We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
My husband and I stayed at the Shangri-La for my birthday/our honeymoon and it was an absolute pleasure. Beautiful hotel and amazing surroundings. Big shoutout to Umut who made our stay even better and we would return just for him because he was so lovely and attended to our every needs. Brilliant customer service and we look forward to visiting the hotel and Umut.
Date of stay: January 2019
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-LaBosphorus, Genel Müdür at Shangri-La Bosphorus, Istanbul, responded to this review
Responded 19 Jul 2019
Dear Madam,
Thank you for your kind comment!
We are so glad you had such a great experience at Shangri-La Bosphorus, Istanbul and truly honored for your kind words about your stay, our facilities, and our service.
You have left us all humbled and we would like to personally thank you for your acknowledgement.
We will certainly ensure that Umut, and all the other colleagues you have recognized in your review, are also thanked for their service behavior and hospitality skills.
Thank you again for taking the time to review your recent stay, and we do hope we will have the pleasure of welcoming you back very soon.
Yours Sincerely, General Manager Reto Klauser
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
All reviews shang palace chi spa lobby lounge duty manager beautiful hotel four seasons indoor pool restaurant staff perfect stay turkey thank you very much old city bosphorus luxury concierge gulnar umut
Review tags are currently only available for English language reviews.
Had a super awesome experience at Shangrila Istanbul. Staff is very warm. Special thanks to Aytung - the gym instructor who was very professional and nice. He made the whole fitness experience great. Kudos to the team!
Date of stay: July 2019
Trip type: Travelled with friends
Ask SShalNiki about Shangri-La Bosphorus, Istanbul
1 Thank SShalNiki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-LaBosphorus, Genel Müdür at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 16 July 2019
Dear Sir/Madam ,
What a glowing review!
We are so glad you had such a great experience at Shangri-La Bosphorus, Istanbul and truly honored for your kind words about your stay, our facilities, and our service. You have left us all humbled and we would like to personally thank you for your acknowledgement.
We will certainly ensure that Aytung and all the other colleagues you have recognized in your review, are also thanked for their service behavior and hospitality skills.
Thank you again for taking the time to review your recent stay, and we do hope we will have the pleasure of welcoming you back very soon.
Yours Sincerely, General Manager Reto Klauser
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I always stay in the hotel in the last two years The staff is very welcoming I feel like home when I stay in and always I recommend the hotel to my friends And I would like to thank a special thanks to the general manager of the hotel I appreciate Mrs Busra, Mr Gothan and all the SPA team Also I would to thank Mr Cogatoy for his special care and treatment In General I would like to thank all the staff of Shangri-La Bosphorus and all Managers They are one of the best hotel staff and the hospitality is simply amazing Warm regards to everyone
Date of stay: July 2019
Trip type: Travelled with friends
Ask Mohamed F about Shangri-La Bosphorus, Istanbul
1 Thank Mohamed F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-LaBosphorus, Genel Müdür at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 12 July 2019
Dear Mohamed F,
What a glowing review!
We are so glad you had such a great experience at Shangri-La Bosphorus, Istanbul and truly honored for your kind words about your stay, our facilities, and our service. You have left us all humbled and we would like to personally thank you for your acknowledgement.
We will certainly ensure that all the our colleagues you have recognized in your review, are also thanked for their service behavior and hospitality skills.
Thank you again for taking the time to review your recent stay, and we do hope we will have the pleasure of welcoming you back very soon.
Yours Sincerely, General Manager Reto Klauser
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The welcome was great and smooth check in. My suite was delightful. They had a wedding that night so we had free entertainment . We loved seeing their traditions for weddings. And believe me nothing is more beautiful than sharing that day with the bride & groom. They were cute Turkish couple. The next day I had to try the Turkish Hammam. I loved it. It was one of the best ones I ever had in Istanbul. Even better than Ciragan Palace Kempinski by far.
