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“Boutique hotel located near all the key tourist sites”

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Vault Karakoy, The House Hotel
Ranked #55 of 1,159 Hotels in Istanbul
Certificate of Excellence
Reviewed 22 April 2014

We just spent a few days in Istanbul - our first time. What an amazing city! I received a lot of great recommendations from friends who have lived in Istanbul of things to do, places to eat and stay. We stayed at the Vault as the "new" hotel in the area. Perhaps my expectations were a little high. The hotel, a former bank, has been beautifully renovated. The room furnishings are lovely. We had a superior room which was a little bit smaller than I had expected but still very well appointed. So what didn't I like? The hotel does have some areas to sort out in the service area. The staff is very helpful but requests did have to be repeated a few times or corrected. The replenishment of items in the room was a little random and somethings, e.g. the minibar, never was replenished. The cleaning staff should pay attention to some details such as dusting those lovely wooden floors more thoroughly. We had a small terrace with a view, which was fantastic but there was no furniture on the balcony to sit on to enjoy the view. Spa? I don't think this was well advertised as I would have loved to visit, but didn't find information in our room on the spa. The hotel is popular for events. During our stay there was a corporate evening and a cooking demonstration. MInor point, but I found the pillows incredibly uncomfortable and the air conditioning while very silent didn't manage to cool the room thoroughly. The location of the hotel could not be more perfect. We were within a 1/2 hour walking distance of all the key tourist sites including the Topkapi Palace and tonnes of restaurants. Karakoy has a good number of hip restaurants and cafes as does the area around the Galata tower. Would I recommend the hotel? Yes - but perhaps wait a few months for a few issues to be resolved at the hotel.

Room Tip: The fifth floor rooms have terraces.
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ckay09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GQ_VaultKarakoy, Manager at Vault Karakoy, The House Hotel, responded to this reviewResponded 19 February 2015

Hello ckay09,

Almost a year after your review...the well deserved "Thank you".
We all appreciate your generous review, please excuse the delayed response,
its not that we didn't value your input, we just did not respond to every single review in the past.

That has changed and I wanted to take a moment to thank our "old guests" for taking the time to look back to their stay. I sure hope that your travels will take you back to the Golden Horn at some point in the future, please make sure to contact me personally if you plan a trip.

Best regards from Istanbul

Gerrit Quaas
Duty Manager
Vault Karaköy, The House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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541 - 547 of 677 reviews

Reviewed 22 April 2014 via mobile

We just had a four-night break here over Easter and what a great place it is.

Recently opened and all very fresh and clean. The staff are all just wonderful being attentive, helpful and friendly. Customer Relations Manager, Iram (hopefully we got your name right) was a standout picker and booker of our restaurants over the weekend and advisor of all things good. Many thanks for that, all were wonderful.

Karokoy is a great neighbourhood and away from the Golden Horn but near enough to get to quickly. It's near the Galata Tower and all the wonderful restaurants this side of the water. It's very near the tram network too so that's a bonus.

The hotel is still undergoing some teething issues as it's recently opened but none are major concerns (housekeeping replacement approach to things a little random maybe?) and none would stop us returning.

A great hotel and thanks for all the staff making our weekend such a great one.

Stayed: April 2014, travelled as a couple
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GQ_VaultKarakoy, Manager at Vault Karakoy, The House Hotel, responded to this reviewResponded 19 February 2015

Hello Mike G,

Almost a year after your review...the well deserved "Thank you".
We all appreciate your generous review, please excuse the delayed response,
its not that we didn't value your input, we just did not respond to every single review in the past.

That has changed and I wanted to take a moment to thank our "old guests" for taking the time to look back to their stay. I sure hope that your travels will take you back to the Golden Horn at some point in the future, please make sure to contact me personally if you plan a trip.

Best regards from Istanbul

Gerrit Quaas
Duty Manager
Vault Karaköy, The House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

We spent 4 nights in a 5th floor room that actually features a miniature terrace with great views. (you might want to request that as it is not mentioned on their web site)
The amenities are there as you would expect in that price range and some actually beyond - like the capsule espresso machine that makes really decent espresso - Julius Meinl coffee - which seems to be the local Austrian hip coffee brand.
I cannot speak for the restaurant or the spa since we did not set foot in it - or the rooftop bar as it was still under construction.

