We stayed at the hotel at the end of April 2012. We want to warn other guests for this hotel. They overbook systematically. Over Booked guests are offered a far worse hotel on arrival. They lied about the reason why you are forced to change hotel. To us, they said that the fire alarm was broken. To another guest, they said that the reservation system was broken. Furthermore, they said that the poolarea was closed because of the weather, even though it was hot. When we looked out we saw that the pool was under reconstruction and we had not read anything about this on their website. The staff at the hotel Klas misleads willfully their guests through lies. They are also very unpleasant. We were not allowed to cancel and we received no financial compensation. Do not go there!
- Official Description (provided by the hotel):
- 4* Hotel accommodation services ... more less
- Reservation Options:
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- Also Known As:
- Klas Hotel Istanbul