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“rude staff be warned”

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Grand Beyazid Hotel
Ranked #627 of 1,150 Hotels in Istanbul
london
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“rude staff be warned”
Reviewed 25 October 2007

i stayed at this hotel for 4 nights and it was totally rubbish
i went with my hubby and my 3 year old daughter. the first night i asked for extra pillows but after waiting for an hour i had to go down 3 times then finally the pillows came. the following morning i asked for a iron as all my clothes had creased in the suitcase. i was first told to wait then a few hours later i went down and spoke to the duty manager. she told me that they are unable to provide a iron. i was wondering why i was told the first time i could have a iron then told i cant.
the hotel itself is definately not a 4star. the rooms are the size of a sardine can.thehotel failed its description on the website there was no minibar no hair dryer. last night i came into my room to find a cockroach on the wall. i informed the duty manager and requested to change the room. he told me that all rooms were full therefore we couldnt change ours.
i also realised that the whole four days we stayed they did not change the bed sheets. they just came in and made the beds and left fresh towels. the only thing good about this hotel was the bellboy and the staff in the restaurant upstairs. the duty manager was a small chubby blonde turkish woman. she was very rude and arrogant. could definately do with learning a few things about customer service and going easy on the attitude.
pls anyone reading this message avoid this hotel. staying at this hotel made me get a bit frustrated and annoyed, with lead to argueing with my hubby.

  • Liked — the breakfast
  • Disliked — rude staff
  • Stayed October 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank khanom6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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65 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
london
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2007

stayed 7 nights with family in 2 rooms- no internet,no tea making facility,no mini bar and fridge as advertised in hotel guide plus a/c not working for 4 days??
they started renovating rooms while staying and could not go into our rooms for 5 hours without any warning or apologies.
staff in sauna/hammam terrible as locked kids in hammam for spilling water on the floor from the jakuzi but still charged me for the use- be warned this is not a 4* hotel and they promise much but deliver very little.so stay away. ps. the bell boy was the best thing the hotel had.

  • Liked — the bell boy was friendly and helpful plus the beds were comfortable
  • Disliked — no apologies for constant failings by the hotel to give what they advertise
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank shahzad110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Istanbul hotels

France
Level 6 Contributor
255 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 10 October 2006

Nice location, interior of the hotel looks nice, too.

Room is too small. The worst is with the lights. No way to have a nice bright light at some point in your room.

Breakfast very common, really not worth it except for the view

  • Liked — location, cleanliness, turkish bath
  • Stayed September 2006, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
4 Thank stan1668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 8 June 2006

ROOM
-- Pretty Sizeable with sitting area

BATHROOM
-- You must ask for the bathtub i think. Our room came with a shower cubicle but the whole bathroom was much bigger than the Allstar Golden Crown Hotel, so it made showering much easier

FACILITIES
-- They have a hammam and a gym but you must pay Euro 10 for it.
-- They have massage for Euro 20 as well. I didn't think it was worth it so i didn't try

PRICE
-- booked it on gtahotels for Euro 50

BREAKFAST
-- On the top floor, with a nice view of the sea.
-- The spread was average with fried eggplant, some weird fried vegetable with cornflour, boiled eggs (common in Turkey) and cut sausages with tomato sauce. They also have bread and some salad.

LOCATION
-- It is within walking distance to the Grand Bazaar
-- Sultanahmet is a tram ride away (2 stops i think). The tram is just up the slope from the hotel, before the Grand Bazaar.
-- Banks are on the main road which allows you to change your money into Lira.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank t3012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Beyazid Hotel

Property: Grand Beyazid Hotel
Address: Mithatpasa Cad. Abuhayat Sk. No: 5 | Beyazit, Istanbul 34490, Turkey
Region: Turkey > Istanbul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #627 of 1,150 Hotels in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Beyazid Hotel 4*
Number of rooms: 66
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