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“Best service I have ever had”

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Garden House Istanbul
Ranked #46 of 1,160 Hotels in Istanbul
Certificate of Excellence
Reviewed 10 July 2009

I have stayed in lot of hotels including your Hyatt’s, your Marriot’s and your Four Seasons but I have never seen service like this. The staff will bend over backwards and then some to make you happy, but more about them later.

As for the hotel itself, it’s a quiet little gem on a hidden side street that is five minutes’ walk from Hagia Sofia, the Blue Mosque and other major tourist sites. The neighbourhood may look a bit dodgy but don’t let that put you off. My wife and I walked around after dark and never encountered any kind of trouble. In fact, we only met the nicest people, including Morat, the gregarious waiter at Cesme Restaurant just down the street who will throw in free Turkish language lessons with any dinner order.

The rooms are decent size and are exceptionally clean with comfortable mattresses. The only down side was that there is no elevator and our room was on the fourth floor. But, I shouldn’t complain as I need the exercise.

Another nice feature of the hotel is the patio/restaurant in the back courtyard which offers free snacks, coffee and non-alcoholic drinks for the guests anytime they want. Of course, you can order a full meal as well if that is what you wish. Breakfast is a decent affair, but if you are expecting an American style Denny’s breakfast then you better check in to the Holiday Inn as this breakfast offers fruit, boiled egg, bread, etc, etc.

And as I mentioned before, the service here was unbelievable with a staff that always smiles, has a good word and will do just about anything to make their guests happy. I also have a word of thanks to give to the day manager since I had a minor medical emergency and he ensured that I was taken to private hospital and looked after.

Further, they will make sure you will get to see all you want to see. My wife was a bit wary at first about all the brochures she was handed but in the end was quite pleased with the management’s suggestions for which tour groups were the most appropriate for the amount of time she had. If you find yourself in the same boat, listen to these guys. They are not trying to rip you off, they actually care about you getting the most out of your time in Istanbul.

I would highly recommend this place to anyone.

  • Stayed: June 2009, travelled as a couple
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Thank JayDemos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 July 2009

We spent a week at the hotel in June. The staff were all very friendly and helpful. The rooms were very clean and the AC was great when the temp was 29 - 31 degs C. Room was well decorated with TV and mini bar and bath/shower room. There was no lift so 5th floor was a bit difficult. The hotel sits with a number of similar sized hotels (approx 20 rooms). It takes only 5 - 10 mins to walk to the Blue Mosque and other attractions. I would recommend this small hotel and would stay there again if visiting.

Mr A. Martin

  • Stayed: June 2009, travelled as a couple
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Thank AndyBedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2009

A group of friends (some of them couples) and I visited Istambul in June 2009, just for a night because we were travelling somewhere else, and I my choice was Garden House Istanbul. We got and offer when booking so it was affordable.

I was positively surprised. At a first glance, the hotel was just a cozy place close to the Blue Mosquee (5 min walking distance), in the sultanamet area. Once the day advanced, we discovered fantastic points of this hotel:
- We arrived without taking breakfast, and there was for free (and 24h), a lot of fruits, cakes, juices and coffee, in the internal garden. The fruit was delicious. A breakfast exists as well, with natural orange juices and more cakes...
- The room was very convenient in its size and very clean. The furniture was brand new and very stylish. The bed was very very confortable. You can book rooms for three people as well (as we needed). The toilet/bathroom is very clean as well, with stuff for taking a bath. I was not in the top rooms, but apparently there are fantastic views.
- The hotel staff was very polite. They all speak english so you can communicate without any projblem with them. They were very useful. They helped us in the addresses we needed and in booking tables in some great restaurant with the most impressive views I ever has while taking dinner. Unfortunately, I don't remember his name, but there was a man who was extremely nice and active/efficient in the reception.
- There is free internet access (with their computers) in case you need to do the chech-in on line.

I seriously recommend this hotel. I will book a room there when I will come back to Istanbul with my girlfriend.

I hope it was useful.

All the best for you travellers!

  • Stayed: June 2009, travelled with friends
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Thank davidmdf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2009

My niece and I spent five days at Garden House and found the staff to be fabulous, the room nicely sized -- especially to accommodate all our shopping bags. But most of all, we appreciated the air conditioning after spending two hot nights in Cappadocia. Breakfast is plentiful and delicious. Perfect location near all the historic sights

  • Stayed: June 2009
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Thank 7continentsFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2009

We are a group of people traveling to Turkey. We are in the coast now. Istanbul was our first stop in this country. We loved Istanbul very much, this is an amazing city where full of different culturels. We found Garden House hotel perfect in all. The rooms, little patio, location of hotel and of course staff of hotel. They all were very helpful with smilling faces. One special thank to Bulent, Amrullah, Selcek. The girl who serves breakfast I do not remember her name maybe Corina she was the most helpful stay in the hotel.

I hope we'll have chance to come back istanbul and we'll stay at Garden House diffinetely.

  • Stayed: June 2009, travelled with friends
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1  Thank KiwiLand73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2009

We were very pleased with all aspects of the hotel, which had excellent service, with all staff keen to help.
The rooms were veyr comfortable and the location was ideal for us, within a few minutes of the Blue Mosque and other sites in the old city - and easy access to other places of interest.
A fascinating city with lots to see and do!

  • Stayed: March 2009, travelled with family
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1  Thank Roger080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2009

Spend a fantastic long weekend in Istanbul staying at Garden House. The hotel manager and staff made us feel very welcome. The hotel manager gave us some good advice and lots of information about the city. The hotel was beautifully clean and well kept. The garden room was a lovey place to sit and have breakfast in the morning and the rooms were very nicely decorated. I would highly recommend this hotel to anyone.

  • Stayed: May 2009, travelled with friends
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1  Thank Rosie067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Garden House Istanbul

Address: Kucuk Ayasofya Mah. Sehit Mehmetpasa Sokak No:11/13, Istanbul 34122, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Istanbul
#23 Romantic Hotel in Istanbul
#31 Luxury Hotel in Istanbul
#52 Family Hotel in Istanbul
Price Range: £38 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden House Istanbul 4*
Number of rooms: 24
Official Description (provided by the hotel):
This 19th-century Ottoman mansion offers luxury 4-star accommodation with personalised service and a beautiful courtyard, just a short walk from the Blue Mosque and Hagia Sophia. Garden House enjoys a prime location in Istanbul's historical district of Sultanahmet. It has gained a popular reputation for its staff's outstanding service and great hospitality. Upon arrival, you are welcomed with a complimentary fruit basket and mineral water. Guest rooms are well-presented and full of modern amenities, including plasma TV and free wireless internet access. Garden House's courtyard is surrounded by old walnut trees and offers a lovely place to relax with a drink. Enjoy a variety of cuisine from the al fresco restaurant. ... more   less 
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Also Known As:
Garden House Hotel Istanbul
Garden Hotel Istanbul
Istanbul Garden Hotel

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