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“Excellent stay in Istanbul thanks to Neda”

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Best Western Empire Palace
Ranked #53 of 1,156 Hotels in Istanbul
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent stay in Istanbul thanks to Neda”
Reviewed 28 July 2014

It was my second stay in Istanbul and this time I choose a hotel closer to the centre.
The location was superb. Just a step away from all the famous attractions in Istanbul and the room was comfortable and clean.
One of the staff members, Neda, provided excellent service and was always of help when needed. She was easy to approach and listened to any request or questions I might have.
Being my second stay in Istanbul I felt I had seen the most but Neda pointed out some interesting attractions to see and it gave me another remarkable stay in Istanbul.

I would definitely recommend this hotel to others. Both because of the central location and the always helpful Neda. A real gem in the middle of Istanbul.

  • Stayed July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Sebastian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
  • Russian first
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English first
Turkey Point, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2014

All you expect from a Hotel,i really wonder why some people said somehting bad about htis hotel,i travel too much according to my job and i do believe Empire Palace Hotel is live up to its name as Best! clean and bright rooms, good Wi Fi,perfect location,good price as a 5 star hotel,Yummy brekfast for different tasts and very polite personnel especially NEDA public customer manager,no word can discribe her ,polite ,kind hearted,well informationed,very beautiful with a wonderful smile,it seemes her guests are a part of her familly!! she is absolutely a big cause of choose this hotel again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank babak510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2014 via mobile

The location of this hotel was perfect for me. Gülhane, Ayasofya, Sultanahmet camii are very close to the hotel and there is Gülhane tram station in 1minute walking. I stayed just one night but I will remember this place for a long time, because of Neda. She was better than that perfect location. She prepared everything I need with her beautiful smile and warm heart. Thank you so much Neda ;)

Stayed July 2014, travelled solo
Helpful?
1 Thank Mina Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 July 2014

The room was tiny with a table and chair in the middle meaning there was nowhere to move. Far too small for two people. We had nowhere to put suitcases and the wardrobe was barely that. It was also very noisy. You could hear everything at all times - cleaners in rooms and banging. We were also next to the lift which meant we heard that throughout the day and night. Not a pleasant stay.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Missljackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
53 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 July 2014

This hotel is one of those places you visit when you don't want to risk too much. At least that's what I thought when I went there.
We were staying in Istanbul for 3 days and were looking for a clean, quiet and air conditioned place to sleep. The hotel had all 3, but let me get to the details.
I arrived earlier than the regular checkin time so they asked us if we wanted to pay more. It was something like 40 lira per person so I refused.
Room was on the second floor with a street view. View isn't anything special for a second floor, but room was isolated quite well. It's a small room. It has 2 beds(queen+single) and I personally thing the single bed isn't really necessary. They clean every day and don't leave a mess inside. There's also a safe so you could store documents inside.
Wifi signal is strong enough, but speed is just so so.
They leave water in the room every morning too.

Breakfast is okay. There's plenty of things to choose from, and it's tasty enough. I was okay with the typical Turkish breakfast, but some other travelers might get bored from it.

Staff is helpful enough, but there's a little more to be desired.

Overall, it's a hotel located at a very good spot and you can't go wrong with it. Sadly, it feels like it's missing some of the local charm. Probably at other places you might get closer in touch with local culture.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Stanimir C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aligarh, India
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 July 2014 via mobile

We had an excellent stay at the hotel from the 20th to 25th june,2014.
The entire staff ie the front desk, restaurant, kitchen and housecleaning were all full of warmth and very helpful. The relationship manager would constantly enquire about our comfort at breakfast.

Javaid Said, India.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Javaidsaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crema
1 review
Reviewed 9 July 2014

The hotel is closed to the most important city's monuments, the rooms are clean and nice. The staff is kind, particularly Yildrim help us to organize our transfert to Izmir when we leave Istanbul.
We suggest this hotel!
Anna

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annavet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Empire Palace

Property: Best Western Empire Palace
Address: Hudavendigar Cad. No:17 / 19 | Hocapasa Mah. - Sirkeci/Sultanahmet, Istanbul 34110, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa
Hotel Style:
#19 Spa Hotel in Istanbul
#37 Luxury Hotel in Istanbul
#96 Business Hotel in Istanbul
#125 Family Hotel in Istanbul
#131 Romantic Hotel in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Empire Palace 4*
Number of rooms: 35
Official Description (provided by the hotel):
On February 11th 2008 at the annual meeting of Best Western Turkey, Best Western Empire Palace Hotel became the proud owner of the award "Highest Quality Hotel Award 2007". Best Western International recognized the hotel as the best Best Western Hotel in Turkey on base of regular quality assessments, where Best Western Empire Palace hotel has scored a record high performance. The hotel management is eager to continue working even harder in 2008. ... more   less 
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Also Known As:
Best Western Empire Palace Hotel Istanbul
Best Western Hotel Istanbul
Best Western Istanbul
Istanbul Best Western

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