I had great expectations for this hotel since a friend had given it such rave reviews. Unfortunately, it was a let down the minute I exited the arrivals terminal at the airport. The promised "greeter" was not waiting at arrivals; had to hunt person down by calling the hotel to inform it of missing driver. Very poor service as greeter should be waiting at least 30 minutes prior to arrival in case the plane arrives early and the passenger has no checked-in luggage to delay exit. 20 minute delay finding the greeter, then another 5 minute delay waiting for the car to be called up. Upon arriving at hotel, room wasn't ready. Instead of the room I'd been promised, I was given another because the hotel had allowed the prior guests to check-out late --even though they knew they had guests arriving who expected to be checked-in to their room soonest. Not only that, they allowed said late check out until 4PM - what idiot hotel does that when they know that guests are arriving (you picked up said guest 40 minutes earlier!!). Seeing as they already messed-up the airport pick up, one would think they'd be wise enough to make-up for it by making check-in easy and expeditious. One would think... but apparently "acceptable" (not even great) customer service isn't yet a part of the fabric of this establishment. While wi-fi was free, it's choppy and takes time to connect to when in the rooms. Lobby connection wasn't all that great either. Nice enough location but terrible service. Neither is this a business hotel as there is only a tiny table with a equally mediocre stool. Will not be staying at this establishment again. As much as 5 star hotel chains may be cookie-cutter, they at least conform to expected industry practice and good business sense not to piss off arriving guests by allowing departing guests to take up room to the former's inconvenience.
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- Also Known As:
- Marmara Pera Istanbul