My husband and I reserved at this hotel from the 30th of December till the 2nd of January. We made sure (after many trips to Istanbul last year) to reserve this hotel which is close to Taksim square metro station. When we arrived there, they took us to another building (15 minutes walk from the location they posted on booking.com) We arrived there, to know that all the rooms seemed to be booked and they moved us to this building. The manager was so arrogant and he lied regarding the room. after one hour of waiting, he moved us to a 3rd building. Very dirty room, and the building made a lot of noises every time anyone moves!! The manager said he was sorry and would like to provide free breakfast and laundry. None of this happened. No room service and we had to beg for new towels. I think it is time for this hotel to be removed from booking.com. My advice to you: never book rooms in this hotel..Unprofessional people lying to customers, as we knew later that the room we booked and paid more to get it online, was reserved for someone else. Be aware of them.