Room tip: I loved the rooms with the Bosphorus view
Date of stay: May 2019
Trip type: Travelled with friends
Value
Cleanliness
Service
Ask Luxury T about Shangri-La Bosphorus, Istanbul
1 Thank Luxury T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-LaBosphorus, Genel Müdür at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 10 July 2019
Dear Sir/Madam,
Thank you very much for sharing your comments regarding your stay at Shangri-La Bosphorus, Istanbul.
It is such an honor to be preferred by valued guests like you and we hope that we were able to provide you the Shangri-La hospitality we are known for.
We are delighted that you enjoyed your stay. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.
Thank you again for choosing us and we look forward to welcoming you back to your "home" in Istanbul soon.
Yours Sincerely, General Manager Reto Klauser
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
It was our first time in Istanbul and the Shangri-La hotel and staff made it so memorable! From greeting us, recommending restaurants, organizing airport transfers, and making us feel so looked after, this hotel goes above and beyond. Merve especially was an absolute star! She was always smiling and helping us to spend our quick trip in the best way. Not only is the staff fantastic, but the restaurant food is delicious, the beds are so comfortable, and the views over the Bosphorus are incredible. When we go back to Istanbul we will no doubt stay at the Shangri-La again.
Date of stay: July 2019
Trip type: Travelled on business
Ask raachelh1992 about Shangri-La Bosphorus, Istanbul
2 Thank raachelh1992
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-LaBosphorus, Genel Müdür at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 10 July 2019
Dear Sir/Madam,
Thank you for your kind comment. It is wonderful to receive such feedback and I genuinely thank you for taking the time to write one.
I will make sure to pass your kind words onto our colleague Merve.
I hope that we may be able to welcome you back at the Shangri-La Bosphorus, Istanbul in the not so distant future.
Yours Sincerely, General Manager Reto Klauser
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We recently stayed at the Shangri-la Bosphorus and are so glad we did. We found it to be fabulous in every way. Our room was so spacious and beautifully appointed and had a direct view onto the Bosphorus with a floor to ceiling window. The first night we were very tired as we had arrived from Singapore so we had room service. The food was very good and so was the service. The next morning we met Halil Tinaztepe, the Chief Concierge and really, he was made our visit so special. We have a health concern and one of us can eat very little salt. He advised us on restaurants, contacting the restaurant managers about this issue. Each one gave choices of what could be made with no salt; all were welcoming; and all the meals were delicious! Halil and his friendly assistant (Apsil? Not sure we remember his name correctly) also advised us on the best way to get around Istanbul, telling us which ferry to take where, how to take the tram, and of course always arranging taxis, including back to the airport where Halil arranged for us to be escorted to security. We started each day with the buffet breakfast, which was outstanding. We enjoyed it so much, often we only had a snack in the afternoon, instead of a full lunch! Eruan was our waiter and he was very attentive and friendly. We never tried the pool, but assume it would be nice. The hair salon arranged for a haircut at short notice, which was very helpful. Our very first experience was to walk to the post office to send some stuff back to ourselves and the assistant concierge drew us a map as to how to set off on that adventure. We really like the neighborhood. We have traveled a lot over the years and this is one of our favorite hotels. We are looking forward to the next time we go back! Hopefully soon!
Room tip: Bosphorus view!
Date of stay: July 2019
Trip type: Travelled as a couple
Value
Sleep Quality
Service
Ask pandgny about Shangri-La Bosphorus, Istanbul
1 Thank pandgny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-LaBosphorus, Genel Müdür at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded 8 July 2019
Dear pandgny,
What a glowing review!
I am so glad you had such a great experience at Shangri-La Bosphorus, Istanbul and truly honored for your kind words about your stay, our facilities, and our service. You have left us all humbled and I would like to personally thank you for your acknowledgement.
I will certainly ensure that Halil Tinaztepe and all the other colleagues you have recognized in your review, are thanked for their service behavior and hospitality skills.
Thank you again for taking the time to review your recent stay, and I do hope we will have the pleasure of welcoming you back very soon.
Yours Sincerely, General Manager Reto Klauser
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
.png)
