i stayed at this hotel for 4 nights and it was totally rubbish
i went with my hubby and my 3 year old daughter. the first night i asked for extra pillows but after waiting for an hour i had to go down 3 times then finally the pillows came. the following morning i asked for a iron as all my clothes had creased in the suitcase. i was first told to wait then a few hours later i went down and spoke to the duty manager. she told me that they are unable to provide a iron. i was wondering why i was told the first time i could have a iron then told i cant.
the hotel itself is definately not a 4star. the rooms are the size of a sardine can.thehotel failed its description on the website there was no minibar no hair dryer. last night i came into my room to find a cockroach on the wall. i informed the duty manager and requested to change the room. he told me that all rooms were full therefore we couldnt change ours.
i also realised that the whole four days we stayed they did not change the bed sheets. they just came in and made the beds and left fresh towels. the only thing good about this hotel was the bellboy and the staff in the restaurant upstairs. the duty manager was a small chubby blonde turkish woman. she was very rude and arrogant. could definately do with learning a few things about customer service and going easy on the attitude.
pls anyone reading this message avoid this hotel. staying at this hotel made me get a bit frustrated and annoyed, with lead to argueing with my hubby.
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