laid them there flatly, on top of each other as if in a hurry.
The room had a distinctly unpleasant smell. I think the bath hadn't been used for a while, because after running some water through it the smell diminished. Shouldn't housekeeping notice this when preparing the room and take care of it?
The hotel offers a complimentary shoeshine service. In the morning my shoes had not been returned and I had to call the service center to get them back. This after 8 AM and not at an especially early time.
Service during dinner in the 'IST Too' restaurant was far from perfect. It was very friendly, but they were understaffed and it was hard to get the attention of a waiter.
At check-out the young lady executing my payment by credit card had trouble doing it. She clearly wasn't used to doing this (with a normal American Express card they had received on file upon our reservation). It took her quite long and she didn't really apologize for this.
We have stayed in the Paris Shangri La at the end of January and that hotel is of a much higher service level. It's as if the staff isn't sufficiently trained yet. The premises are great and the hotel has the potential to be truly excellent.

  • Stayed: May 2014, travelled on business
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2  Thank MarcDW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 13 May 2014

Dear MarcDW;

Thank you very much for taking time in writing the review for Shangri-La Bosphorus İstanbul.

I understand how disappointed you are since some of our other hotel services did not meet your expectations. It is disheartening to know that your experience with us was less than favourable. Your comments are very valuable for us in evaluating ourselves and identifying the areas where we may improve and will definitely be shared with Management Team.

Please accept my sincere apologies on behalf of our team for the inconvenience you endured, and assure you that this situation is not indicative of the standards we want to be known for, or strive to provide.

I hope you may allow us welcoming you back to Shangri-La Bosphorus İstanbul.

Yours Sincerely;

Vito Romeo
Genral Manager

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487 - 493 of 775 reviews

Reviewed 7 May 2014

the staff were very helpful and attentive made us feel welcomed.

location is very good and nearby many attractions, metro and ferries station.

definitely will go back again.

rooms were very spacious..

  • Stayed: May 2014, travelled with friends
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Thank c0ntribut0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 9 May 2014

Dear c0ntribut0r;

Thank you for your review. We are so happy to hear that you enjoyed the service provided by our team and planing to come back again.

It will be our great pleasure to host you again at Shangri-La Bosphorus istanbul.

Yours Sincerely;

Vito Romeo
General Manager

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Reviewed 7 May 2014

Neat, Clean, Plush, Classy and extremely well presented.
Great food, fantastic location and makes you feel at home.
The Asian hospitality stands out.
It was a pleasure staying at the Shangri-La Bosphorus.

Room Tip: Bosphorus View Rooms
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  • Stayed: January 2014, travelled on business
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1  Thank Samit-Garg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 9 May 2014

Dear Samit-Garg;

Thank you for your review. We are so happy to hear that you had a great overall stay at Shangri-La Bosphorus İstanbul.

It is always our pleasure to provide our guests with excellent service and we are pleased to hear that you felt like home.

We look forward to welcoming you back to the Shangri-La Bosphorus İstanbul.

Yours Sincerely;

Vito Romeo
General Manager

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Reviewed 6 May 2014

I stayed 4 days in Shangri-La last week, it was the best Hotel I have ever tried.
Checking-in was so smooth, they were waiting for us and checked us in with their tablet device in the room instead of standing in front of the reception desk, first time to see such usage of technology in hotel business.
It was my wife’s birthday and I requested the hotel management for some arrangement for the occasion, they made a wonderful arrangement (Cake, Balloons, Turkish delights, candles, .. etc). They did an amazing job with the decoration and we celebrated the occasion on best Bosphorus view you can have in Istanbul.
I am really grateful to the hotel General Manager Mr. Vito and his team for the wonderful arrangement.
I tried both of the hotel’s restaurant and in-room dining and it was really nice experience.
The concierge team really care and spare no efforts into helping you to plan your day in Istanbul. Thank you Bahar for all your help.
Location is perfect and close to major attractions of Istanbul.
You will never regret trying this hotel.

  • Stayed: May 2014, travelled as a couple
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Thank Yousef A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 9 May 2014

Dear Yousef A;

It was our great pleasure to host at our home.

Thank you for your nice words and I am so glad to hear that we could provide a memorable stay with us.

I will be more than happy to see you back at Shangri-La Bosphorus at you next visit to İstanbul.

Yours Sincerely;

Vito Romeo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Perfect for tourism, to visit the town in a comfrotable site, well located to reach the main parts of the town, but in a very calm location. Excellent breakfast and pool. All the personnel were very kind and efficient.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with shangri-la.com
Thank 5reb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 6 May 2014

Dear 5reb;

Thank you for your time and valuable comments.

It will be our very great pleasure to host you again at our home.

Yours sincerely;

Vito Romeo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

After doing a 9 day tour and attending the ANZAC Dawn service we wanted a nice place to have last 2 nights in Istanbul and we were not disappointed. The staff when we 1st checked in were very polite even at 11pm. The bags were all at the room placed well as we had some well deserved beers and cocktails from the bar. The room itself was beautiful with a hand written note welcoming us. Bed was very comfortable with great pillows. The bathroom was excellent with tv built into the large mirror. On the last day we had to call front counter as required a Dr due to my partner struggling to breath after picking up a virus. The staff were excellent and assisted with the translation to make it easier for us. All in all they made you feel welcome and that you have paid to be here so let's make their stay and experience they won't forget and tell people why they should stay at the Shangri-La Bosphorus.

Stayed: April 2014, travelled as a couple
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 3 May 2014

Dear David M;

Thank you for your great review.

We are very much humbled by your words and glad that you enjoyed your recent stay with us.

It will be our great pleasure to host you again at Shangri-La Bosphorus again.

Yours Sincerely;

Vito Romeo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

Stayed at the Shangri-la Istanbul for 4 nights over easter. I have stayed in plenty of luxury hotels over the years, and Shangri-la Istanbul is without a doubt up there with the best of them. The facilities are 1st class, marble and gold throughout. The rooms are very spacious and luxurious. The staff amazing - Front office manager Yalin made sure our stay was amazing. I would recommend this hotel to anyone looking for something special.

Room Tip: High floors gets a better view.
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  • Stayed: April 2014, travelled as a couple
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Thank Jonas E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VitoRomeo, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 3 May 2014

Dear Jonasesp;

Thank you for your time reviewing us and your kind words.

We are glad that we were able to provide excellent service.

We look forward welcoming you back on your next trip to İstanbul!

Yours Sincerely;

Vito Romeo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Bosphorus, Istanbul

Address: Sinanpasa Mah, Hayrettin Iskelesi Sok, No.1, Besiktas, Istanbul 34353, Turkey
Region: Turkey > Istanbul > Besiktas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 1,159 Hotels in Istanbul
Price Range: £163 - £374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Bosphorus, Istanbul 5*
Number of rooms: 186
Official Description (provided by the hotel):
Shangri-La Bosphorus, Istanbul is located between the Dolmabahce Palace and the Maritime Museum on the European coast of the Bosphorus Strait - the 30-kilometre stretch of water separating Europe and Asia. Set within the Besiktas district, Istanbul's main shopping and transport hub, the hotel is close to the city's financial district and the Istanbul Convention and Exhibition Centre. The hotel comprises 186 spacious guestrooms including 17 expansive suites, some of the largest rooms in Istanbul city. ... more   less 
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