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“Rude and filthy”

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Miracle Istanbul Asia
Ranked #562 of 1,129 Hotels in Istanbul
Cambridge, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Rude and filthy”
1 of 5 bubbles Reviewed 3 January 2014

This is a very filthy hotel, the room smelled of cigarette smoke that gave me a headache, all my clothes were smelling of cigarette on my flight from Sabiha Gokcen Airport (I don't smoke). The people at the reception were very rude and not interested in serving the customers. Pegasus is using this hotel for overnight stays of customers who have missed flight connections because of delayed flights. The hotel tried to allocate shared rooms for a group (that included me) in this situation, although Pegasus instructed them to allocate individual rooms! I had to go back to the airport to sort this out at 10pm! I would strongly recommend Pegasus to find a better hotel in the area. Avoid this hotel!

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mehcam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yeliz A, Ön Büro Müdürü at Miracle Istanbul Asia, responded to this review, 6 June 2016
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Miracle Istanbul Asia Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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89 reviews from our community

Traveller rating
    24
    34
    12
    11
    8
See reviews for
7
8
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53
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Barnsley
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 28 August 2013

We stayed at this hotel for one night as we were flying from Sabiha Gokcen Airport (Istanbul) to Dalaman on an early flight. This is clearly a very new hotel, but for us everything about it said 5 star. Our room was a suite with complimentary water and tea/coffee making facilities. We went straight to the outdoor pool and ordered sandwiches which were brought to us on a decorated table on wheels. Dinner in the evening was first rate and good value. Staff were friendly, helpful and anxious to please. The hotel was very quiet whilst we were there but we feel sure as word gets around it will become a popular choice.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kiernanirons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yeliz A, Ön Büro Müdürü at Miracle Istanbul Asia, responded to this review, 6 June 2016
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Miracle Istanbul Asia Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Miracle Istanbul Asia

Property: Miracle Istanbul Asia
Address: Harmandere District, Dedepasa Road. Site Str. No:8 | Kurtkoy-Pendik, Istanbul 01960, Turkey
Phone Number:
Region: Turkey > Istanbul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #562 of 1,129 Hotels in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:5 star — Miracle Istanbul Asia 5*
Number of rooms: 219
Reservation Options:
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