The hotel looks spectacular from the outside being housed in an old and grand bank building and they did a great job preserving that vibe on the inside, too.
It's worth to walk the staircase to feel the worn down marble.
The room we were in was very small - maximum 12 sqmeters with the bathroom feeling quite crammed.
Crisp linens, super soft towels (so new that they fuzz) and a comfy bed with unusable pillows (too hard)
The terrace is maybe 3 sqmeters.
The location is perfect if you are looking for exploring the hipster areas.

Here is a list of things that I noticed are not perfect or just misdesigned. They are all small but when added up do diminish the overall experience.

The staff: very friendly and helpful but unfortunately not all too competent. Our breakfast waiter was quite overwhelmed with a small crowd and some inefficiencies from the kitchen.
The same waiter that was overwhelmed when we were the only customers for sundowners at the bar.
The concierge did not notify us when we requested a dinner reservation at a place that was actually closed for dinner.
The minibar as well as the and complementary coffee capsules were never replenished where as the complementary water was.
The requested technician to fix the not working fridge never showed. (Eventually got it to work myself after spending a little time with it)

The design:
-there is no actual space in the room for the praised coffee machine as the shelf mounted above its location prohibits it's very operation.
-the very same shelf is unusable and therefore obsolete because the oversized TV is wall-mounted 2 inches above it.
-You'll break your fingers if you try to open the minibar fridge by its handle due to the opposite mounted cover door.
-The safe is not attached to anything.
-There is at times random faint music coming out of a speaker which cannot be controlled.
-The inside shower door handle has been removed (probably for space reasons) leaving you trapped in the shower if you close the door properly.
- the sink is too close to the toilet - center look more important than functionality.
-Even though the terrace is small, there is no reason why there should not be a small table and 2 small chairs or bar stuhls to invite you to have a drink on the terrace.
Overall an enjoyable nice stay but I would not revisit.
1 star deduction for the above mentioned issues, another one for the value.

Stayed: April 2014, travelled as a couple
5  Thank Bulli2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GQ_VaultKarakoy, Manager at Vault Karakoy, The House Hotel, responded to this reviewResponded 19 February 2015

Hello Bulli2001,

Almost a year after your review...the well deserved "Thank you".
We all appreciate your honest review, please excuse the delayed response,
its not that we didn't value your input, we just did not respond to every single review in the past.

That has changed and I wanted to take a moment to thank our "old guests" for taking the time to look back to their stay. I sure hope that your travels will take you back to the Golden Horn at some point in the future, please make sure to contact me personally if you plan a trip.

Best regards from Istanbul

Gerrit Quaas
Duty Manager
Vault Karaköy, The House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014 via mobile

I'm currently staying at the Vault, House Hotel in Karakoy and loving it. The pictures on their website do not do the hotel justice. It really is such a beautiful property and great attention to detail has been given to all the finishings throughout the whole hotel and in particular the rooms. At this hotel old world charm meets modern luxuries. The staff are fantastic and go to great lengths to ensure you have a memorable stay. The location is also waking distance to most of the attractions and its easy to get around. The spa facility is also fantastic and new and a Turkish bath is not to be missed. As a seasoned traveller with high expectations this place definitely ticks all the right boxes and so much more. Don't think about it. Just book and enjoy the magnificence of Istanbul and the hotel.

Stayed: April 2014, travelled solo
Thank Gigimelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GQ_VaultKarakoy, Manager at Vault Karakoy, The House Hotel, responded to this reviewResponded 19 February 2015

Hello Gigimelb,

Almost a year after your review...the well deserved "Thank you".
We all appreciate your generous review, please excuse the delayed response,
its not that we didn't value your input, we just did not respond to every single review in the past.

That has changed and I wanted to take a moment to thank our "old guests" for taking the time to look back to their stay. I sure hope that your travels will take you back to the Golden Horn at some point in the future, please make sure to contact me personally if you plan a trip.

Best regards from Istanbul

Gerrit Quaas
Duty Manager
Vault Karaköy, The House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

This is a beautiful hotel in a perfect location in Karakoy. It allows walking access to the old city,tram access to the bazaar, and access to Taxim via the Tunel. The staff are very friendly and helpful. The hotel manager is wonderful. Breakfast was very good. The rooms are comfortable with a modern style, beds very comfy, and bathrooms very roomy.
I would stay here again and again.
A real gem in a jewel of a city.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jeff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GQ_VaultKarakoy, Manager at Vault Karakoy, The House Hotel, responded to this reviewResponded 19 February 2015

Hello Jeff and Bekki,

Almost a year after your review...the well deserved "Thank you".
We all appreciate your generous review, please excuse the delayed response,
its not that we didn't value your input, we just did not respond to every single review in the past.

That has changed and I wanted to take a moment to thank our "old guests" for taking the time to look back to their stay. I sure hope that your travels will take you back to the Golden Horn at some point in the future, please make sure to contact me personally if you plan a trip.

Best regards from Istanbul

Gerrit Quaas
Duty Manager
Vault Karaköy, The House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014


We stayed in executive suite with great view overlooking Bosporus and Topkapi palace, and mosques.
Great location,fantastic, welcoming ,helpful and friendly staff,gorgeous decor appealing to modern and more traditional tastes.
Lovely rooms kitted with latest technology.
Would get 10/10 if had a pool!
Five star experience

Stayed: April 2014
Thank Samia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GQ_VaultKarakoy, Manager at Vault Karakoy, The House Hotel, responded to this reviewResponded 19 February 2015

Hello Samia A,

Almost a year after your review...the well deserved "Thank you".
We all appreciate your generous review, please excuse the delayed response,
its not that we didn't value your input, we just did not respond to every single review in the past.

That has changed and I wanted to take a moment to thank our "old guests" for taking the time to look back to their stay. I sure hope that your travels will take you back to the Golden Horn at some point in the future, please make sure to contact me personally if you plan a trip.

Best regards from Istanbul

Gerrit Quaas
Duty Manager
Vault Karaköy, The House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

Stayed at this fantastic hotel for a business trip. The staffs are very friendly and professional. Very well equipped and clean! The most important is that the location is great... very close to everywhere.
I will definitely recommend this hotel!

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Helene O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GQ_VaultKarakoy, Manager at Vault Karakoy, The House Hotel, responded to this reviewResponded 19 February 2015

Hello Helene O,

Almost a year after your review...the well deserved "Thank you".
We all appreciate your generous review, please excuse the delayed response,
its not that we didn't value your input, we just did not respond to every single review in the past.

That has changed and I wanted to take a moment to thank our "old guests" for taking the time to look back to their stay. I sure hope that your travels will take you back to the Golden Horn at some point in the future, please make sure to contact me personally if you plan a trip.

Best regards from Istanbul

Gerrit Quaas
Duty Manager
Vault Karaköy, The House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vault Karakoy, The House Hotel

Address: Bankalar Caddesi No. 5, Istanbul 34421, Turkey
Region: Turkey > Istanbul > Beyoglu
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
Ranked #55 of 1,159 Hotels in Istanbul
Price Range: £50 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vault Karakoy, The House Hotel 5*
Number of rooms: 63
Official Description (provided by the hotel):
Vault Karaköy, The House Hotel is located in the up-and-coming neighborhood of Karaköy on Bankalar Caddesi, a convenient launching pad to explore bohemian Beyoğlu and historic Sultanahmet.Restored by the Agha Khan award-winning Turkish architect Han Tümertekin, the building structure retains original features, while the luxurious modern interiors were designed by Sinan Kafadar who was inspired by its imposing bank vaults, which also gave rise to the hotel's name.The contemporary classic room interiors also evoke wealth and luxury. An in-house art curator will organize events and exhibitions throughout the hotel. Also, a collection of precious books related to art, culture & music will be displayed. Vault Karaköy, The House Hotel highlights Art & Culture, blending classic and contemporary styles, thus bringing together visions of Ancient and Modern Istanbul. ... more   less 
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